Service Delivery Manager
- Hiring Organisation
- Mitel
- Location
- London, UK
- Employment Type
- Full-time
enterprise customers. The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional … senior point of contact for customers regarding service delivery, operational performance, and service improvement initiatives. Manage the end-to-end delivery of Unified Communications and voice managed services, ensuring contractual commitments and service level agreements are consistently achieved. Lead regular service reviews, governance meetings, and executive business reviews ...