London, South East, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
testing strategies, and technical direction, including Generative AI solutions involving RAG and prompt engineering. Maintaining documentation and Agile project processes. Assisting with new feature development in sentimentanalysis, data ingestion, and synthetic audience creation. As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Kingfisher Consultancy
clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proof of concepts etc. Create proposal including ROI analysis etc. Technical Expertise: Translate business requirements into technical specifications. Design scalable technical architectures for Contact Centre and AI based customer service. Maintain knowledge of contact centre and AI trends … Experience Bachelors or Masters degree in Computer Science, or a related field. Strong knowledge of AI and machine learning technologies related to customer experience (chatbots, NLP, sentimentanalysis, etc.) Experience with Contact Centre/CX platforms and their integration with AI. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and data management systems (CRM, ERP) Min More ❯
