2 of 2 Remote IT Support Manager Jobs in London

IT Support Manager Location: London (Hybrid – Minimum 3–4 Days in Office) Posted by Harkaye Core Talent Harkaye has partnered with a fast-paced and forward-thinking law firm to appoint an experienced IT Support Manager to lead their internal technology support function. This is a leadership position within a growing team, ideal … technically hands-on and confident in managing people, process, and performance. The successful candidate will oversee a team of five and be responsible for delivering a reliable and responsive IT support service to a busy professional user base. Key Responsibilities Manage the day-to-day operations of the IT support team, ensuring timely resolution of incidents … ownership of escalated issues and act as the point of contact for complex technical problems Oversee onboarding and offboarding processes, including configuration and distribution of laptops, phones, and other IT equipment Manage the inventory and procurement of hardware, licenses, and user accounts Maintain and improve the internal helpdesk system and ensure SLA targets are met Deliver IT inductions More ❯

in London as well as in Helsinki & Oulu in Finland along with three offices on the west coast of the United States. About the Role Oura is hiring a Manager, IT End User Support & Services to lead and scale our global IT support operations. Based in our newly opened London office (close to the Monument … States and requires in-office presence 5 days per week, with flexibility for remote work when appropriate. You'll bring both strategic and operational leadership to evolve Oura's IT support model. This includes delivering automation-first services, scaling AI-enabled support, and driving measurable improvements across the support lifecycle. The ideal candidate understands IAM principles … and supports the broader IAM strategy by integrating provisioning and access workflows into the support experience with a focus on automation, efficiency, and security. Travel up to 25% is required. What You'll Do Build and Scale Global Support Build and scale a distributed global support team across Europe and the US, with clearly defined Tier More ❯