1 to 25 of 68 Remote ITSM Jobs in London

Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us More ❯

help train and nurture junior members of the team. Responsibilities Triage, prioritise and investigate both simple and complex user reported issues or service requests which are raised via IT Service Management tooling, initiating client calls where suitable to ensure most efficient route to resolution. Provide exceptional customer service through effective and valuable communication Working within a team environment to reproduce More ❯

other software. Work with Microsoft administrator to feedback on issues with endpoint configuration, Intune and Entra etc. Help Desk Assistance: Respond promptly to IT support requests from employees, Jira ITSM, or in person. Diagnose and resolve hardware, software, network, and connectivity issues. Software Installation and Configuration: Install, configure, and update Office 365 applications on employee devices. Assist in the deployment More ❯

incidents across a range of systems including both internally developed and vendor supplied applications. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Collaborate with relevant teams to plan, test and implement on-going enhancements to systems Operate within a change-controlled More ❯

languages (e.g., Java, Python, SQL, HTML, JSON). Certifications (Preferred): Agile certifications (Scrum Master, Product Owner) Architecture frameworks (e.g. TOGAF) Cloud certifications (AWS, GCP, Azure) ITIL or other IT service management credentials Industry Awareness:Knowledge of current trends and innovations in banking (e.g. embedded finance, open banking, digital onboarding, ESG data), and familiarity with key players across the ecosystem, from More ❯

Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service More ❯

and departmental budgets Deep understanding of GDPR, cybersecurity, and data protection standards Desirable: Experience with Dynamics 365, HTML, CSS, PHP, and cloud business applications ITIL 4 or similar IT service management qualification Experience working within membership organisations or libraries Benefits Competitive salary and generous benefits package Hybrid working available (remote and on-site) Located in central London Join a respected More ❯

and departmental budgets Deep understanding of GDPR, cybersecurity, and data protection standards Desirable: Experience with Dynamics 365, HTML, CSS, PHP, and cloud business applications ITIL 4 or similar IT service management qualification Experience working within membership organisations or libraries Benefits Competitive salary and generous benefits package Hybrid working available (remote and on-site) Located in central London Join a respected More ❯

with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology initiatives with More ❯

and Cyber Essentials Plus Align service desk objectives with wider business goals Qualification, experience and skills Experience managing a busy service desk in an MSP environment Experience of IT service management frameworks (e.g., ITIL) and PSA ticketing systems Strong grasp of Microsoft-based technologies Proven experience of proactively engaging and managing customer's relationships; driving high levels of customer satisfaction More ❯

written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.Experience with server, storage, and network technologies. If you are More ❯

verbal communication skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. If you More ❯

testing practices and use of ATFs Familiarity with JIRA (used for project and sprint tracking) Required Technical/Professional Skillset(s): Strong knowledge and experience of ServiceNow FSM and ITSM modules, Integration Hub, and App Engine. Good knowledge and experience other ServiceNow modules, principally SPM, CSM, ITOM, and IRM Knowledge and experience of working in both AGILE and Waterfall frameworks. More ❯

Nice to Haves: Professional Services background Accounting qualification (ACCA, CIMA, ACA etc.) Experience with integration platforms like Workato Some SQL knowledge for reporting Azure/Microsoft 365 admin experience ITSM/ITIL framework knowledge What's in it for You? £80,000 - £90,000 depending on experience Excellent benefits package (pension, healthcare, life insurance) 5 days in office, during More ❯

guiding, coaching, and developing a skilled team while ensuring platform architecture is resilient, scalable, and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into More ❯

customers across the entire spectrum of their projects on those platforms. As a recognized Specialized Partner, we help organizations accelerate time to value with Agile at scale, Cloud, and ITSM implementations. Because teamwork requires more than just tools, we help bridge the gap between applications and strategic practices such as SAFe and ITIL. Over the last 15 years, we have More ❯

improvements You will have: Solid IT operations/support experience- gained from within a banking or financial services company Strong grasp of Windows infrastructure, networking, Office 365, SCCM and ITSM tools Confident in handling escalations, troubleshooting complex issues, and working under pressure Excellent communicator with stakeholder management skills across projects and vendors Flexibility for occasional weekend support ITIL certification and More ❯

professional development Possession of a valid driving licence, allowing you to drive in the UK Experience Essential Knowledge and experience of service design and transition aspects of the IT Service Management lifecycle in a business facing IT role Experience of managing release of new software versions and changes to IT services Knowledge of IT best practice as stipulated by the More ❯

related technology support. Proven ability to manage and facilitate activities by a variety of functional and geographically based teams to meet Service Management's requirements. Experience using an IT Service Management tool with an understanding of reporting modules. Proficiency in analysing problems using reports and statistics to identify trends and implement mitigating actions. Exposure to ITIL Service Management (or similar More ❯

and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/ More ❯

ITIL frameworks and service management best practices Commercial awareness with the ability to align technical delivery to business objectives Analytical, solution-oriented mindset, with strong organisational skills Experience using ITSM platforms (e.g., ServiceNow) ITIL Foundation certification Desired (not essential): Knowledge of Extreme Networks products Previous experience supporting NHS or other public sector environments Familiarity with monitoring tools (e.g., SolarWinds) Interest More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

to the reports in the service desk Dashboard, through the SD Analyst tab. Ensure that escalation procedures are being followed and calls are managed according to priority. Ensure that ITSM calls are directed to the correct support teams in a timely manner, if not under the scope of the Service Desk. Liaise directly with business users to understand or clarify More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