3 of 3 Remote/Hybrid Fault Management Jobs in London

line operational support of Zayo's Dark Fibre and optical network infrastructure. Operating within a 24x7 Network Operations Centre (NOC), the role focuses on fault management, service restoration, new service turn-up, customer communications, and network administration activities. The successful candidate will have a strong understanding of fibre … processes. They will work closely with customers, field engineers, suppliers, and internal teams to ensure service quality, network availability, and customer satisfaction. Principal Accountabilities Fault Management & Service Restoration Respond to incoming telephone, email, and ticket-based requests from customers, internal support teams, and third-party providers. Raise ...

owns the target architecture, transition states and roadmap for OSS capabilities spanning network inventory, service fulfilment (order orchestration, provisioning and activation), and service assurance (fault, performance, diagnostics and test), ensuring these are coherent, scalable and aligned with the enterprise architecture and the company's customer‐centric transformation goals. … Design Review Board, and works in close partnership with the Networks, Engineering, Data and Service Operations functions. Success requires outstanding communication and stakeholder management: the architect must be able to simplify complex network and OSS scenarios for executive, business and technical audiences, and to guide solutions through the full ...

hiring a NOC 1 Engineer to provide first-line operational support for Dark Fibre and optical networks within a 24x7 NOC. You will handle fault management, service restoration, and new service turn-up, coordinating with field engineers and Data Centre teams to ensure service quality and availability. ...