Customer Support Engineer – Remote (CET ±3h) 💻🌟🛠 Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You’ll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you’ll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we’re looking for: SQL skills (PostgreSQL preferred) and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Trust In SODA
Customer Support Engineer – Remote (CET ±3h) 💻🌟🛠 Are you a problem-solver who loves helping customers and tackling technical challenges? Join our remote-first team building a productivity platform for the AEC (Architecture, Engineering, Construction) industry. You’ll be the bridge between our customers and engineering, shaping how we deliver reliable, high-impact solutions. What you’ll do: Solve … customer problems and provide actionable guidance Debug issues across backend, frontend, and mobile, contributing fixes and improvements Improve observability, runbooks, and support tools to make life easier for customers and teammates Capture feedback, influence the roadmap, and reduce repeat tickets with documentation and code snippets (SQL, Python, React, shell) What we’re looking for: SQL skills (PostgreSQL preferred) and More ❯
The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real … of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions. Your … mission will be to ensure our customers receive the most effective AI solutions for their specific needs. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Career poster
Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance. … sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high level of customer service and support is provided Assist with troubleshooting and resolving infrastructure issues Keep documentation and wiki up to date Skills and Knowledge: Ability to multitask, prioritise tasks and work More ❯
