4 of 4 Remote Escalation Management Jobs in London

to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working environment Required Skills Significant experience in … IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent communication and stakeholder management skills. Experience More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

will put you at the heart of a global financial institution? Then bring your skills and or experience in either model development or validation to Citi's Model Risk Management team that focus on validation of Equity & Hybrids derivative pricing models for Trading and Hedges. By Joining Citi, you will become part of a global organisation whose mission is … candidates with higher academic qualifications and/or certifications such as a PhD, a second master's degree, CPA or CFA. Some experience in a quantitative role in risk management at a financial institution with experience in either model development or validation, ideally experience in modelling of equity derivative products would be desirable. Strong derivative pricing skills a must … us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities. Job Family Group: Risk Management Job Family: Risk Analytics, Modeling, and Validation Time Type: Full time Most Relevant Skills Analytical Thinking, Business Acumen, Constructive Debate, Data Analysis, Escalation Management, Policy and Procedure More ❯

Risks (Cyber Security) team in London. This is a senior role to support the growth of Digital Risks in EMEA, specifically to lead on cyber security and digital risk management programmes, focused but not limited to IT/OT security, enterprise security, cloud security and GRC. The role is also to: Support the development and scaling of our Cyber … their suitability for specific environments, determining the optimal timing and approach for implementation. Expertise in delivering large-scale programmatic engagements, including responsibility for stakeholder engagement, scoping and pricing, resource management, milestone delivery and issue and escalation management. Originate cyber risk management and technology resilience opportunities. Own key client relationships, supported with account, sales and marking plans. Position … Risks (Cyber Security) team in London. This is a senior role to support the growth of Digital Risks in EMEA, specifically to lead on cyber security and digital risk management programmes, focused but not limited to IT/OT security, enterprise security, cloud security and GRC. The role is also to: Support the development and scaling of our Cyber More ❯