Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other … cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and More ❯
s and corresponding back-end orchestration components and the ability to make good design decisions. Knowledge of Linux-based scripting languages including Bash/Shell scripting and knowledge of Microsoft PowerShell. Knowledge and experience of full stack application servers and development with Email, Web, Database (see Preferred Qualifications below). Knowledge of ServiceNow orchestration, automation, integrations, workflows, backend database … simple to complex issues, and effectively communicate findings through detailed documentation and presentations. A strong familiarity with email messaging systems, services, and applications is preferred, particularly Postfix/Sendmail, Microsoft Exchange and Outlook. Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, to create insightful dashboards, reports, and presentations for data-driven storytelling. Knowledge … of Microsoft Power Platform. Knowledge of Microsoft 365 platform. Knowledge of Aisera an advantage. Familiarity with mobile platforms such as iOS and Android. Effective communication skills for interacting with clients through chat, email, and phone. Demonstrated ability to lead through influence in highly matrixed organizations. Experience with the Linux Operating System and a solid understanding of Linux system More ❯
and SaaS platforms. Essential Requirements: Degree or equivalent in a related discipline, such as Computer Science or IT. MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications. Microsoft 365 certifications, including PowerShell for mailbox permissions. Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams (including Teams/cloud telephony systems), Outlook, Word, Excel and …/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365. Good knowledge of Hyper-V and VMware ESX. Good Knowledge of backup … in supporting office applications, email systems, and business-specific software MS 365 and ideally Salesforce. System administration knowledge of managing user accounts, permissions, and policies in Windows Server or Microsoft 365 environments. 2nd Line experience in an IT support role, dealing with more complex technical issues and troubleshooting. Local candidates need only apply. Please note this position is only More ❯
Functions, OOB Connectors, Power Portals, Power Automate, Power Automate Desktop, Power BI Reporting Good Experience on using Standard Connectors and Premium Connectors Design cloud and hybrid systems that use Microsoft Azure including computing, network, storage, monitoring, and security. Good knowledge on governance, data platforms, disaster recovery, virtualization, identity management, and IT operations. Experience on hosting solutions such as private … or more architects addressing a common goal. Design and implement Office 365 and Azure AD Premium's advanced features, such as security, governance, and compliance Strong knowledge of the Microsoft Azure Platform's features and functionalities is required. These include security, firewalls, Redis cache, key vault, etc. Designing and implementing ADFS identity solutions for applications other than Microsoft Office 365 Creating Microsoft Azure solutions following project requirements and predefined criteria Driving cloud security, privacy, and compliance decisions through design and technical discussion concerns for size, performance, agility, and HA/DR Configure and manage customer Azure cloud environment for clients Ability to analyze systems and identify problems migrating to Azure cloud Implement CI/CD-based More ❯
focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation … highly influential role within our managed services department, delivering best in class service to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on … and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition More ❯
world-renowned international client base. Our focus is on the professional and financial services sector, including leading private equity, venture capital, and top UK law firms. We have four Microsoft Solution Partner designations, a Tier 1 Microsoft CSP relationship, and are ISO27001 & ISO9001 accredited. Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working … and respectful working environment, maintain excellent communication and outstanding customer service skills, both over the phone and in person. Qualification, experience, and skills At least one of the following Microsoft accreditations: MS-102, MD-102, MS-700, AZ-104, AZ-140 or AZ-700 Previous experience of delivering IT support to senior VIPs and administrators in person (working at … we offer in return Basic salary plus performance bonus 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) Incentives for achieving Microsoft accreditations Enhanced family-friendly benefit schemes including company sick pay Sponsored training and development and where applicable to the role, a technical exams incentive scheme Private medical insurance and More ❯
as Exabeam, QRadar, Splunk and Sentinel. Experience with Azure (security centre) and M365 cloud infrastructure and configuration and on-premises Active Directory Experience in Cloud email security gateway services, Microsoft Exchange Online, Mimecast and DMARC. Experience developing policies, procedures related to cryptography, key-vault certificate management and HSM. Azure and Thales. Familiarity with Hyper-V, VMware and Citrix. Practical More ❯
on managed service contracts Highlighting areas of service and technology for improvements Any other reasonable duties as required by the business Skills/Experience: Essential Active directory Systems & Tools: Microsoft Exchange, Windows Server (2019+), SharePoint (On-Premise), SQL Server, Microsoft Certificate Authority & Patch Management tools (e.g. ManageEngine Patch Manager) Infrastructure Management: Ideally VMWare Network & Security: LAN, WAN, VPN … DNS and network routing Ticketing system use Understanding of SLAs Desirable VMware Cloud Foundation VDI Environment Administration, Horizon preferred NSX Management Firewall administration, Fortinet preferred Linux OS preferably Ubuntu Microsoft Intune Microsoft EntraID Cloud Platforms: Microsoft Azure (Azure AD, IaaS, PaaS, Azure DevOps), Amazon AWS Understanding of Cyber Essentials + Qualities Team player who is driven and … loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme Role will be subject to an employment screening process and will require security clearance. Tagged as: hybrid, microsoft product support, system administrator More ❯
Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and … cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and … cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and More ❯
Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and … cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and … cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and More ❯
Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and … cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). • Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. • Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). • Conduct regular security risk assessments, penetration tests, and … cloud network and API security for robust protection across all assets • Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience • Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, • Microsoft AD (Entra), Server and SQL experience, • O365 administration and design • Global Software Patching and More ❯
virtualization function as well as other enabling areas as required. Optimization and performance of hardware infrastructure. Education Bachelor's Degree (or 7+ years' experience in a medium to large Microsoft shop) in Computer Science/Engineering or a related field. Professional Qualifications are preferred, including: Cloud administration ( Azure, AWS & GCP) Microsoft - Windows Server, SQL Server VEEAM Backup & Recovery … Zerto Connect to your skills and professional experience In-depth knowledge of Microsoft Windows Operating Systems, some experience with Linux is a plus. In-depth knowledge of cloud vendors and technology, specifically Microsoft Azure, AWS and GCP In-depth knowledge of replication technologies including both on and off premises, ideally Zerto and Microsoft ASR experience. General knowledge … of, VMware, Microsoft SQL Servers and Oracle Servers is a plus Experience working in an environment that has embraced a DevOps approach to service delivery is a plus Effective analytical, troubleshooting, and problem-solving skills. Self-motivated and self-starter, able to work independently with minimal direction. Detailed understanding and ability to operate within a process-driven organization. Sensitivity More ❯
When appropriate, participate in operational change management process When appropriate, ensure suitable contribution to major incident recovery processes Required Technical Knowledge and Level of Experience - Extensive technical experience with Microsoft Windows 10 and proven track of creating secure builds and related standards Extensive technical experience with desktop hardware and SCCM Extensive experience and detailed technical knowledge of MicrosoftMore ❯
SQL Server and be proficient in creating highly flexible Database Architecture. Proven track record of executing full life cycle data warehouse and business intelligence/analytics implementations. Proficient in Microsoft SQL Server Database Engine (database administration/maintenance), SQL Server Integration Services (SSIS), SQL Server Analysis Services (SSAS), SQL Server Data Tools (SSDT), SQL Server Reporting Services (SSRS), Azure More ❯
and implementation of modern, pragmatic infrastructure solutions aligned with a cloud-smart strategy and business goals. Provide hands-on technical expertise across hybrid environments, with a strong focus on Microsoft Azure, Microsoft 365, and on-premises infrastructure. Translate high-level architectural strategies into actionable engineering solutions and detailed project plans. Champion and implement AI-driven automation and intelligence … Essential Experience Significant hands-on experience delivering infrastructure and cloud solutions in highly regulated industries (e.g., financial services, government, healthcare). Deep technical expertise in hybrid cloud environments, especially Microsoft Azure (compute, networking, identity, storage). Strong working knowledge of Microsoft 365 platform services (Exchange Online, SharePoint, Teams, Power Platform, security/compliance). Solid background in Windows More ❯
role will be responsible for implementing and maintaining robust security solutions across our Azure cloud infrastructure. You'll play a key role in ensuring compliance, hardening environments, and leveraging Microsoft's security tools to protect our systems and data. Key Responsibilities Security Architecture & Implementation Implement and maintain secure Azure architectures in line with best practices Develop and support cloud … security policies and technical standards Conduct security assessments, risk analysis, and contribute to security roadmaps Collaborate with teams to integrate security into CI/CD and cloud-native applications Microsoft Security Stack Configure and manage Microsoft Defender for Cloud, Defender for Endpoint, and Sentinel Deploy Microsoft Purview for compliance and information protection Manage Microsoft 365 Defender … Collaborate with our SOC and managed Sentinel provider on incident handling Compliance & Governance Help ensure compliance with ISO 27001, SOC 2, GDPR, and NIS2 Support configuration and monitoring in Microsoft Compliance Manager Maintain security documentation and assist in audit preparation Configure insider risk management, audit, and eDiscovery capabilities Track Secure Score and recommend improvements Incident Response & Monitoring Configure monitoring More ❯
