to the design, implementation and management of the virtualised Microsoft services architecture. To drive automation of the implementation, maintenance and alerting of the Microsoft services environment. To provide a faultanalysis and diagnostic service for the Microsoft Services infrastructure and be responsible for corresponding problem management and resolution. To monitor, and report on the service quality and operational More ❯
front and back office staff with some working on-site in the London and Dublin offices and some working at home Responsibilities Offer 3rd level support for in depth faultanalysis resulting in direct technical dialogue with internal application developers, support functions and external vendors Receive and handle incoming service requests. Prioritise support calls based upon business impact. More ❯
Technologies: FaultAnalysis audit process management reporting system management KPIs ISO9001 CQM ISO14001 monitoring Endeavour Recruitment has an exciting opportunity for a Quality Manager to join our market leading client based in Wembley on a permanent basis. The selected Quality Manager will Implement and maintain our client's Quality Management System in accordance with BS ENISO 9001 and … appropriate with regard to Quality issues. As a Quality Manager, your responsibilities will include the following tasks: Act as the primary contact with regard to Quality performance Administer the FaultAnalysis Reporting process and ensure that the reports are distributed to management and monitor the completion of the corrective and preventive action of each entry. Manage the internal More ❯