1 to 1 of 1 Resource Manager Jobs in London

We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally. The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planning & team management). Key Responsibilities: Responsible for building & maintaining accurate call forecasting for all Global markets, and developing the resource plan by market and contact channel. Monitoring and updating all KPIs and SLAs are met across all our channels, Phone more »