24 of 24 Remote/Hybrid Escalation Management Jobs in London

spans significant portfolio breadth, delivery governance and mobilisation, capacity and project workforce alignment, commercial performance against forecast/budget, revenue recognition, risk containment and escalation management. It requires real-time visibility across the health of the agency's entire delivery portfolio and the authority, judgement and presence … scale the business demands now and the greater scale it is moving towards. Empowering and working with the senior leaders within the Project Management capability to deliver maximum impact for their portfolios, clients and team. The Delivery Director provides leadership and intervention where delivery performance, client confidence and commercial ...

reliable, and scalable infrastructure that fuels the digital world.**Position Description**The ISP (Inside Plant), ILA & Facilities Senior Manager is responsible for the operational management, governance and optimisation of Zayo Europe's Technical Facilities, In-Line Amplifier (ILA) sites and corporate facilities across Europe.The role ensures that physical infrastructure … Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.**Key Responsibilities****Technical Facilities, ISP & ILA Estate Management*** Own the operational management of all ISP and ILA locations across Europe.* Ensure site availability, resilience and compliance with operational standards.* Manage preventative ...

strategy and execution for our largest and most strategic clients. This is an IC role with no direct reports. What you’ll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements …/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact ...

team you’ll be managing reported Escalations, driving them to solution and ensuring satisfaction. There is a wide array of what an Escalation can be but they will all have a measured impact to our Customers, what is reported by one Customer may affect many others and recognising … kept in the loop Drive decision making through prioritisation using data and Commercial outcomes to influence Product team roadmaps You will help enhance escalation management processes and maintain accurate documentation Basic Qualifications At least 5 years of experience in a customer support, project management or escalation ...

team you’ll be managing reported Escalations, driving them to solution and ensuring satisfaction. There is a wide array of what an Escalation can be but they will all have a measured impact to our Customers, what is reported by one Customer may affect many others and recognising … kept in the loop Drive decision making through prioritisation using data and Commercial outcomes to influence Product team roadmaps You will help enhance escalation management processes and maintain accurate documentation Basic Qualifications At least 5 years of experience in a customer support, project management or escalation ...

andwellinvest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management: Lead ...

spans significant portfolio breadth, delivery governance and mobilisation, capacity and project workforce alignment, commercial performance against forecast/budget, revenue recognition, risk containment and escalation management. It requires real-time visibility across the health of the agency's entire delivery portfolio and the authority, judgement and presence … scale the business demands now and the greater scale it is moving towards. Empowering and working with the senior leaders within the Project Management capability to deliver maximum impact for their portfolios, clients and team. The Delivery Director provides leadership and intervention where delivery performance, client confidence and commercial ...

direction, build senior stakeholder relationships, and make a visible impact across a fast-paced and highly competitive enterprise technology environment. Key responsibilities:Vendor Relationship Management: Own day-to-day and strategic relationships with assigned Strategic and Accelerate vendors, acting as SCC’s primary commercial contact and leading regular business … reviews, escalation management, and joint planning activities Go-to-Market & Revenue-Generating Activities: Develop and execute joint go-to-market and growth plans with assigned vendors to increase revenue, gross profit, pipeline creation, and customer engagement across the Enterprise and Networks business.Certification and Compliance: Maintain and improve ...

services.* Help drive local Customer Satisfaction (CSAT) outcomes, implementing measurement frameworks, reviewing feedback, and leading continuous improvement initiatives.* Act as the primary escalation point between regional business stakeholders and Global IT leadership, ensuring visibility and accountability across service tiers.**Support to Global Head of IT Operations*** Function … trusted advisor to the Global Head of IT Operations, contributing to organisational strategy, roadmap planning, and executive-level communications.* Assist with the development and management of the IT budget, including resource planning, vendor management, capital expenditure approvals, and cost optimisation initiatives.* Support headcount and resourcing decisions across ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

highly regulated and governance-driven environment. Your new role As a Delivery Contracts Manager - Risk & Compliance, you will lead contractual governance, commercial risk management and compliance activities across a complex technology delivery landscape. You will work closely with programme, delivery, commercial, legal and operational teams to ensure contractual obligations … contractual escalations, disputes and issue resolution activities. Build and maintain effective relationships with clients, suppliers and internal stakeholders. Support audit readiness through effective records management and compliance controls. Ensure adherence to procurement regulations, governance frameworks and organisational policies. Provide oversight across subcontractors and supply chain partners where applicable. Drive ...

