Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure AD and other … cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and More ❯
Functions, OOB Connectors, Power Portals, Power Automate, Power Automate Desktop, Power BI Reporting Good Experience on using Standard Connectors and Premium Connectors Design cloud and hybrid systems that use Microsoft Azure including computing, network, storage, monitoring, and security. Good knowledge on governance, data platforms, disaster recovery, virtualization, identity management, and IT operations. Experience on hosting solutions such as private … or more architects addressing a common goal. Design and implement Office 365 and Azure AD Premium's advanced features, such as security, governance, and compliance Strong knowledge of the Microsoft Azure Platform's features and functionalities is required. These include security, firewalls, Redis cache, key vault, etc. Designing and implementing ADFS identity solutions for applications other than Microsoft Office 365 Creating Microsoft Azure solutions following project requirements and predefined criteria Driving cloud security, privacy, and compliance decisions through design and technical discussion concerns for size, performance, agility, and HA/DR Configure and manage customer Azure cloud environment for clients Ability to analyze systems and identify problems migrating to Azure cloud Implement CI/CD-based More ❯
london, south east england, united kingdom Hybrid / WFH Options
Fox Point Recruitment LLC
Functions, OOB Connectors, Power Portals, Power Automate, Power Automate Desktop, Power BI Reporting Good Experience on using Standard Connectors and Premium Connectors Design cloud and hybrid systems that use Microsoft Azure including computing, network, storage, monitoring, and security. Good knowledge on governance, data platforms, disaster recovery, virtualization, identity management, and IT operations. Experience on hosting solutions such as private … or more architects addressing a common goal. Design and implement Office 365 and Azure AD Premium's advanced features, such as security, governance, and compliance Strong knowledge of the Microsoft Azure Platform's features and functionalities is required. These include security, firewalls, Redis cache, key vault, etc. Designing and implementing ADFS identity solutions for applications other than Microsoft Office 365 Creating Microsoft Azure solutions following project requirements and predefined criteria Driving cloud security, privacy, and compliance decisions through design and technical discussion concerns for size, performance, agility, and HA/DR Configure and manage customer Azure cloud environment for clients Ability to analyze systems and identify problems migrating to Azure cloud Implement CI/CD-based More ❯
focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation … highly influential role within our managed services department, delivering best in class service to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on … and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition More ❯
world-renowned international client base. Our focus is on the professional and financial services sector, including leading private equity, venture capital, and top UK law firms. We have four Microsoft Solution Partner designations, a Tier 1 Microsoft CSP relationship, and are ISO27001 & ISO9001 accredited. Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working … and respectful working environment, maintain excellent communication and outstanding customer service skills, both over the phone and in person. Qualification, experience, and skills At least one of the following Microsoft accreditations: MS-102, MD-102, MS-700, AZ-104, AZ-140 or AZ-700 Previous experience of delivering IT support to senior VIPs and administrators in person (working at … we offer in return Basic salary plus performance bonus 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday) Incentives for achieving Microsoft accreditations Enhanced family-friendly benefit schemes including company sick pay Sponsored training and development and where applicable to the role, a technical exams incentive scheme Private medical insurance and More ❯
on managed service contracts Highlighting areas of service and technology for improvements Any other reasonable duties as required by the business Skills/Experience: Essential Active directory Systems & Tools: Microsoft Exchange, Windows Server (2019+), SharePoint (On-Premise), SQL Server, Microsoft Certificate Authority & Patch Management tools (e.g. ManageEngine Patch Manager) Infrastructure Management: Ideally VMWare Network & Security: LAN, WAN, VPN … DNS and network routing Ticketing system use Understanding of SLAs Desirable VMware Cloud Foundation VDI Environment Administration, Horizon preferred NSX Management Firewall administration, Fortinet preferred Linux OS preferably Ubuntu Microsoft Intune Microsoft EntraID Cloud Platforms: Microsoft Azure (Azure AD, IaaS, PaaS, Azure DevOps), Amazon AWS Understanding of Cyber Essentials + Qualities Team player who is driven and … loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme Role will be subject to an employment screening process and will require security clearance. Tagged as: hybrid, microsoft product support, system administrator More ❯
