1 to 25 of 34 Remote/Hybrid Service Design Jobs in London

hackajob is partnering directly with Made Tech to hire for this role. Description Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services. We are looking for an expert who can operate strategically and tactically across the full … service lifecycle, from initial policy intent to digital delivery and organisational change. Success in this role means using a systemic, Service Design approach to deliver positive, measurable outcomes for citizens and the public sector. Made Tech wants to positively impact the country's future by using technology ...

Join our team as an IT Service Design & Introduction Manager Location: London, Hybrid, 3 days onsite Contract: 6 months Daily Rate: £379 - £622 depending on experience Department: IT Service Delivery (ITSD) Shape the Future of IT Service Delivery We are looking for an experienced IT Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation. What You Will Be Doing Lead end-to-end service design and operating models. * Own Service Design Packages and operational readiness activities. * Define support structures, ownership models ...

Service Design Workstream Lead Rate: Up to c£600 (inside IR35/via umbrella) Location: London (Hybrid) 1/2x per week onsite Duration: 6 month initial contract Clearance: Active SC clearance is essential Sanderson are supporting a major transformation programme seeking an experienced Service Design Workstream Lead to take ownership of a critical workstream. This role requires a blend of deep Service Design expertise and strong leadership capability. You'll lead a team responsible for understanding current services and processes, designing future operating models and driving successful transformation delivery. Key Responsibilities Lead ...

Title: Service Architect Location: London (Hybrid - 2 days/week) Contract Rate: £650/day (Umbrella) Clearance: Active SC Clearance Required Overview An experienced Service Architect is required to lead the design, implementation, and BAU transition of an end-to-end service wrap for Low Earth … Orbit (LEO) satellite connectivity. This role will focus on transitioning fragmented deployments into a scalable, centrally governed operating model. Key Responsibilities Service Architecture: Design end-to-end service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL ...

SENIOR SERVICE DESIGNER – LEADING HEALTH TECH & DIGITAL TRANSFORMATION BUSINESS An exciting opportunity to join a fast-growing organisation at the forefront of healthcare technology and service transformation. Working across complex patient pathways and large-scale operational challenges, you’ll lead end-to-end service design initiatives … that improve experiences for patients, clinicians and healthcare teams alike. This role combines strategic consultancy, hands-on design practice and close collaboration with healthcare providers, making it ideal for someone who thrives in complex environments and is passionate about shaping the future of healthcare services through technology and human ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property … suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with ...

Service Designer £420 per day | Inside IR35 | 12-Month Contract We are seeking an experienced Service Designer to join a major public sector digital transformation programme focused on the design and delivery of a high-profile mobile application . Working within a multidisciplinary agile team, you will … help design end-to-end services that meet user needs while aligning with GOV.UK Service Standards and Government Digital Service (GDS) best practice. Role Details Role: Service Designer Rate: £420 per day Contract Length: 12 months IR35 Status: Inside IR35 Sector: Public Sector Project: Mobile Application ...

Lead Business Architect/Business Design Partner Circa £75,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future of business transformation. We're looking for an experienced Business Architect to join a major transformation function as a Business Architect Design Partner, playing a key role … shaping enterprise-wide change before delivery begins. This is a strategic role for someone who has extensive experience designing Target Operating Models (TOMs), Service Design and Business Architecture within large, complex organisations. You'll work alongside Directors and Executive Sponsors to define business problems, shape future ways ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

Service Designer Full Time, Permanent 📍 Hybrid (London/remote with occasional site visits) 💼 Amber Labs 🛡️ Public Sector Programme About Amber Labs Amber Labs is a fast-growing UK technology consultancy delivering digital transformation across enterprise, government and regulated sectors. We specialise in cloud, data, software engineering, user-centred design … ways of working. We're currently supporting the delivery of critical digital services within a major UK government programme and are looking for experienced Service Designers to join our growing User Centred Design teams. Role Overview We are seeking a Service Designer with active SC Clearance ...

clients and shape the direction of projects. Whether youre supporting discovery work or validating new concepts, youll help ensure the services and products we design are grounded in evidence and insight while also being adaptable enough to contribute to generalist UX and design tasks when needed. … strong global group, we help national and international clients use data and insight to transform how they work. Our Experience Design team sits within the wider Experience & Transformation practice. We bring together researchers, strategists, designers, and technologists to solve some of the most interesting problems out there from evolving ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

hire for this role. Description Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers … support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. They collaborate with these teams ...

with stakeholders at all levels, designing robust research approaches, analysing findings, and communicating insights that influence decision-making. You'll advocate for user-centred design and help clients embed research-led approaches within their organisations. Experience working within Government Digital Service (GDS) environments and public sector programmes … highly desirable. Key Responsibilities User Research Plan, design, and conduct user research using a range of qualitative and quantitative methods. Select appropriate research methodologies based on project objectives and user needs. Conduct user interviews, contextual enquiries, surveys, diary studies, workshops, and usability testing. Identify user needs, behaviours, motivations ...

looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/service design/client journeys) along with experience within Trade Finance. Key Skills & Experience: Strong domain experience in Trade Finance Solid understanding … trade workflows and client journeys Proven experience in customer journey mapping/service design Ability to translate client needs into product and technical solutions Strong stakeholder engagement and communication skills Familiarity with cloud, data, and modern architecture patterns Experience working in Agile/hybrid delivery models Understanding ...

streamline core business services through the implementation of new technology, standardised processes and a data-driven operating model. We are seeking an experienced Service Transition Support, to play a key role in ensuring new services, processes and capabilities are successfully transitioned from programme delivery into sustainable business-as-usual … working from home), the role has a daily rate up to £600 per day via an Umbrella company (inside IR35). The Role As Service Transition Lead, you will provide leadership and expertise across service transition activities. You will work closely with programme leads, service owners, SMEs ...

Service Designer 3 Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply … interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX/UI), Business Analysts and Technical ...

stakeholders to shape strategy, define roadmaps, and contribute to the execution of large-scale transformation programs. The DTP engages directly with clients to help design and implement tailored digital solutions aligned with business objectives. This role requires a balance of business and technical acumen, strong communication skills … expertise in digital transformation. RESPONSIBILITIES Support Digital Strategy Development Assist in developing and implementing digital transformation strategies aligned to client goals Contribute to solution design under guidance of senior leadership Align digital initiatives with business objectives such as growth, efficiency, and customer experience Identify customer pain points and translate ...

events Amazon S3 File ingestion and event-based architectures Triggering Lambda functions from file arrival events Routing transformation and storage of output files API Service Development Designing and building RESTful APIs and service endpoints Developing integrations to retrieve and update data across platforms Experience with enterprise integration patterns … secure service design NATS JetStream Designing and implementing streams and event driven messaging solutions Building event publishing and consumption patterns Integrating event streams with downstream AWS services and Lambda functions DynamoDB Data modelling and table design Implementing scalable persistence layers for transactional and reference data Performance optimization ...

complex digital tools, data-sharing frameworks, and innovation programmes across external delivery partners. Team Leadership: Inspire and coordinate multidisciplinary delivery teams (user research, service design, data engineering, domain specialists) through clarity, influence, and unblocking. Stakeholder Management: Cultivate trusted relationships across central government departments, local authorities, healthcare providers … from discovery to delivery, ideally in or alongside the public or social sector. Agile & Product Delivery: Strong grasp of the product lifecycle, user-centred design principles, and modern delivery methods. Cross-Functional Communication: Ability to operate as a strong generalist who can rapidly digest new technical domains and bridge ...

Frameworks Cloud Data Platforms (AWS, Azure) Data Lakes, API-Based Integration, and Modern Data Architectures ArchiMate, UML, and Enterprise Architecture Modelling Agile Discovery and Service Design Stakeholder Engagement and Technical Leadership ...

with business stakeholders to gather complex requirements and translate them into robust, workable technical solutions. Documentation Excellence: Develop and maintain comprehensive system documentation, including Service Designs and technical workflows. Continuous Improvement: Apply Agile and DevSecOps principles to streamline delivery and enhance system security. Stakeholder Management: Act as the bridge ...

experienced UX Designer with a enhanced DV clearance. If you are dedicated to designing intuitive and impactful digital products through research and user-centered design, this role is for you. You will join a diverse team of designers creating world-class digital solutions for secure government customers. Whether working … Designer, a Lead UX/Service Designer or User Researcher, candidates are expected to apply User-Centred Design (UCD) methodologies across all phases of delivery-from research through to implementation-ensuring alignment between user needs, business objectives, and technical feasibility. Key Responsibilities: - Create user-friendly, innovative design ...

office PERMANENT At CACI, we believe that great digital experiences dont start with technology they start with people. Were on a mission to design inclusive, impactful digital products and services that solve meaningful problems for real users for global brands and organisations . Now, were looking for a Senior … strong global group, we help national and international clients use data and insight to transform how they work. Our Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there from evolving ...

Designer to join a major public sector digital transformation programme delivering user-centred, accessible services. Working within a multidisciplinary team, you will lead content design activities across complex digital services, ensuring content is clear, accessible and aligned with user needs. You will collaborate closely with designers, researchers, business analysts … stakeholders to create high-quality service content that meets Government standards and best practice. This role is ideal for a contractor with strong GDS experience who enjoys working on complex services with real-world impact. Key Responsibilities Design and deliver user-centred content across digital services and journeys ...