1 to 25 of 43 Remote ITSM Jobs in London

F&O (or AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder More ❯

F&O (or AX 2012) in a global environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder More ❯

towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service management or transformation programmes. Experience with XLAs, VLAs, DEM tools (e.g. Riverbed), and service improvement frameworks. Strong stakeholder management and governance experience. Familiarity with ITIL4, ServiceNow, and modern workplace technologies. More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

oversight for CyberArk implementation programmes. Support risk assessments, audits, and compliance initiatives. Develop APIs, scripts, and custom connectors to integrate CyberArk with systems such as LDAP, Active Directory, SIEM, ITSM, and IAM platforms. Engage with stakeholders to gather requirements, deliver integration strategies, and drive continuous service enhancements. Troubleshoot and resolve integration challenges in collaboration with internal teams and CyberArk support. More ❯

years' experience in an IT support role. Strong knowledge of Windows client/server environments, Microsoft 365, Intune, and Autopilot. Familiarity with networking concepts and troubleshooting. Experience with ITSM platforms such as Jira Service Management. Excellent problem-solving and analytical skills. Strong communication skills to explain technical concepts clearly to non-technical users. Please apply with your most recent updated More ❯

Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive More ❯

Their company pension scheme will help you plan for the future. What You’ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive More ❯

years’ experience in enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance More ❯

call Assisting with Windows and MAC hardware installations and configurations Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution Performing administrative tasks such as user account creation Attend team and customer incident meetings and conference calls Complete other service-related tasks as required by your manager Attend all More ❯

strategic mindset, and experience with cross-functional teams Highly organised with excellent communication and stakeholder management skills Proven ability to create clear and concise documentation Experience providing solutions for ITSM and ITOM offerings ServiceNow Certified System Administrator (CSA) ITIL V4 certification Nice to have skills ServiceNow Certified Implementation Specialist credentials Agile experience is highly favourable Financial Services experience/knowledge More ❯

using Microsoft stack of services <\/div> • Relevant experience of 3+ Years in a similar role (preference given to candidates with UK MSP experience) <\/div> • Working Experience with ITSM tools such as ConnectWise, BrightGauge, SmileBack, ITBoost, Service Now <\/div> <\/div> Qualifications:<\/b> <\/div> • A degree in an IT -related subject <\/div> • PRINCE2 Practitioner Certification More ❯

functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯

the resolution/escalation of issues. Work with internal/external stakeholders, External/Internal Audit, and Service Providers regarding specific audit actions related to Problem Management and other ITSM processes. Act as the primary interface for day-to-day liaison with Service Providers, ensuring problem classification, stakeholder notification, monitoring, and closure of problems are managed effectively. Lead Problem Management More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

and service optimization. Train and Cach teams on Nexthink investigations and visualizations. Nexthink Administration Configure and manage Nexthink components (Collector, Engine, Portal, Remote Actions, Campaigns). Integrate Nexthink with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Active Directory). Perform upgrades, patching, and health checks. Digital Experience Monitoring & Analytics Build dashboards and investigations for endpoint performance and user experience. More ❯

London, UK (Hybrid for 3days/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team click apply for full job details More ❯

ServiceNow platforms within an MSP or SaaS environment. Strong leadership capabilities with a track record of managing and motivating diverse teams. Deep understanding of ServiceNow enterprise modules such as ITSM Pro, ITOM, SecOps, CSM, HR, and Risk, including platform architecture. Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Proven ability to shape product More ❯

with platform strategy. Developing and maintaining integrations between ServiceNow and other core internal systems using APIs, IntegrationHub, or other tools. What we are looking for: Proven ServiceNow development experience (ITSM, CSM). Experience and knowledge of languages such as: HTML, CSS, JavaScript. Experience working in a Domain Separated Platform. Experience with Web Technologies and platform integration methods (Hub & Spoke methodology More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

London, UK (Hybrid for 3days/week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure and application environments. The ideal candidate … and application deployment. Integrate CMDB with DevOps pipelines to enable automated updates of configuration items. Build automated solutions for CI/CD, monitoring, and reporting. Integration & Collaboration Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs. Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform). Work closely with change … ServiceNow CMDB capabilities and DevOps automation trends. Recommend and implement best practices for CMDB and automation processes. Required Skills & Qualifications Technical Expertise Hands-on experience with ServiceNow CMDB and ITSM modules. Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef). Proficiency in scripting languages (Python, PowerShell, Shell). Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps). More ❯

year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA, Confluence, TestRail, HP ALM ). Familiarity More ❯

for the timely resolution of all Incidents and Requests working with local and global resolver groups as well as third parties. Perform onsite interventions in response to Service Desk ITSM ticket allocation. Carry out local fault investigations, repairs of faulty equipment and services including hardware replacements to the highest standards, working with the appropriate global resolver group where required. Carry More ❯