1 to 25 of 26 Remote/Hybrid ITSM Jobs in London

support and owning incidents end to end Working within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including ...

What You'll Be Doing Acting as first point of contact for IT Incidents and Service Requests. Logging, categorising and managing tickets via the ITSM tool in line with SLAs. Supporting Windows 11, Microsoft 365, Active Directory and SCCM environments. Troubleshooting hardware, software and remote access issues. Escalating Major Incidents ...

track record of delivering new system features and improvements. Hands-on expertise in ServiceNow administration, configuration, and development, with broad technical knowledge including ITSM, workflow automation, integrations, DevSecOps, CI/CD pipelines, and release management. Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver ...

service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

tools such as Sailpoint, Rapid7, Wiz.io, MS Defender. Hands-on experience with API integrations and scripting (e.g. Python, PowerShell, JavaScript). Experience with IT Service Management, DevOps, Identity and access management, ERP systems (e.g., SAP, Oracle) and GRC tools. Experience leveraging automation, data driven testing techniques and generative ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...

Advanced Microsoft Defender analysis & optimisation Write, tune, and troubleshoot KQL queries Investigate alerts and support incident response workflows Liaise with SOC & technical teams Analyse ITSM backlog/ticket trends Recommend improvements to Conditional Access & ASR policies Required Experience Strong Microsoft Defender expertise Advanced KQL capability (hands-on) SOC/incident ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

Senior ITSM Tooling Consultant (ServiceNow, Halo or similar experience) Remote with occasional travel to London and client sites Salary: circa £50,000-£80,000 + bonus + benefits Must be eligible to pass SC Security Clearance We’re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join … growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence. This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions. The Role You’ll take ownership ...

tools. Strong Knowledge in ServiceNow Scripting modules like Business Rules, Script Includes, Email Notifications, Workflows, UI Policies, Data Policies, Client Scripts, etc. Knowledge of ITSM, ESM, SDLC and VB/Java scripting is a plus Experience in other (1) GRC tools like RSA Archer, MetricStream, Bwise (2) SecOps and SOAR ...

workshops Shape solutions across a range of services, including: Secure networks & hosting Digital workplace Data/AI/analytics Cyber security & resilience Managed services & ITSM/SIAM models Build pre‐sales artefacts: architectures, roadmaps, service definitions, high‐level designs Support bids and proposals with delivery and commercial teams ...

Detection & Response, Endpoint and Device Security, Cloud Security, Data Security and Privacy, Application and API Security, Offensive Security, Governance, Risk and Compliance, and IT Service Management, underpinned by a strong understanding of industry frameworks and standards such as NIST, NCSC and ISO 27001. Act as a trusted advisor and partner ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non-functional requirements (availability, latency, throughput, cost, DR/RTO-RPO) and ensure solutions meet them. Implement identity & access (Entra ...

security boundaries, and observability. Architect document intelligence pipelines (classification/extraction/OCR/validation) and integrate with downstream systems (CRM/ERP/ITSM/EDM). Define non functional requirements (availability, latency, throughput, cost, DR/RTO RPO) and ensure solutions meet them. Implement identity & access (Entra ...

asset management or banking Strong knowledge of financial instruments (FI, Equities, FX, Derivatives) Proven application support experience Hands-on SimCorp experience is highly desirable ITSM knowledge SQL, Oracle, UNIX proficiency Additional Information On-call rota (6:00–10:30pm, one week per month – remote) Hybrid working available ...

certification. Experience working with Field Service Lightning (FSL). Background in integrating Salesforce with finance, billing, or expense platforms. Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow or Jira Service Management. ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

investments. We are now looking for a Senior Project Manager to join us on a key client engagement leading a critical IT Service Management (ITSM) transformation programme. This role will be paid via PAYE and receive all holiday, benefits, etc as a full time salaried employee About the Role ...

Managed Services, Service Delivery, or IT Operations leadership roles. Proven track record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge … Ownership Own the Managed Services delivery framework, ensuring strong ITIL alignment across Incident, Request, Change, Problem, and Continual Improvement. Provide strategic oversight of the ITSM platform and service tooling. Establish clear SLAs, KPIs, reporting, and governance structures. Drive continual service improvement through optimisation and automation. Commercial & Contract Management Own Managed ...

Position: ServiceNow Technical Architect - ITSM, ITOM and ITAM Employment Type: Contract Start: ASAP (March/April 2026) Duration: 6 Months Location: London, UK (Hybrid) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client … architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives. Key Responsibilities Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM . Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals. ...

workflow solutions that improve efficiency, automation, and user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer … code reviews, technical standards and knowledge sharing What We're Looking For Strong hands-on experience with the ServiceNow platform Good understanding of ITSM, HRSD, CSM or Employee Experience workflows Experience with JavaScript, HTML, CSS and ServiceNow development tools Integration experience with third-party systems Strong problem-solving and troubleshooting ...

Tune search/platform performance: workload rules, concurrency limits, Data Model Acceleration (DMA), summary indexing, and scheduling optimisation. Implement alerting, event enrichment, routing to ITSM/ChatOps, suppression windows, maintenance schedules, and runbook automation. Govern data ingest and security: allow/deny lists, PII handling, TLS/mTLS, token/… data quality SLAs. Integrate upstream sources/pipelines: OpenTelemetry (OTLP), Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka (with TLS), CMDB/ITSM enrichments, and AIOps/ML anomaly detection. Essential Skills & Experience Deep Splunk Enterprise expertise: SPL mastery, CIM alignment, KV stores/lookups/macros, saved searches ...