The Headof Software Delivery provides senior leadership to the Software Delivery function, reporting to the Headof Software Engineering. This role is responsible for leading the delivery management practice, ensuring high-quality and timely software change delivery, governance, and incident management. Working in close partnership with engineering and product leadership, they … the Software Development Lifecycle and contribute to the wider technology strategy. The role ensures operational resilience, effective third-party oversight, and a well-structured, high-performing team. Clear communication ofdelivery performance, plans and progress is essential, including at Board level. RESPONSIBILITIES Lead Project and Delivery staff across the business to deliver all product & software projects & change. … Leadership of Product & Software Change governance ensuring procedures are followed with a full audit trail from design to delivery into production. Ensure the team are structured and resourced appropriately to deliver the Product & Software Roadmap and Plan (includes budget approval for resource). Own the completion of all effective people management processes (recruitment, objectives, personal development, talent More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Emerald Technology
Headof Service Delivery Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Headof Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers, and team leads. … Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and is eager to … make a tangible impact. What You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and forecasting in line with sales More ❯
AVK are seeking a Headof Digital Delivery to help bring clarity, consistency, and confidence to the operational systems that sit behind our projects delivery engine. Over the past four years, AVK has scaled rapidly - expanding our platform usage across Salesforce, NetSuite, Proscope, and Job Logic, while simultaneously growing our team and delivery capacity. But … we're now looking for a seasoned operations lead to help bring it all into focus. This role will sit within the business operations team, reporting to the VP of Business Operations, with a strong partnership to our FP&A Manager and close collaboration with our Enablement Manager to ensure knowledge is embedded across teams. You'll also work … with our Headof Data to create dashboards and visibility into our project and commercial performance. You'll play a lead role in stabilising and scaling our commercial operations - particularly through Netsuite - working with cross-functional teams to optimise how we estimate, procure, track, and report on project activity across the business. Project Systems & Process Governance (50%) Oversee More ❯
Headof Service Delivery Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Headof Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers, and team leads. … Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and is eager to … make a tangible impact. What You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and forecasting in line with sales More ❯
About the Job We're looking for an experienced HeadofDelivery (m/f/d) to join one of our clients and lead its Customer Service strategies. In your day-to-day work, you'll focus on streamlining our customer onboarding journeys, working on team leadership, customer experience, and success initiatives. You'll have … the chance to get hands-on with projects that shape onboarding, support, and reporting systems. Our client is at the forefront of building a global sales, marketing, and distribution system for the flexible workspace industry. With cutting-edge technology and impressive growth numbers, you'll work on solving some of the toughest challenges in tech, data, and scale … to benefit millions of professionals worldwide. In this role, you'll: Lead a growing team with structure, care, and clarity - setting goals, conducting 1:1s, and performance reviews Collaborate with the VP of Operations on headcount planning and hiring strategic roles Shape, deliver, and continuously enhance the customer onboarding experience with targeted educational materials Build strong relationships with More ❯
