Service Desk Analyst (Italian Speaker)
- Hiring Organisation
- eTeam Workforce Limited
- Location
- Livingston, West Lothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). Exposure to Citrix desktops and applications. Experience with user administration (password resets, MFA guidance, account access issues). Strong structured troubleshooting approach with … Service Desk experience. Ideally 3-4 years in a similar Service Desk or IT Support role. Technology Environment: Windows 11 MacOS iOS/Android devices Citrix desktops and applications Microsoft 365 ITSM ticketing systems Additional Information: The role does not involve AI integration, but candidates will interact with chatbot ...