2 of 2 NOC Engineer Jobs in London

Network Support (NOC) Engineers wanted by established Global IT Managed Service Provider. This role involves a combination of Night and Day shift (4 on/4 off) Responsibilities Monitor a variety of devices, services and applications including Servers, Routers and Switches. Provide timely response to incidents, outages and performance … appropriate technical teams Document all actions in accordance with standard company policies and procedures. Required Skills and Experience: Proven experience as a 2nd Line NOC Engineer or in a similar role. Knowledge of network and server infrastructure, including LAN/WAN, Routers, Switches, Firewalls, and VPN. Proficiency More ❯

driven by our people, and continually strive to be the best company to work for. We are looking for a 3rd Line Support Engineer to join our growing team and provide fantastic service to our partners. What you will be responsible for: Monitoring and repairing network incidents and … providing higher level support for the 2nd line engineer desk and other network services to Virtual1 Partners as required. Managing case queues within the SalesForce system for faults and change requests. Engaging with Partners when logging, progressing, or updating cases as appropriate via telephone, email, and SalesForce. Refer … carriers and suppliers and chase effectively to ensure a satisfactory outcome in the shortest timescale possible. Additional Responsibilities As the 3rd Line Support Engineer, you will need to work with carrier partners and suppliers to define efficient methods for identifying and resolving incidents over the services Virtual1 takes More ❯