1 to 25 of 62 Remote Service Design Jobs in London

Service Designer – Public Sector (2 Roles: Junior & Mid-Level) Level: P2 – Junior: £33,000 – £55,000 P3 – Mid-Level: Up to £76,000 + 10% bonus Location: London | Hybrid working Function: Design | Service Design | Public Sector Digital Delivery Industry: Consulting | Digital Services | Government & Public Sector Design public services that put people first. Shape systems that … make a difference. A global design-led consultancy is expanding its public sector design team and is hiring two Service Designers – one at junior level and one at mid-level – to help drive the delivery of impactful, human-centred services across central government and public health. These roles sit within a dynamic, cross-functional team embedded in … of users. You'll collaborate with researchers, technologists, and delivery leads to reimagine public services that are inclusive, scalable, and fit for purpose. Whether you’re just establishing your service design career or stepping into a more autonomous role, this is a chance to be part of a high-impact studio that blends strategy, design, and delivery More ❯

Service Designer – Public Sector (2 Roles: Junior & Mid-Level) Level: P2 – Junior: £33,000 – £55,000 P3 – Mid-Level: Up to £76,000 + 10% bonus Location: London | Hybrid working Function: Design | Service Design | Public Sector Digital Delivery Industry: Consulting | Digital Services | Government & Public Sector Design public services that put people first. Shape systems that … make a difference. A global design-led consultancy is expanding its public sector design team and is hiring two Service Designers – one at junior level and one at mid-level – to help drive the delivery of impactful, human-centred services across central government and public health. These roles sit within a dynamic, cross-functional team embedded in … of users. You'll collaborate with researchers, technologists, and delivery leads to reimagine public services that are inclusive, scalable, and fit for purpose. Whether you’re just establishing your service design career or stepping into a more autonomous role, this is a chance to be part of a high-impact studio that blends strategy, design, and delivery More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Service Designer Department: Product Employment Type: Full Time Location: London Reporting To: Mayssa Benchenaa Compensation: £60,000 - £70,000/year Description Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable. Partnering … should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: In this position, you'll be joining the Design department, your main responsibilities will include: Developing service blueprints, journey maps, and user personas to guide design decisions Champion service design best practices and a … user-centred design approach across Pod Ideate, prototype, and iterate new service concepts and solutions Conduct user research to uncover insights, behaviours, and needs Organise and facilitate workshops and co-design sessions with stakeholders and users Work closely within cross-functional teams to align services with user needs and business objectives Assess service performance and recommend More ❯

Main Job Advert Lead Service Designer Paying up to £77,740 (national)/£83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build … we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy. Lead and facilitate collaboration across teams and programmes to define and evidence led … service design concepts. Engage senior stakeholders and influence decision-making and alignment at programme and departmental level. Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. . Promote best practice and build a strong, open design culture across the teams you work with. Mentor designers and support capability building within the More ❯

Main Job Advert Lead Service Designer Paying up to £77,740 (national)/£83,957 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Lead Service Designers to join our team in DWP's Working Age Services where you will help design, build … we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead service design for Universal Credit, aligning user needs with departmental objectives, policy outcomes and product strategy. Lead and facilitate collaboration across teams and programmes to define and evidence led … service design concepts. Engage senior stakeholders and influence decision-making and alignment at programme and departmental level. Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations. . Promote best practice and build a strong, open design culture across the teams you work with. Mentor designers and support capability building within the More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

Head of Client Service Excellence page is loaded Head of Client Service Excellence Apply locations Cannon Street, London time type Full time posted on Posted 2 Days Ago job requisition id R_15017 Job Title Head of Client Service Excellence Job Description So, who are we? Hello, we're IG Group. We are a publicly-traded FTSE250 … are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team's Success IG Group's Head of Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for More ❯

or DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Hybrid working of 2/3 days on site in Vauxhall or Stratford My client are looking for a Network Engineer who will work on: * Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules * Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. * Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) * Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. * Requirements analysis and ability to develop More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯

