2 of 2 Remote/Hybrid CTI Jobs in London

LWCs Designed for internal and external users, including partners and customers on Experience Cloud Worked with third-party packages: e.g. document generation, e-signature, CTI, industry-specific products Working knowledge of Agentforce and how to design agentic experiences Made and articulated boundary decisions - what Salesforce masters, what sits elsewhere ...

Solution or Technical Architect with a focus on B2C Salesforce implementations. Deep knowledge of Service Cloud capabilities: Routing, Omnichannel, Service Cloud Voice (or CTI like Vonage), Email-to-Case, and Enhanced Messaging. Hands-on expertise with Data 360, Marketing Cloud Engagement and cross-cloud integration patterns (Marketing Cloud Connect, APIs ...