to investigate and resolve application issues and outages promptly, identifying trends and implementing process improvements. Support the lead on the ChangeAdvisoryBoard (CAB) process, understanding upcoming production impacts, and implementing appropriate production governance processes to ensure high quality and proactively reduce incidents. Develop strategies to enable employees to self-serve issues by collaborating … with the OneIT organization, Organizational Change Management (OCM) team, and other enabling teams. What we will be looking for you to demonstrate... Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is desired. Equivalent experience, in lieu of a degree, will be considered Global Team Leadership experience Experience in supporting a … environment, ITIL qualification as standard. Solid knowledge and experience of ServiceNow Process orientated with a methodical and planned approach to achieving goals Be comfortable with ambiguity, thrive on change and engender a collaborative approach Hands-on experience of the ITSM work management system, ServiceNow Proven experience of line management and the development of individuals within a matrix organization More ❯
london, south east england, united kingdom Hybrid / WFH Options
WSP
to investigate and resolve application issues and outages promptly, identifying trends and implementing process improvements. Support the lead on the ChangeAdvisoryBoard (CAB) process, understanding upcoming production impacts, and implementing appropriate production governance processes to ensure high quality and proactively reduce incidents. Develop strategies to enable employees to self-serve issues by collaborating … with the OneIT organization, Organizational Change Management (OCM) team, and other enabling teams. What we will be looking for you to demonstrate... Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is desired. Equivalent experience, in lieu of a degree, will be considered Global Team Leadership experience Experience in supporting a … environment, ITIL qualification as standard. Solid knowledge and experience of ServiceNow Process orientated with a methodical and planned approach to achieving goals Be comfortable with ambiguity, thrive on change and engender a collaborative approach Hands-on experience of the ITSM work management system, ServiceNow Proven experience of line management and the development of individuals within a matrix organization More ❯
being transitioned into live environments. Capability Gap Analysis: Assess current service capabilities versus proposed requirements, identifying gaps and recommending improvements or innovations. Governance Participation: Represent service architecture in changeadvisory boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Summer Browning Associates
Summer-Browning Associates are currently supporting our client within the central government, who are seeking a ITIL Change & Release Manager on an initial 6 month assignment. Location: London (hybrid) About the role: You will be responsible for owning the whole Change Management processes, policies and procedures across the ITSM department. The ideal candidate will hold active … background in ITIL Change & Release Management, along with the following qualifications: Skills and Experience: Experience of chairing a ChangeAdvisoryBoard (CAB) Experience of working on the ServiceNow platform. Experience of implementing a successful change management process from zero to full maturity. Experience of working with IT Service Management toolset. More ❯
Central London, London, United Kingdom Hybrid / WFH Options
McCabe & Barton
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
london, south east england, united kingdom Hybrid / WFH Options
Allegheny County Economic Development
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
london, south east england, united kingdom Hybrid / WFH Options
ZipRecruiter
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
london, south east england, united kingdom Hybrid / WFH Options
McCabe & Barton
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