2 of 2 Remote Service Delivery Director Jobs in London

employees. Based in the UK, they have operations in 100+ countries, and are continuing to drive innovation and grow. The Role: We are seeking a hands-on IT Service Delivery Director to lead a dynamic and growing team. In this role, you will oversee service desk operations, ensure exceptional end-user experiences, and drive improvements across … a varied role where you will get the opportunity to be a part of the continued success of this company and take ownership of the support function. Key Responsibilities: Service Desk Leadership: Manage a team of permanent staff, contractors, and third-party vendors to deliver outstanding IT support services. End-User Ambassador: Ensure consistent, high-quality service delivery … a growing team of 8 direct reports, overseeing their development through mentoring, training and reviews. Strategic Innovation: Responsible for driving change initiatives, suggesting new ideas, and leading implementation of service delivery strategies. Stakeholder Engagement: Regularly liaise with senior stakeholders to communicate progress, challenges, and opportunities for continuous improvement. Cost Efficiency: Manage the service delivery budget, maintaining More ❯

Director, Customer Success Services (CSS) Tech Delivery, Cloud Data Management UK Pay Competitive Location London/England Employment type Other Job Description Req#: 298678 CSS Advanced Service Engineering (ASE) organization is a global, highly skilled, innovative, open-minded and diverse team of technical engineers and trusted advisors. Our Technical Leaders and ASEs establish long-term trusted relationships … paradigm of infrastructure. ADB (Autonomous Database) adoption. Required skills and knowledge IT organization background, minimum 15 years. Proven experience of working within a strategic resourcing and development environment where service added value is the key. At least 5 years of experience leading technical teams providing Premium IT Services. Excellent influencing skills at a senior level. Sufficient seniority to command … business in UKI and help developing it strategically and aligned with CSS and Oracle main objectives. Construct a profitable, renewable and referenceable CSS business. Be responsible for the successful delivery of CSS contracts in UKI. Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery More ❯