1 to 25 of 30 Remote/Hybrid Service Design Jobs in London

Service Design Lead – Strategy, Design, Stakeholder, Users, Collaboration My leading client based in London is looking for an experienced Service Design Lead for an initial 3 month contract with the view to extend Please note this role is hybrid and will require 50% attendance … policy and regulatory function within the organisation Drive innovation Work with senior stakeholders across the organisation and wider society Make a visible impact As Service Design Lead you will shape, steer and deliver the service design approach, working across policy teams, project stakeholders and multidisciplinary specialists. ...

Service Design & Transition Lead - ECB Programme Contract: 12 Months Location: London - Hybrid (5 days in 10 in the office) Rate: Highly Competitive Status: Inside IR35 Working Pattern: Full-time We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme … bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB). The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards. ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective … transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design ...

Product Service Lead | 6 -Month Fixed-Term Contract Wembley Stadium | Hybrid Working (2 days per week onsite) The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported … enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong ...

looking for a Service and Experience Design Lead to join E.ON's Growth Studio. If you're excited by the challenge of shaping ideas into tangible, testable propositions, and using design as a strategic tool to build the future of energy, you're in the right place. … lead design thinking end-to-end - from an idea to low-fidelity experiments, to functioning MVPs that help us validate big assumptions fast. This is a hybrid role - ideal for someone who brings a strong user research foundation and is equally confident contributing to design strategy, storytelling ...

organisation undertaking large-scale digital transformation across citizen-facing services. They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards . This role will focus on Discovery … Alpha phases , helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams. The Role You will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research ...

Role: NOC Service Design Specialist (Fixed-Term Contract) Location: Hybrid 3 days onsite Milton Keynes Clearance: Current SC Clearance required (Eligible for DV) Overview Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective ...

front-to-back architectural integrity of the platforms, ensuring seamless integration between Portfolio Management Systems (PMS) and accounting frameworks. Key Responsibilities: Systems Evolution: Design and oversee the implementation of front-to-back architecture covering PMS, IBOR (Investment Book of Record), and ABOR (Accounting Book of Record). Operational Lifecycle … Architect robust solutions for complex investment events, including Capital Calls, distributions, and multi-tier fund structures. Service Design: Lead and participate in Service Design workshops to translate business requirements into scalable, resilient technical blueprints. Output Leadership: Drive the creation of high-quality architectural artifacts (HLDs, LLDs ...

hiring a Business Development Manager to join an award-winning strategy and innovation consultancy operating across management consulting, service design and digital product development. This Business Development Manager role sits at the heart of a growing London studio, working with ambitious organisations to shape meaningful, human-centred solutions. … build new relationships, unlock opportunities, and expand market presence. You’ll lead new business across medium to large organisations, shaping partnerships that connect strategy, service design and digital delivery. Working closely with senior leadership and consulting teams, you’ll help define propositions and create real commercial impact. About ...

Service Designer Full Time, Permanent 📍 Hybrid (London/remote with occasional site visits) 💼 Amber Labs 🛡️ Public Sector Programme The Company At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises autonomy, experimentation, and rapid learning to deliver exceptional value to our clients. Our company … reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. ...

Service Designer/Transition Lead – SC Cleared 3 Month Contract London (Hybrid) £425-£450/day (Outside IR35) Service Designer/Transition Lead needed with active SC Security Clearance . Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model … aligned agreed obligations. Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change. Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract. Hybrid Working – 2/3 days/week remote (WFH) + ...

looking for a Service Architect to join on a 6 month contract (strong potential to extend). Role: Service Now structure, automation workflow, and implementation Service Design of product management and support workflows across several hundred products Service Design for a platform-based product ...

Employer Parliamentary Digital Service Directorate Digital Value Band/Grade A2 Salary £57,865 - £68,159 Contract Type Permanent Location Hybrid (remote and on-site - Westminster, London) Security Level Counter Terrorism Check (CTC) The Opportunity The Parliamentary Digital Service is looking for a Senior Digital Initiatives Manager … with the ability to build effective partnerships and motivate teams to deliver meaningful change. This role would suit someone with experience in digital transformation, service design, delivery, analysis, technology, or user-centred design, combined with a strategic mindset and a strong focus on delivering value through digital ...

Senior AI Product Design £85000 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior Principal AI Product Designer London | Up to £85,000 + Bonus + Package A leading organisation operating at the forefront of AI, cyber, and national security is looking to hire … Senior Principal AI Product Designer into a growing, high-impact team. This is a senior, design leadership role focused on building AI-powered digital products in complex, data-rich environments. Why this role? This is not standard product design - this is AI-led, mission-critical work where your ...

Service Delivery Manager (SDM) – Freshservice Migration/ITSM Transformation Contract Role | London (West London) | Hybrid Working We are seeking an experienced Service Delivery Manager (SDM) to join a major ITSM transformation programme supporting a well-established UK enterprise organisation, delivered in partnership with a leading global IT services … provider. This opportunity is ideally suited to an ITSM professional with proven experience implementing or migrating to Freshservice, who can support service transition, operational readiness, and long-term service delivery success. Location: West London Hybrid working: 3 days onsite/2 days remote £500-530 p/ ...

