24 of 24 Remote Service Design Jobs in London

Service Designer Rate: 577.00 a day inside IR35 Duration: Initially 6 months Location: Mostly remote Clearance: Active SC Clearance required You will join a global IT consultancy delivering digital transformation to a public sector body. They are looking for a Service Designer with extensive experience in the Public Sector, and with Government Digital Services. In this role you … will: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy … operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

long-term sustainability in all our decisions. We are currently seeking a Senior Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … and join us on this exciting journey. What youll do Team Leadership Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the … IT managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenters capabilities and strengths. Participate in customer-specific campaigns, coordination of More ❯

Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions in … a government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. … experiences. Collaborate with cross-functional teams in an Agile environment to iterate on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Service Designer £70k - £90k + Benefits UK-Wide/Hybrid (2 Days in Office) Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our clients offices across the UK, offering hybrid working with a … minimum of 2 days per week in-office, and occasional travel to client sites as required.Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and inclusive practices … alongside strong stakeholder engagement and leadership skills. Key Requirements: Proven experience delivering end-to-end, user-focused design projects. Background in designing government/public services and familiarity with the GOV.UK service standard. Ability to coach teams in iterative, data-informed design methodologies. Strong communication skills and the ability to advocate for design at all levels. More ❯

Service Designer £70k - £90k + Benefits UK-Wide/Hybrid (2 Days in Office) Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our clients offices across the UK, offering hybrid working with a … minimum of 2 days per week in-office, and occasional travel to client sites as required. Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and inclusive … practices, alongside strong stakeholder engagement and leadership skills. Key Requirements: Proven experience delivering end-to-end, user-focused design projects. Background in designing government/public services and familiarity with the (url removed) service standard. Ability to coach teams in iterative, data-informed design methodologies. Strong communication skills and the ability to advocate for design at More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews More ❯

part of a team of industry specialists providing Technology and Transformation services to Local and Regional Government clients. You will have experience in the sector and delivering operating model design and implementation, service and process design, and understanding of enabling technology. In a constantly changing and complex environment, our clients value the combination of deep sector and … and operations, helping them to prepare for growth, adapt to budgetary constraints, embrace the digital agenda and maximize operational efficiency. We focus on the full life cycle of enterprise design and operations transformation. We have our approaches and methods, but more importantly we listen and help deliver change that matters to our clients. We focus change through several of … Transforming clients processes at a business, functional or local level Cost optimization: Identifying where our clients can maximise efficiency in a budget constrained environment, considering both cost and income Service Design: Putting people at the heart of the services we design, ensuring that our solutions deliver the best experiences and the maximum value to users, customers and More ❯

willing to travel to Glasgow periodicallyInterview Process:* Stage 1: Interview with Director (Dileep's team)* Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement.You will lead a team of experienced … professionals, including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities:* Develop and implement a service transition framework for data platform changes* Ensure engineering teams adhere to consistent standards across More ❯

to travel to Glasgow periodically Interview Process: * Stage 1: Interview with Director (Dileep's team) * Stage 2: Values and mindset interview with Dileep We are seeking a strategic and service-oriented leader to join the clients Head of Data Deployment & Risk Management. This is a Vice President-level role focused on ensuring safe, efficient, and standards-driven change across … the clients' data platforms. This is not a highly technical engineering role. Instead, the successful candidate will design and implement a service transition framework to manage high volumes of change across data platforms, ensuring operational safety, consistency, and service quality. The role combines technical oversight, process design, and stakeholder engagement. You will lead a team of … experienced professionals, including two Vice Presidents initially, with the potential to manage up to ten direct reports as the function scales. Success will be measured by the quality of service delivered to internal engineering teams and stakeholder feedback. Key Responsibilities: * Develop and implement a service transition framework for data platform changes * Ensure engineering teams adhere to consistent standards More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

to find and work with leading banks around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business that was built to power Starling Bank and was spun out as a separate entity two years ago. Our SaaS technology platform is now available to banks … the role As a Solution Architect (SA) you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions. You will be involved in both the sales and delivery phases of a project as well as ongoing client success, working across Engine and collaborating with … act as a trusted advisor to clients during implementation, guiding them on integration, best practices, and platform workflows. Collaborating closely with Engine Engineering and Product teams, you'll help design, build, and deliver new features-from initial concept to deployed APIs, mobile journeys, and Management Portal enhancements. Your contributions will also extend to shaping Engine's product roadmap and More ❯

We are looking for a creative and technically skilled Digital Product Developer to join our Service Design and Innovation team. Reporting to the Digital Platforms Manager, you will play a key role in developing and maintaining our digital platforms, including websites, apps, live chat, booking systems, and internal tools. What we offer At Victim Support, we are committed … Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As Digital Product Developer, you will design compelling on-brand assets for our platforms, including visual, animated and written resources. You'll also support AI implementation, produce engaging content, and ensure our digital services are inclusive … practices to boost visibility and engagement. You Will Have Experience writing and editing copy for digital platforms. Proficiency with content management systems (e.g., WordPress, Drupal). Familiarity with graphic design and video editing tools. Strong problem-solving and written communication skills. Ability to simplify complex information for diverse audiences. Understanding of data protection and digital safeguarding. Awareness of AI More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of More ❯

predictive modelling, automation). Engaging with senior stakeholders, running workshops, and shaping technical roadmaps. Mentoring colleagues, coaching best practices, and raising delivery standards. Contributing to propositions, pre-sales, and service design. What we're looking for: 7+ years' experience in analytics with a strong track record of delivery and client impact. Technical expertise in cloud data platforms (Snowflake, Azure More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens. You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the GOV.UK content style guide and contribute to agile delivery teams across the entire product … lifecycle. Key Responsibilities Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services. Content Strategy - Develop and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams More ❯

Senior Service Designer - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the Senior Service Designer:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple Service Designer roles (Intermediate - Senior) to help deliver innovative digital solutions to a number of end clients in the UK (Large scale digital … will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the Senior Service Designer roles:- 3yrs+ commercial experience in a Service Designer role GDS experience (Government Digital standards) Lived in the UK for 5yrs and not left for more than … days on the row (to get Security Clearance) Salary for the Senior Service Designer roles on offer is up to £70,000 dependent on experience + bonus and excellent benefits package, fantastic training and proper career development plans. Senior Service Designer- UK Wide - Digital Services, UK WIDE (Remote More ❯

victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency. Key Responsibilities Lead and oversee the development of digital platforms and website functionality. Manage relationships with external suppliers and digital service providers. Conduct UX … testing and co-production activities with service users. Identify and implement AI and automation opportunities. Ensure SEO optimisation and monitor website analytics for performance improvements. Collaborate with content creators and developers to maintain a high-quality online presence. Drive innovation and digital growth across the organisation. You Will Have Proven experience in digital innovation and delivering digital solutions. Strong … understanding of user-centred design, agile methodologies, and accessibility standards. Experience in AI development and ethical digital practices. Ability to lead digital projects and manage performance. Knowledge of data protection and digital safeguarding. Experience working directly with service users to inform service design. Key Deliverables Expansion of digital services to improve access and engagement. Growth of AI More ❯

and Communities in Walsall Lead Commissioning for Children and Communities in Walsall is part of a new, integrated commissioning model that puts people and place at the heart of service design. Walsall Council is recruiting a Head of Children and Community Commissioning to lead commissioning across children's services, early intervention, community development, and the voluntary and community sector. … community development. Develop services that promote prevention, resilience, and independence. Work with providers and partners to ensure high quality, responsive services. Analyse data and market capacity to inform future service models. Champion innovation, quality assurance, and continuous improvement. Collaborate across sectors to deliver integrated, impactful support. We're seeking a strategic, collaborative leader with Proven experience in commissioning for More ❯