Whetstone, Greater London, UK Hybrid / WFH Options
IG Group
implementation Demonstrated success importing and adapting best practices from to accelerate service maturity Ability to benchmark against industry leaders and identify quick wins for immediate impact Experience achieving step-change improvements in service quality without reinventing the wheel Track record of successfully translating service excellence frameworks across different business contexts Digital transformation experience Successful partnership with digital transformation in … market trends Performance and measurement Experience in designing KPI frameworks for digital transformation initiatives Working knowledge of customer experience analytics and performance measurement tools Understanding of how to drive behaviouralchange through metrics and incentive design Knowledge of digital service benchmarking and industry best practices Collaboration and influence Strong partnership skills for working with operations, technology, and commercial More ❯
implementation Demonstrated success importing and adapting best practices from to accelerate service maturity Ability to benchmark against industry leaders and identify quick wins for immediate impact Experience achieving step-change improvements in service quality without reinventing the wheel Track record of successfully translating service excellence frameworks across different business contexts Digital transformation experience Successful partnership with digital transformation in … market trends Performance and measurement Experience in designing KPI frameworks for digital transformation initiatives Working knowledge of customer experience analytics and performance measurement tools Understanding of how to drive behaviouralchange through metrics and incentive design Knowledge of digital service benchmarking and industry best practices Collaboration and influence Strong partnership skills for working with operations, technology, and commercial More ❯
to ensure consistent collaboration Oversee the transformation of legacy data and configure modules to meet tailored workforce requirements Shape and deliver robust organisational readiness plans: comms, engagement, training, and behaviouralchange strategies Embed compliance by design, aligning the system architecture with regulatory and security standards Orchestrate testing environments, triage technical issues, and build out support models for long More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Frazer Jones
to ensure consistent collaboration Oversee the transformation of legacy data and configure modules to meet tailored workforce requirements Shape and deliver robust organisational readiness plans: comms, engagement, training, and behaviouralchange strategies Embed compliance by design, aligning the system architecture with regulatory and security standards Orchestrate testing environments, triage technical issues, and build out support models for long More ❯