virtualization function as well as other enabling areas as required. Optimization and performance of hardware infrastructure. Education Bachelor's Degree (or 7+ years' experience in a medium to large Microsoft shop) in Computer Science/Engineering or a related field. Professional Qualifications are preferred, including: Cloud administration ( Azure, AWS & GCP) Microsoft - Windows Server, SQL Server VEEAM Backup & Recovery … Zerto Connect to your skills and professional experience In-depth knowledge of Microsoft Windows Operating Systems, some experience with Linux is a plus. In-depth knowledge of cloud vendors and technology, specifically Microsoft Azure, AWS and GCP In-depth knowledge of replication technologies including both on and off premises, ideally Zerto and Microsoft ASR experience. General knowledge … of, VMware, Microsoft SQL Servers and Oracle Servers is a plus Experience working in an environment that has embraced a DevOps approach to service delivery is a plus Effective analytical, troubleshooting, and problem-solving skills. Self-motivated and self-starter, able to work independently with minimal direction. Detailed understanding and ability to operate within a process-driven organization. Sensitivity More ❯
City of London, London, United Kingdom Hybrid / WFH Options
I3 Resourcing Limited
with 2-4 years of experience in desktop support or help desk roles. The successful candidate will provide technical assistance across various platforms, assist with account administration, and support Microsoft 365 and Office technology environments. This position will primarily support staff located in the UK and globally. This is a hybrid role expected to be in the office … troubleshoot and resolve user issues Perform service desk operations using a ticketing system Provide support for printing and scanning devices User Account Management Manage user and group accounts in Microsoft Entra and Active Directory Reset passwords, manage MFA, and apply conditional access policies Provision and manage user access with a basic understanding of SSO Microsoft 365 Administration Handle … user account management and license assignments Troubleshoot Exchange Online email issues, including mailbox access and distribution list management Create and support SharePoint sites Perform basic administrative tasks for Microsoft Teams Phone QUALIFICATIONS 2 - 4 years of experience in IT support or related roles Proficiency in Microsoft 365 user and license management Hands-on experience with Microsoft Entra More ❯
role will be responsible for implementing and maintaining robust security solutions across our Azure cloud infrastructure. You'll play a key role in ensuring compliance, hardening environments, and leveraging Microsoft's security tools to protect our systems and data. Key Responsibilities Security Architecture & Implementation Implement and maintain secure Azure architectures in line with best practices Develop and support cloud … security policies and technical standards Conduct security assessments, risk analysis, and contribute to security roadmaps Collaborate with teams to integrate security into CI/CD and cloud-native applications Microsoft Security Stack Configure and manage Microsoft Defender for Cloud, Defender for Endpoint, and Sentinel Deploy Microsoft Purview for compliance and information protection Manage Microsoft 365 Defender … Collaborate with our SOC and managed Sentinel provider on incident handling Compliance & Governance Help ensure compliance with ISO 27001, SOC 2, GDPR, and NIS2 Support configuration and monitoring in Microsoft Compliance Manager Maintain security documentation and assist in audit preparation Configure insider risk management, audit, and eDiscovery capabilities Track Secure Score and recommend improvements Incident Response & Monitoring Configure monitoring More ❯
and efficiency. Ready to take your WinOps expertise to the next level? Apply now and be part of a team driving cloud innovation! Key Responsibilities: Support, manage, and evolve Microsoft and Citrix environments Drive infrastructure-as-code practices and automation efforts (primarily with PowerShell and Terraform) Deploy and maintain Windows infrastructure and Azure cloud resources Lead and deliver complex … systems integration projects from planning to execution Collaborate with global teams and act as a subject matter expert on Microsoft technologies, Citrix platforms, and WinOps practices Own and continuously improve core user-facing technologies and operational tooling Produce concise and effective technical documentation Implement security and resilience best practices across infrastructure design Skills & Requirements: Strong enterprise automation experience, ideally … using PowerShell In-depth experience with core Microsoft technologies (Windows Server, Active Directory, Group Policy, etc.) Hands-on knowledge of Microsoft Office 365, Azure, and on-prem Windows Administration SME-level skills in Citrix DaaS, FAS, StoreFront, ADC, and VDI concepts Solid background in designing, deploying, and managing Azure environments, with continuous improvement practices Experience deploying infrastructure using More ❯