and efficiency. Ready to take your WinOps expertise to the next level? Apply now and be part of a team driving cloud innovation! Key Responsibilities: Support, manage, and evolve Microsoft and Citrix environments Drive infrastructure-as-code practices and automation efforts (primarily with PowerShell and Terraform) Deploy and maintain Windows infrastructure and Azure cloud resources Lead and deliver complex … systems integration projects from planning to execution Collaborate with global teams and act as a subject matter expert on Microsoft technologies, Citrix platforms, and WinOps practices Own and continuously improve core user-facing technologies and operational tooling Produce concise and effective technical documentation Implement security and resilience best practices across infrastructure design Skills & Requirements: Strong enterprise automation experience, ideally … using PowerShell In-depth experience with core Microsoft technologies (Windows Server, Active Directory, Group Policy, etc.) Hands-on knowledge of Microsoft Office 365, Azure, and on-prem Windows Administration SME-level skills in Citrix DaaS, FAS, StoreFront, ADC, and VDI concepts Solid background in designing, deploying, and managing Azure environments, with continuous improvement practices Experience deploying infrastructure using More ❯
management and troubleshooting Experience with RDS, AVD, and Citrix environments Implementing and troubleshooting Single Sign-On Active Directory installation, migration, and administration Managing Office 365 environments and hybrid configurations Microsoft Server environment expertise Microsoft Azure platform knowledge Troubleshooting Windows 10/11 workstations, including imaging and GPOs Network troubleshooting skills, including VPNs, VLANs, managed switches, and firewalls Liaising … WAN issues Deploying DHCP servers across multiple sites Server installation and configuration Working with hardware and software manufacturers support teams Experience with Hyper-V, Citrix, VMWare clustering Familiarity with Microsoft Intune and backup technologies like Veeam, Datto, Azure Backup Use of RMM systems Work Experience Requirements: Substantial experience with Managed Service Providers Minimum of 3 years in a 3rd … Ability to meet SLAs, project plans, and KPIs Excellent communication skills, personable and articulate Ability to explain technical concepts simply Multi-tasking and time management under pressure Proficiency in Microsoft Office, especially Excel and PowerPoint About Smartdesc Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations More ❯
issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head … rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive … expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive More ❯
over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. Company Description Version 1 has … over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation … Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do More ❯
to fault find and solve problems under pressure. We welcome applications from candidates with some, but not all, of the following experience and attributes: VMWare vSphere and/or Microsoft Hyper-V with SCVMM in clustered environments Storage Platforms (Nimble, NetApp, IBM, etc.) Physical Server Equipment (HPE, Dell, IBM) Configuration and troubleshooting of Azure AD including Conditional Access, MFA … Native Office 365 environments Administration and Migration of Active Directory and MS Exchange to Office 365 Understanding mail flow best practices and configurations Mimecast or similar Email Security and Microsoft Defender for 365 configuration and administration DNS management and troubleshooting PowerShell scripting Windows Server 2012 R2, 2016, 2019, Microsoft Azure, and Group Policy RDS including RemoteApp/Remote … Configuring and troubleshooting Firewalls, routers, and switches Veeam Backup & Replication for Backup and Disaster Recovery About Smartdesc Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations, including charities, social enterprises, and the public sector in the UK. We collaborate with well-known clients like Mind, YMCA, and More ❯
Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and … IT environment to a fully cloud-based infrastructure, ensuring a secure, scalable, and efficient migration and removal of technical debt. Manage, enhance, and optimise the organisation's use of Microsoft 365 and Azure cloud platforms, enabling the migration legacy solutions to native cloud services, ensuring high availability and performance. Oversee cloud-based SaaS, PaaS, and IaaS solutions, ensuring seamless … cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and More ❯
Develop and maintain technical documentation, support procedures, and knowledge base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365). Contribute to service improvement initiatives, including root cause analysis and automation opportunities. Participate in on-call rotations or after-hours incidents during peak retail periods. Work within … potential travel involved). The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging and deployment knowledge. Understanding of servers. Cisco Meraki MDM and SDWAN knowledge. Understanding … training, and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for optimization. Technical Skills: Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, and security configurations. Familiarity with macOS, iOS, iPadOS. Jamf Pro or Kandji experience. Basic SQL proficiency. More ❯
solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN More ❯
skills. Experience with business intelligence and reporting tools like Tableau, PowerBI or similar. Experience with version control systems (e.g. Git) Ability to work in an Agile environment Experience with Microsoft SQL. Experience with ETL Tools and Data Migration. Experience with Data Analysis, Data mapping and UML. Experience with programming languages (Python, Ruby, C++, PHP, etc). The ability to … multiple platforms with confidence. A systematic and analytical approach to problem solving with the ability to communicate technical information to both technical and non-technical audiences. Excellent skills with Microsoft Excel. Essential Self-motivated, with high energy and enthusiasm. Strict attention to detail. Highly intuitive and tech savvy. Ability to work in a varied and demanding role with appropriate More ❯
