1 to 25 of 26 Remote/Hybrid Service Design Jobs in London

Title: Service Designer Location: London or Birmingham (Hybrid) Position Type: Contract Job Description: We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical … expertise to shape exceptional digital-first experiences. Key Responsibilities: - Lead Service Design Projects Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives. - Design ...

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Up to £55k plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector … that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems ...

Service Designer (Multiple roles) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving … that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ('SC Clearance') This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … Manage the development and deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal ...

with potential to extend, operating inside IR35. Security Clearance: eligible for Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential skills/experience required: Accounting qualification Bachelor's degree in computer science … Manage the development and deployment of IT solutions, change and risk management and the interaction between development and support services. Take ownership of technical design decisions throughout the delivery and assist project decision-making around the appropriate way to achieve deployment. Use data to inform planning. Manage complex internal ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

Fully remote Day Rate : £425p/d - Inside IR35 Duration : 3 months (scope for extension) About the Role We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4/… part of design activities within multidisciplinary teams, using evidence and empathy to improve service experiences. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across ...

Role: Service Designer Rate: £425 p/d (Inside IR35) Location: Fully Remote Duration: 3 months We are seeking an experienced Service Designer with Government Digital Service (GDS) experience to design and improve end-to-end public services. You will work in multidisciplinary teams to ensure … services are user-centred, accessible, and meet the GDS Service Standard. Experience Required: Proven experience as a Service Designer on GDS/UK public sector services Strong understanding of the GDS Service Standard and service assessments Experience working in agile, multidisciplinary teams Ability to design ...

Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You’ll bring deep experience designing scalable, secure, and cost-effective services—working … intersection of architecture, delivery, and operations to ensure service components are fit for purpose and align with enterprise strategy. 🎯 Duties and Responsibilities Define, design, and deliver client operating models and solution-specific service models Conduct structured client assessments across service-related domains, including ITSM maturity ...

Service Support LeadHybrid working - 3 days on site£500 - £750 per day (umbrella engagement) Our client, an industry leading national business, is looking to hire a contractor with a background in Service Support/Service Delivery/Service Management. Emphasis will be on Service Design and Colleague Experience and the need to build service support wrap and ensure proper landing of initiatives. The successful candidate will have the ability and experience to focus on colleague experience and understanding service impact. Any experience within a start-up, or the beginning of a post ...

Responsibilities Lead user research activities across Discovery and Alpha. Work collaboratively with Triad consultants, client teams, and partner suppliers. Deliver research that informs service design and technology decisions. Engage with a broad range of users and stakeholders to understand needs and pain points. Translate findings into clear, impactful … Discovery and Alpha experience is essential. Comfortable working in agile, fast-paced environments. Confident presenting research findings to varied audiences. Familiarity with GDS service design standards and accessibility best practices. About Triad Triad is a UK-based consultancy delivering user-centred digital services. We work with public ...

Service Designer who enjoys shaping complex services that sit across digital, operational and organisational boundaries? We're looking for a mid-senior level Service Designer to join a leading consultancy, supporting a nationally significant, data-led organisation delivering critical services used across government, industry and the public. This … role is ideal for someone who can zoom out to see the whole service ecosystem, then zoom in to design practical improvements that work in the real world. Location: Kensington, London (hybrid) Start Date: January 2026 Duration: 3-6 months (potential to extend) Rate: <£400/day (inside ...

direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role. Overall purpose The Head of Technology Solutions will … lead the end-to-end design, development of the charity's digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity ...

direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role. Overall purpose The Head of Technology Solutions will … lead the end-to-end design, development of the charity's digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … client assignments to understand the user experience and bring this to the table to ensure the best decisions can be made about how to design and deliver services. You will also define and develop the UX language at Triad to ensure our approach is industry-leading. Could ...

Business Analyst, you will have gained experience working on a varied range of projects from process improvement, digital transformation, change facilitation and service design/improvement. Reporting to the Lead Solution Architect and Designer, you will be responsible for assessing the business model and its integration with technology … activities, providing information, and generating solutions as determined within the projects. Knowledge, Skills & Experience: Experience of working within a complex delivery environment Analysis/design of financial transaction matching & reconciliation workflows in high-volume/high-availability, time-Critical Use Cases that leverage multi-vendor infrastructure and inputs Analysis ...