management and troubleshooting Experience with RDS, AVD, and Citrix environments Implementing and troubleshooting Single Sign-On Active Directory installation, migration, and administration Managing Office 365 environments and hybrid configurations Microsoft Server environment expertise Microsoft Azure platform knowledge Troubleshooting Windows 10/11 workstations, including imaging and GPOs Network troubleshooting skills, including VPNs, VLANs, managed switches, and firewalls Liaising … WAN issues Deploying DHCP servers across multiple sites Server installation and configuration Working with hardware and software manufacturers support teams Experience with Hyper-V, Citrix, VMWare clustering Familiarity with Microsoft Intune and backup technologies like Veeam, Datto, Azure Backup Use of RMM systems Work Experience Requirements: Substantial experience with Managed Service Providers Minimum of 3 years in a 3rd … Ability to meet SLAs, project plans, and KPIs Excellent communication skills, personable and articulate Ability to explain technical concepts simply Multi-tasking and time management under pressure Proficiency in Microsoft Office, especially Excel and PowerPoint About Smartdesc Smartdesc, part of the Academia Group, is an IT Service Provider and Microsoft Gold Partner focusing on not-for-profit organisations More ❯
over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. Company Description Version 1 has … over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation … Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do More ❯
london, south east england, united kingdom Hybrid / WFH Options
Version 1
over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. Company Description Version 1 has … over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We’ve been awarded: Innovation … Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do More ❯
Develop and maintain technical documentation, support procedures, and knowledge base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365). Contribute to service improvement initiatives, including root cause analysis and automation opportunities. Participate in on-call rotations or after-hours incidents during peak retail periods. Work within … potential travel involved). The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging and deployment knowledge. Understanding of servers. Cisco Meraki MDM and SDWAN knowledge. Understanding … training, and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for optimization. Technical Skills: Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, and security configurations. Familiarity with macOS, iOS, iPadOS. Jamf Pro or Kandji experience. Basic SQL proficiency. More ❯
to applications and services through to resolution. Building and maintaining strong relationships with internal and external stakeholders. The Successful Applicant Background & Skills 5+ years of hands-on experience with Microsoft Dynamics 365, specializing in developing Power Pages, Power Apps, and Dataverse-based solutions, with a strong understanding of Dataverse application and data structures. Confident in creating and managing solution … support seamless integration. Understanding of Azure security principles and best practices to ensure compliance and data protection. Strong attention to detail and a customer-focused approach to solution delivery. Microsoft certifications related to Dynamics 365, Power Platform, or Azure are highly valued. Experience with Azure Data Factory and MS Fabric is an advantage. Competencies & Aptitude Fast learner with the More ❯
our colleagues have come to know and love. Key responsibilities will include: Overseeing on-premise and cloud technologies, including file system and permissions management, device and software management via Microsoft Intune, as well as identity and access management across platforms like Microsoft 365 Setting up and issuing hardware such as laptops and peripherals, overseeing equipment lifecycles (e.g., retirement … requirements for the role are: Either 1 year of experience in an IT-related role, a relevant Bachelor's degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL) Experience with Windows operating systems and Microsoft Office applications Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration … awareness to reflect on your own work and performance An interest in, and aptitude for, mastering unfamiliar systems and company processes Desired requirements for the role are: Experience with Microsoft 365, Azure Active Directory, Exchange Online, Admin Center, Endpoint Manager, Intune, and Defender for Endpoint Experience with cloud storage solutions Experience administering IT hardware, including procurement, configuration, returns, disposal More ❯
