1 to 25 of 49 Remote Support Engineer Jobs in London

IT Support Engineer - 3rd Line - 2nd Line Support - Circa £36k + Benefits Package. Onsite. Hampton Court, Greater London. Permanent. Onsite - Monday to Friday during Term Time/School Holiday Periods - reduced working hours & flexibility to work from home. *Must have Education Sector experience. *Must be Eligible to work in the UK. Leading School is seeking to secure … a 3rd Line - 2nd Line IT Support Engineer - the role is supported by an MSP. The role will support 100+ staff members & 100 students. Technical Skills Required: 3rd Line - 2nd Line IT Support Engineer - 3 to 4 years’ experience. Microsoft 365 Admin, SharePoint & MS Teams. Windows Server - knowledge of AD, DNS, DHCP, VMware etc. Networking … Troubleshooting Switches, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN - 2nd Line Support/Desirable to have Ubiquity or Cisco Meraki experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web More ❯

Job Title: 2nd Line IT Support Engineer - Local Government Location: South-West London Contract Duration: Initial 2 months Day Rate: £250 per day (Inside IR35) Start Date: 17th March 2025 Work Arrangement: Office-based (No remote working) Salt Recruitment is currently seeking an experienced 2nd Line IT Support Engineer to join a Local Government organisation in … London . This is an excellent opportunity for an IT professional with strong troubleshooting skills and a background in public sector or corporate IT environments to provide hands-on support in a fast-paced setting. Key Responsibilities: Provide 2nd line IT support , troubleshooting both hardware and software issues. Support and maintain Windows 10, Windows Server OS, Azure … Intune, and Microsoft 365 . Manage and troubleshoot Active Directory, VPNs, and remote support tools . Provide technical assistance with mobile devices (iOS & Android), laptops, and desktops . Install and upgrade software as required. Work with virtualisation technologies such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate … you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the office in the City of … mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support More ❯

customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time to time, need to visit our … the office Monday-Friday. After the probationary period, you will have the option to work in hybrid (4 days from the office and 1 day from home) Responsibilities Technical support Be the main point of contact for escalations within the service desk: Lead Problem and Major Incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non … standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and More ❯

IT Support Engineer – 1st Line/2nd Line Support £28,000 - £30,000 | Fully Remote (UK-based) You're the person people call when tech goes wrong, and the one they thank when it's back up and running. You’ve got the 1st and 2nd line support basics nailed, and now you’re looking for … a fully remote role where you can support a wide range of users, get involved in the Microsoft 365 stack, and keep sharpening your skills. This is your chance to join a well-established internal IT team, supporting both colleagues and external partners across the UK. You’ll be managing everything from new starter setups and user queries to … home. What’s in it for you? Salary : £28,000 - £30,000 Location : Fully remote (UK-based), ideally within reach of London, but flexible Variety : 1st and 2nd line support across a broad and modern tech environment Microsoft Stack : Get hands-on with Azure AD, SharePoint, Intune, OneDrive, Exchange, Teams, and more Team Culture : Supportive, collaborative, and focused on More ❯

2nd Line IT Support Engineer - Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part of their growth plans for More ❯

2nd Line Support Engineer Up to £35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading … IT Managed Service Provider (MSP). The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution … of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus More ❯

2nd Line Support Engineer Up to £35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading … IT Managed Service Provider (MSP).The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of … the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm)Holidays: 20 days per year, plus bank More ❯

in international professional services/consulting/law firm environments Keen to develop new skills in a 6 month Fixed Term Contract whilst applying your systems, networks and desktop support skills Looking to work in the heart of the City of London If so, Euro London might just have the ideal opportunity for you ! Currently Euro London Appointments is … recruiting for an mid-level Technical Support Engineer to support internal end-users in their central London office, as well as remote colleagues based across Europe. You would join a leading economic consultancy proving vital information for competition policy, economic and financial regulation , public policy making and damages assessment across all industries. You will play an important … of IT knowledge is an asset that you are keen to apply to your next opportunity. Please see below the key responsibilities in this position : Working as a technology support advocate for staff in the London office as well as for other remote locations across EMEA. Ability to configure, install and troubleshoot all standard software applications and laptop computers. More ❯

savings market through deposit aggregators in August 2023. It launched its direct to customer retail banking proposition in late 2024. More information: We are seeking an experienced Lead IT Support Engineer to join our team. As the Lead IT Support Engineer you will bring extensive knowledge of ITIL, ability to manage others while maintaining a hands … on approach. You will play a crucial role in ensuring the efficient and smooth operation of our service desk and support function. Expertise in Office 365 will be vital in assisting our employees with software-related issues and driving the effective utilisation of Office 365 tools across the organisation. Please note this is a predominantly office-based role that … asks you to be in the office 3-4 days a week. Occasional weekend on-call support as part of a rotating team schedule is also required. Duties & Responsibilities: Manage and oversee the work of support engineers, ensuring the team runs smoothly and efficiently. Allocate tasks and responsibilities to team members, providing guidance and support as needed. More ❯