Senior Service Designer (GDS) - Contract Pay Rate: £450 per day (Inside Via Umbrella) Working arrangement: Fully Remote Duration: Contract until November (scope for extension) Urgent Requirement We are currently looking for an experienced Senior Service Designer to join a high-profile government programme delivering digital transformation at scale. … This is an exciting opportunity to work on complex, user-centred services within a fast-paced environment, applying GDS (Government Digital Service) standards and principles . Key Responsibilities Lead end-to-end service design across complex digital services Map and improve user journeys, ensuring services meet user ...

that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems … Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Performance Analyst to design, implement, and iterate performance frameworks that allow teams to understand how well a service is functioning and whether it is meeting policy ...

business operations and technology capability· Leading Kainos/client joint teams to develop business transformation roadmaps· Leading Kainos delivery teams to refine and inform service and product transformation· Leading specific client areas for the Kainos Defence team in identifying, qualifying and converting new opportunitiesMinimum (essential) requirements:· A desire … senior business role e.g. operations management, IT services, data and information, finance· Hands on experience in a digital services discipline such as service design, product management, technical architecture, software development· Experience of agile delivery methods across business and technology changeWho you are:Our vision is to enable outstanding ...

Clearance An experienced Senior Solution Architect with a strong software engineering background (Java/.NET) and eligibility for SC clearance, specialising in the design and delivery of scalable, cloud native solutions using microservices and API-driven architectures. Key Responsibilities Own and lead the development of HLDs for complex enterprise … systems, ensuring scalability, security, and alignment with business objectives Design and deliver microservices based architectures, enabling modular, resilient, and highly scalable platforms Define and govern API first strategies, including RESTful service design, integration patterns, and API lifecycle management Apply TOGAF principles and frameworks to drive structured architecture ...

reports with insight-driven actions. Make fast, data-informed decisions to improve both support operations and overall customer experience. Digital-First Thinking and Automation Design digital support journeys that leverage self-service and automation wherever possible. Use automated workflows that reduce manual effort. Collaborate with product and tech … source. Customer Insight and Cross-Team Collaboration Act as the internal voice of the customer, sharing structured feedback to help improve product and service quality. Work closely with product, engineering, and commercial teams to advocate for customer needs. Lead customer journey mapping exercises to remove friction and enhance satisfaction. ...

Digital Platform Architect (power platform) We are looking for an experienced Microsoft 365 & Power Platform architect to join our client and lead the design and delivery of secure, scalable Modern Workplace solutions for enterprise solutions. This will suit someone who is equally comfortable with solution architecture, hands-on delivery … stakeholder engagement. You'll work across Microsoft 365, Power Platform, security and governance, helping the company modernise how they collaborate, automate and operate. Responsibilities Design and deliver Microsoft 365 and Power Platform solutions, including Power Apps, Power Automate, Dataverse, SharePoint Online and Microsoft Teams Act as a technical lead ...

looking for a Senior User Researcher (FTC) to join a hugely impactful internal project. You will be joining an internal UCD team comprised of Service Designers, Product Designers and Content Designers to re-imagine a piece of software used to aid complex decision making by internal stakeholders - the overall ...

undergo vetting. The Role Sitting at the bridge between Sales and Engineering, you will work with customers, the sales team, and technical teams to design and position secure, compliant solutions for clients operating in regulated sectors. Youll lead technical discovery, produce proposals and SoWs, and ensure a smooth handover … into delivery. Key Responsibilities Partner with Sales to qualify opportunities and understand customer requirements Design end-to-end solutions across cloud, private cloud, networking, and infrastructure Lead technical workshops, presentations, and solution demonstrations Produce Statements of Work, proposals, and technical documentation Ensure solutions meet relevant regulatory and compliance standards ...

Analyse existing business processes to understand pain points, inefficiencies, and improvement opportunities Use data and reporting to inform decisions around process improvement and optimisation Design and deliver Power BI dashboards and reports to support insight-driven decision-making Automate manual or repetitive data and reporting processes where appropriate Elicit … Process Optimisation Strong ability to use data to evaluate and improve business processes Hands-on experience with Power BI (data modelling, DAX, dashboard design) Experience analysing process performance using data and metrics Strong understanding of data transformation and preparation (e.g. Power Query) Confident engaging with both technical ...

stakeholders while delivering meaningful public-facing services, this role offers visibility, autonomy and tangible outcomes. You'll work within an agile, multidisciplinary team to design, write and improve content for digital services, ensuring it meets user needs and aligns with GDS standards. You'll collaborate closely with product … confidently challenge poor content to deliver clear, accessible journeys. Key experience: Designing and editing content for digital services Strong understanding of GDS standards, service design and content patterns Experience working in agile delivery environments Excellent copywriting, editing and proofreading skills Proven senior stakeholder management and influencing capability Ability ...