Dynamics 365 BC/NAV Consultant Up to 75K + Benefits Hybrid (North + Midlands) Cloud Decisions have partnered with a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years of Microsoft Expertise. Their exciting and fast-moving environment fosters growth for all team members allowing their team to continually learn … required to travel to the office once per month for team meetings and top-up training. Applicants must have an excellent track record of implementing business application solutions, preferably Microsoft Dynamics NAV or a comparable ERP/accounting solution. You should have extensive knowledge of business processes including complex industries such as Manufacturing and Distribution. What the role involves … agreeing a plan with the client, guiding them through this and ensuring all aspects of their business processes are covered User Training Working consistently to high standards using the Microsoft SureStep methodology Keeping project documentation up to date including Issues List Project Plan and other SureStep documents What you will need to bring to the role: Excellent communication skills More ❯
London, Sheldon Square, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
and procedures. Collaborate with stakeholders and contribute to infrastructure and security maintenance. Occasionally travel to head office for team meetings and collaboration. Skills You will bring Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11. Experience in Power Apps a plus Familiarity with Jamf Pro and Apple macOS/iOS support. Knowledge of … . Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 – Microsoft 365 Mobility and Security AZ-900 – Microsoft Azure Fundamentals More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Amtis professional Ltd
and procedures. Collaborate with stakeholders and contribute to infrastructure and security maintenance. Occasionally travel to head office for team meetings and collaboration. Skills You will bring Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11. Experience in Power Apps a plus Familiarity with Jamf Pro and Apple macOS/iOS support. Knowledge of … . Excellent communication skills and a customer-first mindset. Previous IT Service Desk experience and a passion for solving problems. Beneficial Certifications ITIL certification (or working knowledge) MS-101 – Microsoft 365 Mobility and Security AZ-900 – Microsoft Azure Fundamentals More ❯
Head of Operations on the development and implementation of new initiatives, leveraging technical insights and expertise to drive innovation and continuous improvement across the organisation Technical Experience Required Experience Microsoft Endpoint Manager/Microsoft Intune Experience with Azure, (Azure Active Directory/Entra ID, Azure Vms etc) Deployment of Microsoft 365 products, including SharePoint/OneDrive and More ❯
Central London, London, England, United Kingdom Hybrid / WFH Options
The MDU
role suits a fast-learning, highly personable analyst with a strong focus on agile software delivery, stakeholder engagement, wireframing capabilities, and experience defining and shaping system capabilities – particularly across Microsoft Dynamics 365 and Power Apps. Key Responsibilities Software & Capability Delivery • Collaborate with stakeholders to gather and refine business requirements for new and enhanced software solutions and digital capabilities• Capture … capabilities• Working proficiency in Azure DevOps; Jira familiarity is a plus• Skilled in process and system modelling (UML, BPMN)• Ability to work independently and manage multiple priorities• Experience with Microsoft Dynamics 365 and Power Apps is highly desirable Preferred Skills & Qualifications • Familiarity with Agile and traditional delivery methodologies• Understanding of user experience (UX) principles and best practices• Certification in More ❯
field. Strong understanding of IT control frameworks Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Proficiency in audit software and Microsoft Office Suite. Operational Audit Experience: Proven experience in conducting operational audits to assess the efficiency and effectiveness of business processes. Technical Skills (some of these include): Operating Systems: Proficiency More ❯
this role and help us achieve our goals. Required Skills & Experience: 5 plus years Azure & Data Engineering Expertise: Proven experience in designing and managing large-scale data solutions on Microsoft Azure. Unity Catalog Mastery: In-depth knowledge of setting up, configuring, and utilizing Unity Catalog for robust data governance, access control, and metadata management in a Databricks environment. Databricks More ❯
london, south east england, united kingdom Hybrid / WFH Options
Axis Capital
this role and help us achieve our goals. Required Skills & Experience: 5 plus years Azure & Data Engineering Expertise: Proven experience in designing and managing large-scale data solutions on Microsoft Azure. Unity Catalog Mastery: In-depth knowledge of setting up, configuring, and utilizing Unity Catalog for robust data governance, access control, and metadata management in a Databricks environment. Databricks More ❯
MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac … support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support Essential Certification (Any one) MS-900 Microsoft 365 Fundamentals Certification AZ-900 Microsoft Azure Fundamentals Certification SC-900 Microsoft Security Fundamentals Certification Personal Skills Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills More ❯