Conversational AI Designer
- Hiring Organisation
- Miratech Group
- Location
- London, UK
- Employment Type
- Full-time
systems into modern, intelligent, and customer-centric voice experiences. The ideal candidate will have strong hands-on experience in conversational design, voice UX, and natural language understanding, with a proven ability to modernize traditional menu-driven or basic natural language IVR flows into intuitive, human-centered conversational … libraries, and conversational flows based on real customer behavior and business requirements. Improve IVR containment, task completion rates, and customer satisfaction through effective conversational UX design. Design robust recovery strategies, error-handling patterns, and escalation paths to ensure smooth transitions to live agents when needed. Collaborate closely ...