Service Delivery Manager
- Hiring Organisation
- Odevo UK
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
quality standards are consistently met Lead and manage Service Desk operations. Act as a key point of escalation for service-related issues, ensuring timely resolution and clear communication Build strong relationships with OpCos and internal stakeholders through regular service reviews and engagement sessions Monitor service performance, analyse metrics … management frameworks Experience managing service teams and third-party vendors Solid knowledge of SLAs, KPIs, and service performance reporting Excellent communication, stakeholder management, and conflict resolution skills Strong leadership abilities with a hands-on, service-oriented mindset Desirable Qualifications ITIL, COBIT, or equivalent service management certifications ...