Senior IT Service Desk Technician
London, South East, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
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Senior IT Service Desk Analyst Ready to Step Up? Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery. This isn’t just another service desk job: You’ll be the go-to escalation point … and ensure seamless handovers from project initiatives. You’ll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support – a true senior point of contact. What we’re looking for: 4+ years’ Service Desk experience (legal sector or professional services is essential) Strong technical skills across the Microsoft stack. ITIL Foundation … technical know-how. Why join? You’ll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine. More ❯
Employment Type: Full-Time
Salary: £40,000 - £46,500 per annum
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