1 to 25 of 35 Remote/Hybrid ITSM Jobs in London

multi-site, complex environment * Strong leadership experience managing and developing support teams * Excellent stakeholder engagement and customer service skills * Strong experience with ITSM tools (ServiceNow essential) * Solid understanding of ITIL practices (Incident, Problem, Change Management) * Experience with Microsoft environments (M365, Azure AD/Entra ID, Intune, Windows 10/ ...

Experience with application deployment and packaging Solid networking fundamentals including VLANs, routing and secure access Familiarity with monitoring, automation and scripting (PowerShell) Experience with ITSM tools such as ServiceNow Desirable: Microsoft Defender and security tooling Certificate based authentication (SCEP, PKCS, Cloud PKI) Modern networking or SASE platforms Microsoft Graph automation ...

Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term ...

integrator environment Proven experience delivering multiple full lifecycle implementations Deep understanding of ServiceNow platform architecture and data model Module Exposure (Strong Experience Across Multiple) ITSM (Incident, Problem, Change, Request, CMDB) ITOM (Discovery, Service Mapping, Event Management) ITBM/SPM (Demand, Project, PPM) CSM HR Service Delivery SecOps/GRC (desirable ...

minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks. · Resilient under pressure and adept at prioritisation. · Familiarity with ITSM tooling. · Eligibility for or existing SC clearance. Nice to have/bonus to have; · Prior dedicated account role experience · Operational delivery in cybersecurity sub-sector · Confidence ...

minimum); experience with ITIL principles, incident/problem/change management, and reporting frameworks. Resilient under pressure and adept at prioritisation. Familiarity with ITSM tooling. Eligibility for or existing SC clearance. Nice to have/bonus to have; Operational delivery in cybersecurity sub-sector Confidence in uncomfortable and unexpected verbal ...

Knowledge Management. Degree in Information Technology, Business Information Systems, or a related field, or equivalent experience. ITIL Foundation or higher certification preferred. Experience with ITSM tools (e.g. ServiceNow) is an advantage. What you'll get in return Basic salary up to £58K Hybrid working (2-3 days in the office ...

stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering ...

budget ownership.? Experience operating within risk, compliance and audit frameworks in regulated environments, both internally and with external partners.? Strong familiarity with ITIL/ITSM practices, service management and operational governance.? Strategic thinker with strong execution discipline and results-driven mindset.? Pragmatic, adaptable and proactive, comfortable operating in fast-paced ...

strong ambition to achieve Certified Master Architect (CMA) Proven leadership experience managing and mentoring technical teams Deep expertise across multiple ServiceNow product lines beyond ITSM (e.g. ITOM, ITAM, HRSD, CSM, SPM) Strong experience operating within a Technical Design Authority or similar governance framework Advanced technical skills in JavaScript ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

teams, IT stakeholders, and wider business units to drive continuous improvement through automation. What we’re looking for Experience within Service Desk environments and ITSM frameworks Hands-on expertise with RPA tools and process automation design Strong scripting skills (e.g. PowerShell, Python or similar) Ability to translate business processes into ...

Fusion, AWS, and legacy HR systems Define service boundaries, ownership, NFRs, SLIs/SLOs, and support models Align with ITIL v4, SIAM, and Digital ITSM standards Map dependencies across applications, integrations, suppliers, and failure modes Own Service Introduction, SAC, ORA, and Early Life Support Ensure tooling integration (ServiceNow, monitoring, observability ...

Fusion, AWS, and legacy HR systems Define service boundaries, ownership, NFRs, SLIs/SLOs, and support models Align with ITIL v4, SIAM, and Digital ITSM standards Map dependencies across applications, integrations, suppliers, and failure modes Own Service Introduction, SAC, ORA, and Early Life Support Ensure tooling integration (ServiceNow, monitoring, observability ...

working autonomously in complex and ambiguous contexts. Core requirements Experience in Business Analysis (discovery, requirements gathering, documentation) Solid background in IT Service Delivery/ITSM Strong experience creating structured documentation in complex environments Ability to manage a time-bound project independently Excellent written and communication skills Technical & functional experience Knowledge ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

Experience with integrations (SFTP, APIs, web services, message-based systems) and Git . Desirable: .NET/C#, Java, Centiro or other CMS, ServiceNow/ITSM tools , Agile/DevOps experience, ITIL/change management awareness. Additional Information Flexible hybrid working – candidates from anywhere in the UK can be considered . ...

platform strategies. Excellent Interpersonal skills to work with the project team members collaboratively. Technical proficiency in ServiceNow Platform Strong knowledge & experience in using ServiceNow ITSM Integration and ITOM, ITAM, CSDM. Ability to design a ServiceNow architecture satisfactory with client’s requirements. Experience working in a large cross-functional team environment. ...

closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable, and deliver measurable … user stories, process flows, and functional specifications Define acceptance criteria and ensure traceability through delivery Support the implementation and enhancement of ServiceNow modules, including ITSM and related workflows Work with developers and architects to ensure solutions meet business and technical requirements Contribute to process design and optimisation, leveraging ServiceNow capabilities ...

manage a few of these projects at once, using project management processes based on PRINCE2. The projects could include delivering new applications, e.g. an ITSM tool, a database of financial information, or supporting the adoption of new processes, e.g. for Payment Cards. The IT Project Manager will: Develop and manage ...

practice, and we’re looking for 4 specialists across key domains: ERP (Finance/Procurement/Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM/Service Management (Case/Shared Services/Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You’ll join a recognised delivery powerhouse, influence enterprise transformation ...

Strong stakeholder engagement across both technical and non-technical audiences Experience managing third-party suppliers and service delivery (SLAs, performance) Good understanding of IT service management principles (ITIL or similar) A proactive, ownership-led mindset someone who improves rather than maintains Comfortable operating in a fast-paced, evolving environment ...

networking, and storage. Experience with GitOps, Infrastructure as Code, CI/CD enablement, and platform automation. Familiarity with enterprise integrations (IAM, certificates, monitoring, logging, ITSM). Strong stakeholder management, communication, and incident leadership skills. Experience working in regulated or compliance-driven environments. Agile product management and backlog prioritization experience. Candidates ...

governance standards Essential Skills/Knowledge/Experience 5+ years of hands-on ServiceNow development experience Experience in at least one major ServiceNow module (ITSM, ITOM, HRSD, CSM, etc.) Experience with system integrations (REST, SOAP, APIs) Experience with data migration and transformation Understanding of CMDB and ServiceNow data model Experience ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...