2 of 2 Civica Jobs in London

AbouttheRoleHelpdeskSupportOfficer Weareseekingaproactiveandcustomer-focused HelpdeskSupportOfficer tojoinourFacilitiesManagementteam.Actingasthefirstpointofcontactforallfacilities-relatedqueries,youwillplayakeyroleinensuringthesmoothoperationofpropertyservicesacrosstheCouncil'sestate. Thisisafast-paced,high-volumerolewhereyou'llcoordinateandtrackbothhardandsoftFMrequestsusingtheCAFMsystem(Civica),ensuringissuesareresolvedefficientlywhiledeliveringexcellentcustomerservice. KeyResponsibilitiesHelpdeskSupportOfficer Helpdesk&ServiceDeliveryHelpdeskSupportOfficer Actasthefirstpointofcontactforclients,contractors,andstakeholders Log,track,andmanageallfacilitiesrequests(emergencyandnon-emergency)viatheCAFM(Civica)system Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery Monitorprogressofjobsandproactivelychaseoutstandingworks Escalaterisks,delays,orbreachesinresponsetimestorelevantmanagers Facilities&PropertySupportHelpdeskSupportOfficer SupporttheFacilitiesteamwithresearchintorepairsolutionsandserviceimprovements Requestandreviewquotationswhererequired Maintainaccuratesystemrecordsandupdatejobstatuses Liaisewithinternalserviceareasandexternalpartnersthroughoutthelifecycleofrequests Finance&AdministrationHelpdeskSupportOfficer Raiseandmanagepurchaseorders(upto£1,000perorder) Supportinvoiceprocessing,validation … andreconciliationagainstcompletedworks Resolvediscrepancieswithcontractorsandsuppliers Maintainaccuratefinancialrecordsrelatingtohelpdeskactivity Assistwithproductionofmanagementreportsandservicedata Database&Reporting EnsureCAFMdataisaccurate,uptodate,andcomplete Updatejobcompletionrecordsandensuredocumentationisclosedcorrectly RunandsupportreportsfromtheCAFMsystem Escalateincompleteoroverdueworkappropriately AboutYouHelpdeskSupportOfficer EssentialCriteriaHelpdeskSupportOfficer EducatedtoGCSElevel(orequivalent) Minimum2years'experienceindatainputoradministrativeroles StrongITskills,withtheabilitytoworkacrosssystems(ideallyCAFM/Civica) Excellentcustomerserviceskillsandabilitytomanagehighvolumesofrequests Strongcommunicationskills(writtenandverbal) Abilitytoprioritiseworkloadsandmakeeffectivedecisionsunderpressure ...

Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed … pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable. You will also have a strong track record of identifying and delivering service improvements, efficiencies and small ...