highly regulated and governance-driven environment. Your new role As a Delivery Contracts Manager - Risk & Compliance, you will lead contractual governance, commercial risk management and compliance activities across a complex technology delivery landscape. You will work closely with programme, delivery, commercial, legal and operational teams to ensure contractual obligations … contractual escalations, disputes and issue resolution activities. Build and maintain effective relationships with clients, suppliers and internal stakeholders. Support audit readiness through effective records management and compliance controls. Ensure adherence to procurement regulations, governance frameworks and organisational policies. Provide oversight across subcontractors and supply chain partners where applicable. Drive ...

will be a key contributor to the development of our strategic Interest Rate analytics library, which is essential for supporting pricing and risk management activities across the business. Your work will involve close collaboration with the trading desks to develop novel risk management and market making tools. What … Develop and enhance analytics libraries used for pricing and risk management of Interest Rate Derivatives. Create, implement, and support quantitative models for the trading business, leveraging a wide variety of mathematical and computer science methods and tools. This includes advanced calculus, Python and C++. Develop sophisticated pricing models using ...

managers and network engineers responsible for delivering a dedicated portfolio of work packages supporting Heathrow’s network infrastructure. Strong resource planning, leadership, and stakeholder management skills will be critical to ensure outcomes are delivered on time and to the required standard. Success in this role will require attention … detail, effective time management, strong influencing skills, and the ability to lead and motivate a diverse team within a global working environment. The work location for this position is Heathrow Airport & it is a fixed term contract for 2 years (subject to renewal)WHAT WILL YOUKEY RESPONSIBILITIESThis role includes ...

managers and network engineers responsible for delivering a dedicated portfolio of work packages supporting Heathrow’s network infrastructure. Strong resource planning, leadership, and stakeholder management skills will be critical to ensure outcomes are delivered on time and to the required standard. Success in this role will require attention … detail, effective time management, strong influencing skills, and the ability to lead and motivate a diverse team within a global working environment. The work location for this position is Heathrow Airport & it is a fixed term contract for 2 years ( subject to renewal) WHAT WILL YOU KEY RESPONSIBILITIES This ...

About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative … Backoffice Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials Support internal process improvements, technical account management playbooks, automation, and scalable ways of working Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication Continuously deepen product, technical ...

class cybersecurity practices. You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations. What You'll Do Strategic Account Management … opportunities for expansion and potential risks Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration Cultivate customer champions who serve as references and advocates for Secure Code Warrior What You'll Bring ...

great customer outcomes. Our Customer Leads are working with clients on the smooth rollout and adoption of our software through expert data, communication, project management and collaboration skills, often across more than one customer at a time depending on project stage. After rollout, responsibilities shift to maximising the success … Lead will also contribute to the strategic direction of the function, improving processes and ways of working to increase team effectiveness. Key Responsibilities Projects Management: Manages the delivery of customer projects end-to-end, including coordination of key stakeholders, documentation and plans. Navigates shifting priorities across factory operations, engineering ...

contact within the client environment. Build and maintain trusted relationships with senior stakeholders. Navigate organisational complexity and drive alignment across teams. Consultant Leadership & Team Management: Lead and manage emagine consultants deployed within the account. Ensure alignment, performance, and delivery quality across all engagements. Provide guidance, support, and escalation management as required. Act as the central point of coordination between consultants, client stakeholders, and emagine. Foster a high‐performing, collaborative delivery environment on‐site. Account Growth & Commercial Ownership: Identify opportunities to expand services within the account. Support growth of the engagement footprint and long‐term client relationship. ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors.The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform … SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform GovernanceEnsures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight.Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards aligned ...

assurance, operational readiness, and successful customer transition. Identify and mitigate delivery risks, issues, and dependencies. Support executive-level decision-making through clear reporting and escalation management. Drive accountability and alignment across business, product, and technology functions. Qualifications Proven experience delivering large-scale strategic programmes within Financial Services, Payments, FinTech … background leading enterprise-wide transformation and business change initiatives. Demonstrable experience managing complex integration programmes, including post-merger or post-acquisition activities. Excellent stakeholder management skills, with experience influencing senior executives and leadership teams. Strong commercial awareness and ability to align programme delivery with business objectives. Experience managing cross ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday … performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will ...

related challenges. Build scalable processes and ways of working across media accounts. Take ownership of day‐to‐day team leadership and provide an effective escalation point for complex client matters. Media Strategy Lead media strategy for international clients. Provide strategic direction across Amazon DSP and the wider media ecosystem. … planning, business reviews and strategic roadmaps. Manage senior stakeholders across marketing, media, technology and procurement teams. Take ownership of client satisfaction, account health and escalation management. Programmatic Consultancy Provide advanced consultancy across DV360, programmatic display and the wider ad tech ecosystem. Conduct detailed account audits and identify optimisation opportunities. ...