5 of 5 Remote/Hybrid Remedy Jobs in London

products (SaaS, PaaS, and/or IaaS). Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.) Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools. Experience implementing or administering AI agents, LLM integrations ...

customer needs, operational priorities and business objectives.A passion for continuous improvement and creating an inclusive, high-performing team culture.Experience using ServiceNow and fixed-line Remedy tools.Understanding of ITIL methodologies and operational best practices.Adaptable, resilient and comfortable working within a 24/7 shift-based operational environment.Committed to delivering ...

Strong organisational skills and attention to detail Good Microsoft Excel skills, including VLOOKUP and data reconciliation Experience with ITSM tools such as ServiceNow or Remedy Good knowledge of IT hardware and desktop technology Strong communication and customer service skills Ability to manage multiple priorities and work to SLAs Understanding ...

solutions. (Desirable) Knowledge Demonstrable knowledge of working within an operational environment. (Essential) Knowledge of IT Service Management (ITSM) and Incident Management tools, such as Remedy or ServiceNow. (Desirable) Knowledge of IT Incident, Major Incident or Service Management processes. (Desirable) ITIL Foundation Certificate in IT Service Management. (Desirable) Experience Experience ...

proposed solutions. Problem management : Initiate and monitor actions to investigate patterns and trends to resolve problems. Effectively consult specialists where required. Determine the appropriate remedy and assist with its implementation. Determine preventative measures. Technical Specialism : Use management system software and tools. Use logical schemata to investigate problems, collect performance ...