Service Desk Analyst - FTC
- Hiring Organisation
- Willmott Dixon
- Location
- Letchworth Garden City, Hertfordshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria ...