Product Owner - Zendesk
- Hiring Organisation
- 83zero Limited
- Location
- London, United Kingdom
- Employment Type
- Permanent
implement features or integrations that enhance omnichannel support (voice, email, chat, messaging, self service). Cross Functional Collaboration Work closely with engineering, QA, data, operations, and support teams to deliver high quality product releases. Collaborate with vendors and third party partners to ensure platform updates and integrations perform … expectation. Data & Insights Analyse performance metrics (CSAT, FRT, AHT, ticket volumes, deflection rates, etc.) to identify optimisation opportunities. Ensure robust reporting and dashboards are available for operational teams. Leverage customer insights and feedback loops to shape product priorities. Quality & Delivery: Define and validate acceptance criteria for all user stories. ...