Service Desk Analyst
- Hiring Organisation
- schuh
- Location
- Livingston, Scotland, United Kingdom
with a modern tech stack and contributing to the continuous improvement of our IT services. Key Responsibilities: Enterprise Service Desk Operations Provide 1st / 2nd line support via our Service Desk platform, ensuring timely logging, triage, troubleshooting, and resolution of incidents and requests. Deliver both deskside and remote … onboarding. Support VPN, Zero Trust, and remote access technologies. User & System Administration Create and manage accounts, permissions, and security groups in Azure AD / Entra ID. Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune-managed devices. Assist with VoIP and unified communications platforms such ...