Business Analyst, you will have gained experience working on a varied range of projects from process improvement, digital transformation, change facilitation and service design/improvement. Reporting to the Lead Solution Architect and Designer, you will be responsible for assessing the business model and its integration with technology … activities, providing information, and generating solutions as determined within the projects. Knowledge, Skills & Experience: Experience of working within a complex delivery environment Analysis/design of financial transaction matching & reconciliation workflows in high-volume/high-availability, time-Critical Use Cases that leverage multi-vendor infrastructure and inputs Analysis ...

operating as a hands-on architect. This is a highly visible leadership role, requiring strong stakeholder management and influence. You’ll work closely with service design, delivery, and data colleagues, acting as a bridge between strategy and execution. The successful candidate will be comfortable engaging executive leaders … story about technology decisions, and leading people through change with confidence, pragmatism, and authority. Key skills & experience Senior technology leadership experience covering technology operations, service delivery, and enterprise architecture. Strong understanding of cloud platforms, integration, service management, and architectural principles in modern environments. Proven ability to lead teams ...

analysis and business cases. Knows how to develop propositions from a business and product perspective. Customer Value Proposition into Product Vision Roadmap and Service design for the back office into Go-To-Market and product design. A toolbox of methodologies and techniques they can call ...

Hybrid Cloud and Microservices architecture. Domain Key Technologies & Platforms Proficiency Required Backend & Core Java (Expert), Spring Boot, REST APIs, Microservices Architecture Essential for scalable service design and implementation. Cloud & Hybrid AWS (Key), OpenShift (On-prem & Cloud), On-Premise to Cloud Migration Proven experience integrating and migrating applications across … within enterprise-grade private and public cloud platforms. DevOps & CI/CD GitLab, Jenkins Ability to implement and manage robust automation pipelines. Networking & Security Service Mesh, mTLS , Domain Controller, Certificate management Experience with production-level traffic management, security, and observability. Authentication oAuth, SAML, SSO Practical knowledge of enterprise authentication ...

team events. Champion agile principles and help foster a culture of continuous improvement. What We're Looking For Experience in user-centred product or service development. Strong understanding of Agile delivery and product ownership. Ability to balance business priorities with technical constraints. Excellent communication and stakeholder engagement skills. Willingness … step into roles such as BA or Service Designer when needed. Relevant agile certifications (e.g., PSPO , PSM ) or commitment to obtain them. Desirable: Experience with Government Digital Service (GDS) standards and design principles. Consulting experience in digital transformation projects. Why Join Us? Work on high-impact digital ...

team events. Champion agile principles and help foster a culture of continuous improvement. What We're Looking For Experience in user-centred product or service development. Strong understanding of Agile delivery and product ownership. Ability to balance business priorities with technical constraints. Excellent communication and stakeholder engagement skills. Willingness … step into roles such as BA or Service Designer when needed. Relevant agile certifications (e.g., PSPO , PSM ) or commitment to obtain them. Desirable: Experience with Government Digital Service (GDS) standards and design principles. Consulting experience in digital transformation projects. Why Join Us? Work on high-impact digital ...

Cleared Service Designer £450 Outside ir35 Remote Start 5/1End 30/06Requirements SC Clearance Public sector experienceIf you are interested please get in touch with your ...

comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN … models into executable workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer ...

comfortable with that being 2-3 days per week. Client sites could be anywhere but will most likely be in & around London. Responsibilities Design, develop, and deploy Camunda-based process and decision automation solutions Implement and integrate Java-based microservices, APIs, and connectors within orchestration flows Translate BPMN … models into executable workflows and reusable components Collaborate closely with analysts and service designers to refine and iterate business processes Develop and maintain automated test suites, CI/CD pipelines, and containerised deployments Optimise Camunda engine performance and monitor workflow metrics for production environments Participate in code reviews, peer ...