1 to 25 of 120 Remote/Hybrid Service Design Jobs in London

Song Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise … speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song Job Description Role summary As a Service Design Associate Manager, you will lead the design and improvement of complex end-to-end digital products and services. You will bring ...

Description Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services. We are looking for an expert who can operate strategically and tactically across the full-service lifecycle, from initial policy intent to digital delivery and organisational … change. Success in this role means using a systemic, Service Design approach to deliver positive, measurable outcomes for citizens and the public sector. Made Tech wants to positively impact the country's future by using technology to improve society. We believe a Service Design-led approach ...

Service Design Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing … service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across ...

Service Design Manager Redhill, Surrey | Hybrid Working | 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing … service design and service transition approach across a large-scale, business-critical technology environment, ensuring changes are designed, assured and transitioned into live service in a controlled and compliant manner. The Service Design Manager will lead service design activities across ...

Location: London (hybrid working 60/40) Duration: 6 months + Vetting: SC secuirty clearance will be required Essential Proven experience as a Service Architect and Service Designer in complex IT or infrastructure environments Strong working knowledge of ITIL service management principles Experience designing and implementing services … within ServiceNow Demonstrated experience developing: Service Design Packages SLA/OLA/KPI frameworks Multi-supplier service models Experience operating in project-to-BAU transition environments Experience designing end-to-end, user-centred service experiences, not solely process-based models Ability to translate user needs ...

Farringdon, Croydon or Sittingbourne hybrid working available Ref: 286 Were looking for a motivated and capable individual to join our team as a Transformation Service Designer . At Southern Housing, we are committed to delivering outstanding services for our residents, driving innovation and achieving our transformation ambitions, and this … role plays a key part in making that happen. Reporting to the Service Design Manager, you'll be responsible for designing end-to-end services that improve outcomes for residents, deliver efficiencies and support the delivery of Southern Housing's Transformation Plan. You'll work closely with Business ...

Local Authority client in Greater London is looking to appoint a talented Senior Service Designer on a Contract basis. The role will support service design project work through the entire design process, from user research to creating and testing new solutions using prototypes and supporting … strategic direction and delivery of services at scale. About the role: Based in London (Hybrid - 2-3 days on site): Lead service design activity within cross-cutting digital transformation projects Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user ...

Local Authority client in Greater London is looking to appoint a talented Senior Service Designer on a Contract basis. The role will support service design project work through the entire design process, from user research to creating and testing new solutions using prototypes and supporting … strategic direction and delivery of services at scale. About the role: Based in London (Hybrid - 2-3 days on site): Lead service design activity within cross-cutting digital transformation projects Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

Service Design Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing … service design and service transition approach across a large-scale, business-c click apply for full job details ...

client is a digital and technology consultancy serving the public sector. Our client is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer … stakeholders, the Service Delivery Manager is responsible for ensuring that delivered products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Requirements Role Objectives The following ...

client portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination … resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled. Responsible for the creation of service designs in accordance with the agreed service level targets Responsible for the design ...

medical research to improve disease prevention, diagnosis and treatment. We are looking for a Senior Product Designer who can work across UX and UI design , particularly in situations where requirements may be unclear, incomplete or evolving . You will use research, stakeholder input and design expertise to develop … product, research, content, behavioural science and engineering teams. You will be involved in designing participant invitation journeys , developing and testing prototypes, working with established design systems and applying accessibility and inclusive design principles. This is a 6-month contract offering hybrid/remote working ...

Summer-Browning Associates is currently supporting our public sector client, who is seeking a Senior Service Designer for an initial six-month assignment with the option to extend. Location: Hybrid working - London About the role: You will be responsible for owning the general quality, consistency and standard … service blueprints and process map documents, keeping them constantly updated so they remain an accurate, trusted description of how our services work. The ideal candidate will hold Active SC clearance and have a strong background in delivery Service Designer support, with the following skills and experience: Experience ...

will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring … accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private ...

occasional GS1 UK stakeholder sessions Engagement period: Intermittent support from July 2026 to June 2027, starting with an initial 6-8-week discovery and design phase. Accountabilities GS1 UK is looking for a hybrid UX/UI Designer to provide flexible, project-based support for My Numberbank, our core … membership service for managing GS1 identifiers, barcodes, QR codes powered by GS1 and trusted product data. This is not a continuous 12-month contract; we expect defined periods of work over the next year, starting with an initial 6-8-week phase and followed by further packages as priorities ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Methods Business and Digital Technology Limited is seeking a Service Design Lead to coordinate the introduction of services into live operation. You will design ITIL-aligned service models and collaborate with projects, suppliers and live services teams to ensure smooth transitions. Experience in service design/architecture, service introduction, and strong stakeholder communication is essential. The role offers flexible working, with home working options, and a supportive, collaborative #J-18808-Ljbffr ...

About the team In Product and Design, we bring together product managers, product designers and service designers in a central team covering the breadth of Faculty’s Applied AI division. In partnership with our Business Units, we form multidisciplinary teams and work with data scientists, engineers and delivery … colleagues to create durable AI-powered software solutions for clients across a variety of industries. Both product management and design are critical disciplines to create impact with AI. While data science and machine learning offer a powerful means to build insight and predictive capability, those insights are often consumed ...

believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design and build adaptive digital products, services and experiences that capture the imagination and deliver impressive returns for our clients. We are looking for a senior … technical leadership, architecture and team guidance. You will lead the technical direction of complex client programmes across MACH architectures and production Generative AI; spanning Design to Code workflows, solution design and API contracts through to cloud infrastructure, deployment and ongoing operation. You will own architecture decisions, write ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys … that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact. Our Experience Design team brings together UX, research and strategy specialists who care … Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress. Using user‐centred design methods ...