First Line Support Analyst
- Hiring Organisation
- Alexander Edward James Consulting Limited
- Location
- Letchworth Garden City, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £24,000
build a long-term career within software support and IT systems. The successful candidate will provide support to customers using a workforce and operational management platform, assisting with technical queries, troubleshooting issues, and delivering a high standard of customer service. Key Responsibilities Providing 1st line support to customers … Essential Strong verbal and written communication skills Good troubleshooting and problem-solving abilities Ability to prioritise workload and manage tasks effectively Strong organisational and time management skills Ability to follow processes and procedures accurately Excellent customer service skills Ability to work independently as well as collaboratively within ...