2 of 2 CTI Jobs in London

leading a Consulting practice focused on Contact Centre technology with evidence of building capability and capacity Technical and customer delivery experience of working with: Contact Centre Architecture & Integration (IVR, CTI, CRM, Unified Intelligent Routing) Contact Center Hardware/Device Vendors Telecommunications Carriers & SIP Trunk Providers Workforce optimisation Microsoft Teams Calling Microsoft Teams and its integration with Dynamics 365 Nuance or More ❯

Experience designing, implementing, and supporting cloud contact centers. Knowledge of applications integration and ability to collaborate with peers and other technical teams to achieve product/solution integration deliverables (CTI, analytics, CRM, other integrations). Experience in defining technical requirements, providing data and system analysis, facilitate cross functional solutions and creating complex call flows to integrate with omnichannel offerings. They More ❯