This is an excellent opportunity for an IT Support Engineer to join an MSP in Central London. This role is paying £30,000 - £40,000 and offers hybrid working. The ideal candidate will have some MSP experience, although this is NOT essential. To be considered for this IT Support Analyst position, you will have several years of … experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. Core skills and experience will include: Windows 10 & 11 InTune, MDM & Entra ID Office 365, SharePoint & Teams Active Directory & Azure AD Some experience with cyber security & network monitoring This role is a hybrid role, split between the office in … pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer. More ❯

IT Support Engineer with 1 st and 2 nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years … experience of 1 st and 2 nd Level Support as an Engineer. Covering a range of various duties from; Desktop and Mobile support, to supporting our 150 + User base with 5-days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will … of IT work for 2024 (new imaging process ?" new ITSM tool ?" and many more projects coming in 2024). Main skills for the position: Required to cover onsite IT Support ?" Monday to Friday between our business hours of 08:00am -> 17:30pm (UK). As we work closely with our parent company in the Middle East and our European More ❯

End User Support Engineer I page is loaded End User Support Engineer I Apply remote type Hybrid Working locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R25_402 With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients … Specialist who is passionate about technology, motivated to learn, and prepared to face both challenges and rewards in a dynamic environment. Position Overview The EUS Specialist will provide comprehensive support covering deskside, mobile, telephony, and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures. Job Responsibilities Responsible for … work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff Identify, solve and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and voice services Review and investigate all IT-related problems to determine cause and most appropriate More ❯

tackling complex challenges, and are driven to deliver exceptional customer experiences, Seventh State is the place for you. The Opportunity We are seeking a highly motivated and technically proficient Support Engineer to join our exceptional team. In this pivotal role, you will be at the forefront of our customer interactions, acting as a trusted advisor and technical expert … contribute to the success of our valued customers. You will work alongside experienced consultants and engineers, continuously expanding your knowledge and making a tangible difference. Key Responsibilities As a Support Engineer, your responsibilities will be multifaceted, encompassing direct customer support, proactive system monitoring, knowledge sharing, and contributions to the broader technical community. Customer Support Activities Prompt … and Effective Ticket Resolution: You will diligently monitor and respond to customer support tickets in a timely and professional manner, ensuring clear communication and efficient resolution of their technical inquiries and issues. Collaborative Problem Solving via Customer Calls: You will actively participate in scheduled and unscheduled calls with customers to gain a deeper understanding of their challenges, provide real More ❯

key to success. We foster a dynamic and enjoyable work environment where teamwork, enthusiasm, and a sense of adventure are encouraged. The Role: We are looking for a software support engineer to assist our customers with concerns and challenges and also recommend solutions to address their needs. You will be answering emails and telephone enquiries from our clients … who use our bespoke software systems. You will proactively support the business on a day-to-day basis, contributing to the future success and strategy. You will assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. You will work closely with our Configuration Specialist, Customer Success team, and collaborate with the … for someone who loves making things with data and solving problems with data. Key Responsibilities: Answer email and telephone enquiries from our customers Resolve customer issues within SLA timeframes Support customer processes and help with solutions Update knowledge base where required Attend and lead client meetings to discuss issues Proactively look for trends to help improve our bespoke software More ❯

Our client is looking for a number of Customer Support Engineers to join their team on a six month initial contract, working fully remotely. The role will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE ADMS More ❯

IT Applications Support Engineer Our client is looking for an experienced IT Applications Support Engineer Analyst to start ASAP on an initial 6 month contract. This is for an immediate start. Hybrid working 6 months + long term extension Skills/Experience 5+ Years min. in an IT Applications Support role Strong business applications experience … Application providers and ensure smooth running of systems and SLA's are adhered to Deliver key areas of internal changes ie online documents, workflows & products Continuously review & improve application support processes and ensure that documentation is kept updated Due to the volume of applications received for positions, it will not be possible to respond to all applications and only More ❯

In the UK alone it is responsible for the operation and maintenance of close to 800MW of solar assets across roughy 100 sites. This business is seeking a Technical Support Engineer to be the backbone of the O&M function. You would be directly overseeing the O&M of over 100 sites, working closely with the ground teams … as quickly and effectively as possible. If there is a problem out in the field that the field service engineers cant fix, they will report it to the Technical Support Engineer for more in-depth troubleshooting. This is a new function in the business. Due to this you would be working with the senior engineering leadership to onboard … running of these projects. This is an ideal role for someone who is in a similar role & looking to increase their portfolio size, or a skilled & experienced O&M engineer looking to step away from the tools. Main responsibilities: Provide remote support to field engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring More ❯

