3 of 3 Remote 3rd Line Support Jobs in London

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected … split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral … role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively More ❯

to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time to … Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects … skills both, over the phone and in person. Qualification, skills, and experience Background BSc (or equivalent) in Computer Science/Information Technology, or a related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management More ❯

IT Desktop Support Engineer - Permanent Paddington, London - On-Site £40,000 + Pension, Health Care & Excellent Benefits Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and … Power Platform? Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate. We're looking for an experienced IT Desktop Support Engineer to be the face of IT … offering the perfect balance of flexibility and hands-on engagement. Your Role: As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft More ❯