1 to 25 of 43 Remote Service Design Jobs in London

Role Overview We are looking for a Head of Service Design, a newly created role, to own our overall approach to service and experience design across our platforms, touchpoints and channels. Nest is the UKs largest workplace pension scheme with over 12 million customers and more than £55bn of assets under management. The Service Design team help support our two Product teams in member and B2B ensuring we create a customer centric approach to our product design and experience through all our channels and service offering. Working closely with our Heads of Product and our Brand team, our Service Design team will own and maintain our design principles and … ensure that our strategic delivery partner maintains alignment to our design standards. If you have a passion for customer experience and service design, we would love to hear from you! The minimum criteria for this role are: Proven experience leading service design or user experience function ideally within a regulated business or design agency More ❯

Job Title: Service Design & Transition Lead Location: London (hybrid – Lambeth/other sites as required) Contract: Initial 6 months, likely to extend Rate: £450 - 525 (Outside IR35) Start Date: ASAP Overview: We’re supporting a major public-sector organisation delivering a large-scale Command & Control (C&C) transformation programme — replacing legacy systems with a modern, integrated solution that … will significantly enhance operational capability across critical services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be … comfortable working with both cloud and on-premise infrastructure within a regulated or high-security setting. Key Responsibilities Lead and manage all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: London (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

Service Designer (Multiple roles) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits. Candidates must have LIVE SC Clearance. An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. … We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are in a variety of locations including London, Manchester, and Glasgow. We offer hybrid working … however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability to create service design artefacts and outputs, such as More ❯

a talented UX Designer to join our dynamic team on a fixed-term contract. This is an exciting opportunity to shape user experiences for our innovative banking applications, driving design solutions that engage and empower our customers. Key Responsibilities: Collaborative Ideation: Lead and facilitate whiteboard sessions to brainstorm ideas, ensuring all voices are heard and valued in the design process. User-Centric Design: Utilize your strong understanding of UX principles to design intuitive, user-friendly mobile applications that meet user needs and enhance overall satisfaction. Service Design: Leverage your service design experience to create seamless experiences across various customer touchpoints, ensuring our services are cohesive and effective. Stakeholder Engagement: Work closely with … cross-functional teams, including product managers, developers, and marketing, to gather insights and feedback, keeping stakeholders informed and involved throughout the design process. Prototyping and Testing: Develop wireframes, prototypes, and user flows, conducting usability testing to refine designs based on real user feedback. Continuous Improvement: Stay up-to-date with industry trends and best practices, proactively seeking opportunities to More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least 7 years of experience in … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses’ competitive position in the market A skilled presenter and storyteller … pitching the value of recommended business concepts to clients Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases Embracing new challenges: capable of working More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch points and support the work in both Member and B2B teams product … experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability to lead cross-functional teams including design, product and technology. Experience working in an Agile environment with a user-centric approach. Knows the difference of and application of a product led vs project led mindset. Commercially … astute and able to show examples of business models, budget management Experience of design tools such as Figma, Adobe XD, Mira etc with design teams. Experience of product management tools – Jira, Trello or similar for backlog and sprint management. Don't worry if you think you don't have all the key skills, it might be worth taking More ❯

Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at office, 2 at home Duration: 06/08/2026 £420-437 per day inside IR35 MUST Have an active DV clearance Role Description: "As a service designer you'd be responsible for crafting the complete end-to-end experience of a new service … environment where DV level clearance is mandatory. Your role would be to optimise and enhance services to ensure they meet the needs of business. As follows: Define and implement service design strategies and methodologies across multiple projects and initiatives. Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider … roadmap. Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and … own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. … Primary responsibilities: Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and … own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. … Primary responsibilities: Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

FinOps to drive cost efficiency and financial accountability across UKHSA's cloud platforms. This role sits within the Platform Engineering team and focuses on embedding FinOps principles within the design, delivery, and operation of cloud services. You will work closely with finance, engineering, and cloud governance colleagues to optimise cloud consumption, implement chargeback mechanisms, and support cost-aware service … Engineering team, influencing cloud usage behaviours and governance structures across the agency. You will: Own the cloud cost governance approach for AWS and Azure environments, ensuring accurate distribution of service costs across the organisation. Collaborate with business and technical stakeholders to support consumption forecasts, budget planning, and financial reporting. Lead on implementation of tooling and practices that allow for … use of automation and tagging policies to support cost attribution and operational transparency. Ensure FinOps capabilities are embedded across Continuous Integration/Continuous Deployment (CI/CD) pipelines, cloud service design, and operational workflows. Work with service owners to deliver meaningful insights on consumption efficiency and architectural improvement opportunities. Support procurement, licence, and subscription decisions with cost More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

work with executive teams to define responsible, value-driven AI strategies and deliverable roadmaps that align with their business goals. Our work sits at the intersection of AI strategy, design, product management, technology and governance - helping clients identify genuine AI opportunities, prototype responsibly, and scale solutions safely. We’re now looking for an experienced Product Director to partner with … product strategy and vision for AI and data-driven initiatives across client projects. Define measurable outcomes, success metrics, and value propositions for AI products. Collaborate with cross-functional teams (design, data science, engineering) to define roadmaps and MVPs. Translate complex AI and data concepts into business terms for non-technical stakeholders. Support client workshops on AI opportunity mapping, prioritisation … capabilities (you don’t need to code, but understand the landscape is a bonus). Experience leading AI, data, or automation product initiatives — from discovery through delivery. Familiarity with design-thinking or service-design methodologies. Why Work With Sorai Work with forward-thinking clients and a multidisciplinary AI team. Engage in projects that combine AI strategy, product More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯

frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment … drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Hands-on experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with cross-functional teams. Excellent stakeholder More ❯

frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment … drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Hands-on experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with cross-functional teams. Excellent stakeholder More ❯