In the UK alone it is responsible for the operation and maintenance of close to 800MW of solar assets across roughy 100 sites. This business is seeking a Technical Support Engineer to be the backbone of the O&M function. You would be directly overseeing the O&M of over 100 sites, working closely with the ground teams … as quickly and effectively as possible. If there is a problem out in the field that the field service engineers cant fix, they will report it to the Technical Support Engineer for more in-depth troubleshooting. This is a new function in the business. Due to this you would be working with the senior engineering leadership to onboard … running of these projects. This is an ideal role for someone who is in a similar role & looking to increase their portfolio size, or a skilled & experienced O&M engineer looking to step away from the tools. Main responsibilities: Provide remote support to field engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring More ❯

In the UK alone it is responsible for the operation and maintenance of close to 800MW of solar assets across roughy 100 sites. This business is seeking a Technical Support Engineer to be the backbone of the O&M function. You would be directly overseeing the O&M of over 100 sites, working closely with the ground teams … as quickly and effectively as possible. If there is a problem out in the field that the field service engineers cant fix, they will report it to the Technical Support Engineer for more in-depth troubleshooting. This is a new function in the business. Due to this you would be working with the senior engineering leadership to onboard … running of these projects. This is an ideal role for someone who is in a similar role & looking to increase their portfolio size, or a skilled & experienced O&M engineer looking to step away from the tools. Main responsibilities: Provide remote support to field engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring More ❯

this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and all associated entities. We … are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. Role Responsibilities … Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock levels and keeping More ❯

Graduate Dev Ops and Application Support Engineer Sinara Consultants is actively seeking technically-minded and curious graduates who are interested in a career in DevOps and Application Support and Engineering fields to join our Technical Operations team. The role is an interesting mix of DevOps engineering work on projects within Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers. This is a shift-based role requiring availability for predominantly evening and overnight shifts. Applicants should ensure they are comfortable with this. Full training will be provided at the start. … About the role The role entails active monitoring, maintenance, management and incident support of Sinara software applications for our clients. Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems. Another facet of the role will be More ❯

need help or have an issue with technology. We're a friendly and helpful team, happy to greet our new hires on their first day, help employees with technical support, and manage our hardware and fleet of laptops across all of our global offices. We provide services across our service desk, over chat, and face to face and zoom … in our core offices. Job Summary: You'll provide outstanding customer service and support to our Airwallex team in our offices and remotely. We're obsessed with delivering a fantastic support experience and world-class customer service. From new hire IT onboarding to service desk tickets and walk-up support, meeting room and all-hands AV, you … You'll be the first point of contact when things go wrong for our team, and you'll work closely with your peers internationally to provide a consistently great support experience for our team. You'll get to work on a lot of different technology and projects, and grow your skills in engineering. This job is in-office. This More ❯

Role: Platform Support Engineer Salary: £45,000 WFH: Hybrid - 2-3 days/week in Central London office Overview Our client is a fast-growing, outcome-led financial technology company helping individuals build a better relationship with their money. As part of a mission to deliver a world-class wealth platform, they're hiring a Platform Support Engineer to bolster internal operations and enhance infrastructure reliability across their growing team. Sitting within a technically diverse and highly collaborative Platform Team, you'll play a key role in supporting end-users, maintaining core systems (AWS, Google Workspace, MDM), and driving hands-on infrastructure projects from start to finish. The role blends operations, project ownership, and platform … optimisation in a modern, Mac-first, cloud-native environment. Key Responsibilities Manage internal support tickets via Jira and provide high-quality end-user support Administer Google Workspace and support Mac, Windows, and Linux devices using MDM tools Support operational changes and handovers from Platform Engineering Own technical projects end-to-end, from scoping through to delivery More ❯

They're passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they're now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions. This is an exciting chance to … in a hands-on role that makes a real impact. The role offers flexible hybrid working. What You'll Be Doing: Lead, coach, and develop a team of BMS support engineers. Manage escalation of complex technical issues across various BMS platforms. Deliver both remote and on-site technical support as needed. Prioritise and allocate workload, ensuring support SLAs are met. Collaborate with clients and internal teams to deliver best-in-class service. Maintain thorough documentation and support the growth of internal knowledge bases. Keep up to date with the latest BMS technologies and share insights with the wider team. What You'll Bring: Strong technical background in Building Management Systems and HVAC. Leadership or mentoring More ❯