Service Delivery Manager
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Two Circles
including the NFL, Premier League, and UEFA. We're looking for growth-oriented, dynamic, and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry. Every day, our team analyses billions of pieces of behavioral, attitudinal, and purchase data from sports fans worldwide, using … possible Technology experience by applying ITSM best practices and influencing technical teams to remain customer and service-focused. This role offers an excellent opportunity to further develop your Service Management expertise, shape service strategies for internal Workplace Technology, and support the onboarding and integration of new markets and acquisitions as we expand. Your main duties & responsibilities: Develop, implement, and … ITIL and other frameworks. Establish and help the team meet clear goals and success metrics, such as KPIs and SLAs, and support daily operations. Collaborate effectively with Technical and Business Enablement teams to deliver optimal Technology Experience. Create and manage documentation and training materials. Manage relationships with suppliers and key partners involved in service delivery. Monitor and review service More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: