London, South East, England, United Kingdom Hybrid/Remote Options
AWD online
1stLine IT SupportEngineer An excellent opportunity for a proactive and customer-focused 1stLine IT SupportEngineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like … JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1stLine IT SupportEngineer to provide first-class technical support and customer service within a fast-paced managed services environment. As … a 1stLine IT SupportEngineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction through clear communication and timely resolutions. Working as a 1stLine IT SupportEngineer, you will gain exposure to Windows, macOS, Microsoft 365, Azure AD and Intune More ❯
London, Euston, United Kingdom Hybrid/Remote Options
VIQU IT
1stLineSupport –Hybrid - London VIQU have been approached by a customer requiring a 1stLineSupport contractor to provide support with everyday IT support such as dealing with 1stline user issues/tickets. The successful 1stLineSupport … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1stline issues, as well as handling 1stLine tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the FirstLineSupport: 1stLine//Customer Support – in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
VIQU IT Recruitment
1stLineSupport –Hybrid - London VIQU have been approached by a customer requiring a 1stLineSupport contractor to provide support with everyday IT support such as dealing with 1stline user issues/tickets. The successful 1stLineSupport … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1stline issues, as well as handling 1stLine tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the FirstLineSupport: 1stLine//Customer Support – in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT More ❯
Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide firstline technical support and expertise. You will report to the Helpdesk Manager … for technical direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with … case details Work collaboratively to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of More ❯
