Team Manager - Workforce Management
- Hiring Organisation
- Capital One UK
- Location
- Lincoln, Lincolnshire, UK
- Employment Type
- Full-time
UK. \n \n About the Role \n The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously … investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate ...