role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMCRemedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯
Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of ServiceManagement best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hays
Join a leading technology-communications company as a Programme Manager for a major ITSM transformation initiative! Be at the forefront of digital operations by leading the implementation of a UK-sovereign instance of ServiceNow. This high-impact role is central to transforming service delivery across our client’s business, driving automation, standardisation, and operational excellence. Contract Details Contract Length … to extend) Location: London/Newbury (hybrid – twice per week on-site) Daily Rate: £700 per day (inside IR35) Key Responsibilities Lead the end-to-end delivery of the ITSM transformation programme, including MVP and phased rollouts. Oversee the implementation of ServiceNow, focusing on out-of-the-box capabilities. Drive business transformation across multiple functions with new digital workflows … from legacy platforms (e.g., Remedy). Lead a cross-functional team covering Product, IT, Data, Migrations, Readiness, Comms, and Training. Key Requirements Proven experience delivering large-scale ITSM transformation programmes in enterprise environments. Strong ServiceNow implementation background, ideally including migration from Remedy. Deep understanding of ITIL processes and their application in digital platforms. Skilled in stakeholder engagement More ❯
Join a leading technology-communications company as a Programme Manager for a major ITSM transformation initiative! Be at the forefront of digital operations by leading the implementation of a UK-sovereign instance of ServiceNow. This high-impact role is central to transforming service delivery across our client’s business, driving automation, standardisation, and operational excellence. Contract Details Contract Length … to extend) Location: London/Newbury (hybrid – twice per week on-site) Daily Rate: £700 per day (inside IR35) Key Responsibilities Lead the end-to-end delivery of the ITSM transformation programme, including MVP and phased rollouts. Oversee the implementation of ServiceNow, focusing on out-of-the-box capabilities. Drive business transformation across multiple functions with new digital workflows … from legacy platforms (e.g., Remedy). Lead a cross-functional team covering Product, IT, Data, Migrations, Readiness, Comms, and Training. Key Requirements Proven experience delivering large-scale ITSM transformation programmes in enterprise environments. Strong ServiceNow implementation background, ideally including migration from Remedy. Deep understanding of ITIL processes and their application in digital platforms. Skilled in stakeholder engagement More ❯