POSITION Lead Service Designer (materinity cover) LOCATION Shoreditch, London (Flexible Hybrid) We have recently received an exciting opportunity from a pioneering design, research, and technology studio based in Shoreditch, London. They are looking for a Lead Service Designer to join their team as maternity leave cover for 9 months, with the possibility of extension. The client, a … and services for the benefit of people, society, and the planet, operates internationally with renowned clients such as IKEA, Yohana, Google, and the NHS. They are seeking a Lead Service Designer who shares their enthusiasm for collective achievement, collaboration, and creative problem-solving. Responsibilities: Hands-on design work, contributing to the design of apps, tools, websites, and … interactive experiences. Integrating data and AI into design concepts within a service and brand context. Mapping and blueprinting, service design, and connecting various pieces of research and client knowledge for product or service development. Providing a critical voice in ideation, pushing concepts forward to align with client strategies and business goals. Client management and translation More ❯

Director of Product Design Salary: £130k Location: London hybrid (2–3 days/week) The Brief: We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage … beautifully simple consumer app to tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, service design and user research skills Someone who can simplify complexity > We operate in a highly complex domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works More ❯

Director of Product Design Salary: £130k Location: London hybrid (2–3 days/week) The Brief: We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage … beautifully simple consumer app to tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, service design and user research skills Someone who can simplify complexity > We operate in a highly complex domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works More ❯

creating advanced reporting capabilities that drive organizational insights and strategic decision-making Innovation Leadership - Drive partnerships between HR COEs and Group Digital and Technology to optimize HR processes through service design and strategic technology implementation, identifying emerging HR technologies that enhance employee experience Enterprise Transformation - Understand HR needs and spearhead digital transformation initiatives across the HR function with … significant business impact, working with users to evaluate service efficacy and recommend improvements Digital & Analytics Portfolio Management - Partner with Group Digital & Technology to facilitate a portfolio of transformation initiatives, ensuring value-driven investment decisions and developing metrics to gauge HR process effectiveness Data Governance & Risk Management - Collaborate with technical teams to create frameworks ensuring data integrity, accessibility, and compliance … fostering learning through innovative programs like and facilitating global collaboration through community dashboards. About You You're an experienced leader who thrives at the intersection of people strategy, HR service design, digital innovation, and workforce analytics. Your consultative approach allows you to translate complex business challenges into transformative digital solutions. You possess exceptional influencing skills that enable you More ❯

to partner for millions of small businesses who need to promote themselves effectively in the modern age. With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey. To help customers bring their visions to life, we … access to high-value products and templates. This is a high-impact, strategic role where you'll collaborate closely with product, engineering, research, and business leaders to tackle complex design challenges at the intersection of personalization, customer content management, and customer project workflows. You'll apply systems thinking, information architecture expertise, and scalable design patterns to transform complex … into intuitive, seamless, and engaging experiences. Driven by data-informed insights that deliver meaningful outcomes for both customers and the business. As a Principal UX Designer, you will influence design standards across the organization, and help shape how design is practiced at scale. If you are passionate about leading design for high-impact, customer-facing platforms, where More ❯

Midweight Public Sector Service Designer Why Join frog Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand … being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. What You'll Be Doing The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You'll collaboratively build cross-government services … that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale. In frog we're building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve More ❯

challenge? If you thrive in crafting user experiences that truly make a difference, this opportunity could be exactly what you're looking for. Join a dynamic, innovative team where design is at the heart of shaping impactful, public-facing digital services. This UX Designer role offers the chance to work on meaningful projects that improve accessibility and usability across … government platforms. You'll be part of a collaborative, agile environment where your expertise in user-centered design will be valued and celebrated. If you enjoy leading end-to-end UX delivery and mentoring others while pushing the boundaries of inclusive design, this role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery … championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to align stakeholders and support design decisions Support and maintain UX More ❯

Senior UX Designer – Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering impactful solutions aligned to GDS service standards and … used by millions across the country. What You’ll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops … and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You’ll Bring 8+ years’ experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record across the full design lifecycle (discovery to live More ❯

Senior UX Designer – Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering impactful solutions aligned to GDS service standards and … used by millions across the country. What You’ll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops … and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You’ll Bring 8+ years’ experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record across the full design lifecycle (discovery to live More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