1 to 25 of 40 Remote/Hybrid Service Design Jobs in London

Service Design Lead Location: London - Hybrid - 3 days on site in London Contract Type: Contract Day Rate: Competitive Duration: Initial 6 months with extension potential Security Clearance: NPPV Level 2 or NPPV Level 3 and CTC Clearance are essential requirements Overview We are supporting a major … Enforcement organisation undergoing significant digital transformation and service modernisation. They are seeking an experienced Service Design Lead to help shape, design and improve critical services used by operational teams, frontline officers, investigators and support functions. This is an opportunity to work on high-profile programmes that ...

industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client … organization, generating results that allow our clients to thrive. What You'll Do Role Overview: As a member of BCG s Global IT Design Center of Expertise (CoE), you will be working to help define and design the delivery of service experiences for employees. ...

Lead Service Designer Contract 6 Months Hybrid Working - couple times per month in either London, Bristol or Warwick Market day rates inside IR35 via umbrella Are you a passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across the board! What You'll Do: In this senior, hands-on role ...

Service Consultant – Service Design & Transition Our client is urgently looking for a Service Consultant, with specialist skills around Service Design and Transition to join their team on contract basis, initially for 6 months with a view to extend. Please note, the role is OUTSIDE … role and you will be working closely with a variety of stakeholders including Architects, Project Managers and more generic business stakeholders. You will design and enable an embedded service management capability to support delivery of a managed service. Service Consultant – Key Skills: Service Design ...

tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Service Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about … user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital … services at scale. This role is ideal for someone who can seamlessly blend GDS service design principles with robust user research practices, ensuring services are designed around real user needs and meet the highest government standards. Key Responsibilities Lead and deliver user-centred design and research activities ...

team that’s building smart solutions, solving real problems, and shaping the future—together. The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold … design vision, building a high‐performing team, and embedding user‐centric and workflow‐centric thinking across the organisation. You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property … suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service environment. The role. You will provide the analysis, structure and evidence needed to shape better services, clearer requirements and successful transformation delivery. Working with ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle. The successful candidate will ensure new and changed services are support-ready, scalable, and moved into live operation with confidence. The role will include Own the Service Portfolio lifecycle. Drive ...

looking for a Delivery Director to provide account-wide delivery and engagement leadership across a strategically important UK Government account. The role oversees multiple service lines including Testing, Service Design and Business Analysis, ensuring delivery is well governed, commercially controlled and consistently aligned to client outcomes. … will operate across delivery leadership, client engagement, commercial management, governance, managed service performance and account growth, working closely with the Account Director, internal capability leads, delivery teams and the client side PMO. We are looking for a leader with experience in complex technology and managed service environments, ideally ...

will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring … accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams. Youll support running the practice effectively as a line manager and mentor. Responsibilities Support the Lead, Project Director, partner or sponsor to deliver successfully ...

Head of Public Sector Service Transformation Consulting Salary: £110,000 + 20% Bonus (up to 40%) + £6,600 Car Allowance Location: London/Hybrid Help transform services that impact millions of citizens. Work with Ministers, politicians and senior public service leaders. Modernise critical, high-volume public services. … newly established consulting capability within a major international technology, business services and transformation organisation. The organisation is investing in a specialist Public Sector Service Transformation practice focused on the modernisation of critical, high-volume public services. This role offers the opportunity to shape how Government delivers mission-critical services ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

delivery lifecycle and will be responsible for the introduction, delivery, maintenance and continuous improvement of the systems and services in their area; this includes service design, model office, service transition, product support and maintenance, service level design, reporting and product level stakeholder management The capability … that are robust, secure, stable, usable, elegant and resilient. The Associate Director (AD), Capability Lead will be responsible for multiple teams within their own service area and must have considerable experience of delivering and maintaining service by following solid and robust Agile principles. This will also require ...

Business Design Partner £65,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future before delivery begins. We're recruiting for an experienced Business Design Partner to join a forward-thinking organisation undergoing significant business transformation. This is a strategic role where you'll partner with … doing Partner with Directors and Executive Sponsors to shape strategic change initiatives. Lead discovery activities to understand business challenges, define outcomes and identify opportunities. Design future operating models, business processes, customer journeys and services. Develop options and recommendations that support informed investment and delivery decisions. Provide constructive challenge ...

ideas, working with specialists to make them real. • Facilitate workshops that align stakeholders around a shared vision. • Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice. Your role • Evaluate existing services for usability, accessibility … will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience • Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus). • Experience with government ...

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are looking for a Design Strategist to join our Digital Excellence team. You will lead teams of designers, nurture their growth and development while fostering best practice and innovation … within our Design community. You will help shape the strategic vision of products and services for our clients and oversee the delivery of design work to ensure technical excellence and high quality, customer focused outcomes. You’ll be joining a thriving community of around 140+ researchers and designers ...

within our organisation. You will be working alongside some of the industry’s leading process transformation experts, with a wealth of experience in Process Design & Optimisation leveraged on the key digital accelerators that underpin a modern approach to transforming our client’s operations. We most commonly deliver our programmes … optimisation tools, techniques and approaches and their application, such as continuous improvement, Lean Six-Sigma, Process re-engineering, Cost Transformation, Process driven Op. Model design, service design Strong understanding and experience of using SAP Signavio/ARIS or similar Business Process Modelling platforms Excellent understanding of Business ...

Experience community. They are passionate advocates for end users, grounded in best practices and user-centred methodologies. With strong foundations in UX and UI design, research, data, and design thinking, UX Designers craft engaging, accessible, and useful digital products and services across a wide range of audiences … platforms. They share a versatile base role, often working across all key phases of the User Centred Design (UCD) lifecycle — from Discover through to deliver, while specialising in either design or research. Our UX Designers are confident working collaboratively in multidisciplinary teams and are comfortable engaging with users ...

Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer … journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services ...

deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide … inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government ...

Service Designer (SC Cleared) £700-£800 per day | Inside IR35 | Hybrid (Canary Wharf, Glasgow or Cardiff - 1 day per week) Contract until September 2026 + potential extension Morgan Hunt are working in partnership with a UK Government organisation to appoint an experienced AI Service Designer with active … designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing end-to-end services that leverage AI, data and automation. You'll work ...

What you'll be doing: ✔ Leading user-centred discovery and research activities ✔ Facilitating stakeholder workshops with senior client teams ✔ Mapping complex user journeys and service experiences ✔ Creating wireframes, prototypes and design concepts ✔ Collaborating with Product Managers, Architects, Engineers and Delivery Leads ✔ Presenting recommendations and influencing decision-makers ✔ Working … high-profile transformation programmes What they're looking for: ✅ Experience working within a consulting environment or delivering consultancy-style engagements ✅ Strong UX research, interaction design and service design capability ✅ Excellent stakeholder management and workshop facilitation skills ✅ Experience working on large, complex digital transformation programmes ✅ Ability to communicate ...