Radius is recruiting for a Talented and experienced ServiceOperationsManager for our Datacentre client based in East London. Assist the Senior ServiceOperationsManager in delivering the strategy for the 24x7 ServiceOperations function, supporting strategic initiatives and embedding a culture … of continuous improvement through the function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention … of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission More ❯
Radius is recruiting for a Talented and experienced ServiceOperationsManager for our Datacentre client based in East London. Assist the Senior ServiceOperationsManager in delivering the strategy for the 24x7 ServiceOperations function, supporting strategic initiatives and embedding a culture … of continuous improvement through the function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention … of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission More ❯
Digital ServiceOperations & Support Manager The Digital ServiceOperations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution … and high customer satisfaction. Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and … operationalization of digital service solutions to enhance efficiency and effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills More ❯
Description The Digital ServiceOperations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. Reporting to the … Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to … enhance efficiency and effectiveness. Support HBU and LSUs with digital service solution delivery (e.g., edge-device configuration, commissioning of data acquisition units, IoT provisioning and configuration, etc.) Training & Certification: Develop and implement certification pathways to equip field teams with the necessary skills for digital service operations. Process Standardization More ❯
s most innovative fintechs, and the Financial Times recognised us as one of Europe's fastest-growing companies in 2023. As a Client Services OperationsManager, you will play a key role in supporting the operational effectiveness of the Client Services teams across APAC, AMER, and EMEA regions. … role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and wants to build a deep understanding of how service delivery, strategy, and execution come together in a global business setting. There are four key parts to the role: Become an expert on internal More ❯
Manager - Financial Services Operations (Wealth & Asset Management) Base Location: London The KPMG Customer, Operations and Infrastructure Financial Services function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's … organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Manager - Financial Services Operations? In order to support the growth of our capabilities within the Customer, Operations and Infrastructure Financial Services (CO&I … combining an understanding of the Wealth & Asset Management industry with transformation, reorganisation and optimisation capabilities. What will you be doing? You will be a Manager within our CO&I FS Ops team aligned to WAM Consulting and will be helping both grow our business and ensure our teams deliver More ❯
london, south east england, United Kingdom Hybrid / WFH Options
KPMG UK
Manager - Financial Services Operations (Wealth & Asset Management) Base Location: London The KPMG Customer, Operations and Infrastructure Financial Services function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's … organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Manager - Financial Services Operations? In order to support the growth of our capabilities within the Customer, Operations and Infrastructure Financial Services (CO&I … combining an understanding of the Wealth & Asset Management industry with transformation, reorganisation and optimisation capabilities. What will you be doing? You will be a Manager within our CO&I FS Ops team aligned to WAM Consulting and will be helping both grow our business and ensure our teams deliver More ❯
