5 of 5 Decision Quality Jobs in London

You will work closely with global program owners to design and deploy strategies that enhance customer experience, including SLAs, First Contact Resolution, policy feedback, decision quality, and tools enhancements. Key job responsibilities • Manage a team of investigators • Provide data analysis & conduct investigations as needed • Extract data from various … findings clearly through written and verbal reports • Drive operational excellence and process improvements • Develop team members' skills • Manage metrics on investigation volumes, performance, and quality • Use data to prioritize and influence decisions, demonstrating creativity and innovation • Measure success by operational efficiencies and customer experience improvements • Be willing to work … skills with experience in succession planning • 3+ years in people and performance management PREFERRED QUALIFICATIONS - Experience with Lean and Six Sigma - Data management and quality control skills - Ability to analyze large datasets and identify trends - Experience building dashboards like QuickSight Amazon promotes an inclusive culture and provides accommodations for More ❯

or exceptions Identify innovations and drive experiments that provide customers with a great payment experience Identify, monitor and communicate the right metrics to measure decision quality and portfolio health Participate in program operations, partner with product managers and contribute to team-wide improvement goals Own relationships with Account More ❯

knowledge/experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Team members must be able to meet More ❯

knowledge/experience preferred Ability to travel up to 50% may be required Competencies Optimises Work Processes Financial Acumen Detail Oriented Problem Solving Drives Quality Results Communicates Effectively Plans and Aligns Hospitality Builds Effective Teams Decision Quality Responsiveness Manages Complexity Team members must be able to meet More ❯

industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values) Hospitality Responsiveness Professionalism Decision Quality Business Insight Collaborates Builds Networks Plans and Aligns Instils Trust Demonstrates Self-Awareness No agencies for this role please More ❯