creation of transition run books and work instructions required to plan, at detail, the cutover activities during the transition events to feed into the customers overall business transition planning. Planning for, in detail, and where appropriate, implementing appropriate fall-back/fix-forward steps in the event of unrecoverable failure/incident during the transition events and early life … Function and operational readiness across sites. Risk & Incident Management Familiarity with assessing, documenting and resolving live operational risks and incidents, including fallback strategies - directly transferable to transition testing and contingency planning. Attention to Detail & Documentation High standard of record keeping, incident reporting, and compliance documentation, aligned with the rigour needed for verifying transition activities and capturing results. Ability to More ❯
Coaching, Customer Support, and Call teams, build scalable systems that replace manual processes, and deliver insights that shape strategic decisions. From day-to-day dashboards to long-term scenario planning, your work will directly improve service quality, operational efficiency, and business sustainability. What You'll Do Capacity Planning & Forecasting Model future staffing needs across Health Coaching, CS Core … and onboarding. Track forecast accuracy and refine over time. Systems & Tooling Develop a centralised, scalable approach to resourcing-replacing spreadsheets with dashboards and streamlined workflows. Standardise processes like shift planning and coaching coverage. Operational Reporting Create dashboards and write SQL queries to track occupancy, engagement, and delivery. Provide monthly and quarterly performance reporting to senior stakeholders. Cost & Strategic Insights … Analyse cost-to-serve across programme types with Finance. Surface operational inefficiencies and support strategic decisions through scenario modelling and contingency planning. Campaign & Call Support Support dynamic call campaigns, from onboarding nudges to re-engagement. Enable A/B testing and performance tracking without relying on engineering input. Real-Time Monitoring & Enablement Implement in-day monitoring tools and set More ❯
value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. What you'll do: Build and lead a high-performing technical team by hiring, training, and mentoring engineers of all levels. Foster a collaborative and … in a product-focused company, collaborating closely with stakeholders to build up a backlog of product and technical initiatives Directly responsible for giving performance feedback and providing formal career planning to their team Strong mentorship skills, helping engineers to grow technically and professionally Solid understanding of the technologies and tools used by their team, with hands-on experience of … functional teams in fast-paced, dynamic environments Accountable for high-quality execution, operations and overall team performance Uses strong analytical skills to identify risks early, mitigate issues and provide contingency plans Adept at making high-level decisions about product and technical direction, balancing business objectives with engineering capabilities. Understands modern software delivery methodologies and project management tools and uses More ❯
engineers. Therefore, it is an excellent opportunity to grow, contribute and challenge yourself. Core Responsibilities Development and maintenance of the ML data pipeline, with the proper quality controls and contingency plans in place Model deployment & serving, ensuring that solutions align with internal best practices and have a high degree of automation Cost control, having both the data production and More ❯
court who are discharged on the day. Key responsibilities: Notification and liaison with a broad range of community services and areas to alert to service user discharge from prison. Contingencyplanning for ongoing care and treatment for service users unexpectedly released from prison. Ensuring needs are met with regards to ongoing prescribing on release and at weekends where More ❯
