work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: Introduce and manage SLAs and KPIs … Lead or consult on continuous service improvement initiatives. Facilitate collaboration among contract and client colleagues to optimise service delivery. Oversee obsolescence, licence, and configuration management activities. Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful … in this role IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). Projectmanagement qualification (minimum foundation level) and practical experience (agile or waterfall). Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel More ❯
Are you a Project Manager, looking for a new job on the Isle of Wight, Hampshire? You will be joining a well-established company, located in Isle of Wight, working in a variety of different industries, specialising in designing and manufacturing specialist computing platforms, engineered to meet the client … mobile tablets and boxed computers, through to complex racks and innovative IoT platforms. They design their products to withstand extreme and harsh environments. The Project Manager, will be reporting into the Project Team Lead and will be responsible for: - Preparation of Project Plans with associated budget, resource … and schedule as required - Working closely with cross-functional business teams to ensure projects are delivered on time, on budget and to cost constraints - Management of a mix of multi-project portfolio ranging from short duration express projects (1- 3 months) and more complex longer duration engineering projects More ❯
work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs … Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence, and configuration management activities. • Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs. Required qualifications to be successful … in this role • IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX). • Projectmanagement qualification (minimum foundation level) and practical experience (agile or waterfall). • Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel More ❯
