1 to 25 of 44 Remote/Hybrid ITSM Jobs in London

standards.* Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance.* Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus.**What’s In It For** **You?****Our Mission:**Advancing Essential Intelligence.**Our People:**We're more than ...

door access, and basic networking tasks (WAN/LAN/Wi Fi) Maintain hardware and software inventory records using Freshservice or similar Service Management (ITSM) tools Support ordering, procurement, and account administration tasks Assist with general system maintenance and ensuring IT policies are followed To be successful in this role ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

across modern infrastructure technologies including: Microsoft Azure Microsoft 365 Microsoft Intune Windows Server Active Directory VMware or Hyper-V Backup & Disaster Recovery ITIL/ITSM environments Experience within multi-site environments or exposure to enterprise networking and security technologies would be advantageous. Package £65,000-£75,000 DOE Hybrid working ...

verbal communication skills. Desirable: Experience implementing information architecture within greenfield or transformation programmes. Experience with knowledge management or content management platforms. Understanding of IT Service Management and service taxonomy design. Experience with enterprise architecture frameworks. Experience designing information structures for collaboration platforms and digital workplaces. Familiarity with records management ...

Experience aligning application architecture with business, data and technology domains. Experience mentoring architects and operating in a senior or deputy leadership capacity. Understanding of ITSM and ITIL frameworks within managed application environments. Essential Skills Ability to balance long-term architectural strategy with short-term delivery priorities. Strong analytical, planning ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will oversee … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

Microsoft 365 environment Strong knowledge of Exchange Online, Outlook, and Teams administration Experience supporting Windows 11 and Microsoft Office applications Familiarity with ITSM/ticketing systems and incident management processes Experience providing remote user support Good understanding of IT security principles, including MFA and data protection ...

acceptance, operational readiness, and how to design support models. Able to produce clear, useful service documentation, operational models, and value-focused metrics. Familiar with ITSM tools and service delivery frameworks. Experience working with offshore support teams and third-party suppliers would be a plus. Please send your ...

ServiceNow implementations, ideally with strong exposure to TPSM (Technology Provider Service Management), CSM (Customer Service Management) modules, or platform migrations andService Management transformation experience ( ITSM , Service Delivery, Service Operations). Operating-Model Change : Practical, credible experience designing and executing operating-model changes to ensure true service adoption and readiness. Scale ...

Analysis tooling and fix delivery integrated with engineering release management. Observability platforms - Nexthink, Microsoft 365 admin telemetry, monitoring stacks. Escalation management aligned to enterprise ITSM standards. Desirable Banking or finance sector experience. Experience delivering complex, global End User transformation in a regulated industry. Networking People (UK) is acting ...

public sector for a 12-month contract. The role requires expertise in ServiceNow development, JavaScript, API integration, and related technologies like Jira, Azure, ITSM, and ITOM. The position offers a competitive pay of up to £700 per day, with hybrid work arrangements available. Ideal candidates will have a strong track ...

Conditional Access, endpoint protection, phishing prevention, and identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability … fast-paced MSP environment. Nice-to-Have Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft ...

greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good ...

Ability to engage effectively with stakeholders at all levels of an organisation. Desirable ISO 9001 Lead Auditor or Internal Auditor qualification. Knowledge of IT Service Management frameworks such as ITIL. Experience supporting infrastructure, transport, mobility, smart city, telecommunications, or public sector programmes. Familiarity with supplier quality management and contract performance ...

senior technology leadership and sector ownershipWork within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Active ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Active ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

Head of IT Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3 rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational ...

current with developments in automation technologies, RPA platforms, and ITSM best practices. What we're looking for Experience working within Service Desk or IT Service Management environments. Hands-on experience with RPA and automation technologies, ideally within an MSP environment. Strong scripting and automation skills using PowerShell, Python, or similar ...

types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. Collaborate with service management, IT operations … into scalable, well-architected JSM solutions. Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management ...

Band 7 You will be joining an organisation that is embarking on a programme of digital transformation across its strategic ITSM platform. You will be a key member of the Product Delivery team and will be responsible for automating, and digitising processes through development and adoption of the ITSM platform. … others to adhere to proper protocols and procedures within the ITSM platform. Knowledge and experience of service design and transition aspects of the IT service management lifecycle. Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act. Demonstrable experience of implementing and managing ...