2 of 2 Remote/Hybrid Escalation Management Jobs in London

required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement … global Critical Situation process. This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence ...

Generation Firewalls (NGFW) * Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE) * Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST) * ITIL-aligned change management and incident resolution You're someone who: * Certified on Fortinet NSE7 or FCSS SD-WAN * Strong analytical and troubleshooting skills * Excellent communication and stakeholder … management abilities * Able to multitask and remain calm under pressure * Team player with adaptability and quick learning ability * Growth mindset focused on continuous improvement * Comfortable working 24x7 rotational shifts in UK time zone The role: Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. ...