1 to 25 of 85 Remote User Research Jobs in London

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary agile … team working on the Government Digital and Data Profession Capability Framework, which defines roles and skills across digital, data and technology. Your research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the … that support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

role, it will now be based on an Umbrella solution. Essential skills/experience required: 5+ years' product management experience (ideally SaaS/digital - Jaggaer) Deep understanding of UX & user-centred design Direct experience with Jaggaer or similar procurement/commercial systems Experience in transformation programmes Excellent communication & presentation Commercial transformation in immature workflow/process environments Analytical & problem … solving Excellent writing & editing Able to conduct/analyse user research & usability tests Prioritisation & decision-making under pressure Complex process mapping & engineering Proven track record in product delivery, especially content/process transformation Experience collecting, distilling & prioritising user requirements across numerous stakeholders and personas Working with cross-functional teams Demonstrated experience building and delivering a product or … and process, driving strategic improvements. Lead process improvement and content strategy initiatives, with a focus on digital procurement systems. Apply strong product management expertise to deliver transformation and optimise user experience. Post-launch, ensure continuous improvement and performance optimisation of the system. Mentor and develop team members to build capability and resilience. Oversee content delivery across multiple formats and More ❯

role, it will now be based on an Umbrella solution. Essential skills/experience required: 5+ years' product management experience (ideally SaaS/digital - Jaggaer) Deep understanding of UX & user-centred design Direct experience with Jaggaer or similar procurement/commercial systems Experience in transformation programmes Excellent communication & presentation Commercial transformation in immature workflow/process environments Analytical & problem … solving Excellent writing & editing Able to conduct/analyse user research & usability tests Prioritisation & decision-making under pressure Complex process mapping & engineering Proven track record in product delivery, especially content/process transformation Experience collecting, distilling & prioritising user requirements across numerous stakeholders and personas Working with cross-functional teams Demonstrated experience building and delivering a product or … and process, driving strategic improvements. Lead process improvement and content strategy initiatives, with a focus on digital procurement systems. Apply strong product management expertise to deliver transformation and optimise user experience. Post-launch, ensure continuous improvement and performance optimisation of the system. Mentor and develop team members to build capability and resilience. Oversee content delivery across multiple formats and More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

Position: Head of User Research/Service Designer Duration: 3 months Location: Relocation to the customer’s European office required (hybrid working available) Rate: Open to negotiation Overview We’re looking for a Head of User Research who can bridge User Research and Service Design to help our client embed a truly customer-centric … work directly with client teams across financial services, technology, and ecommerce , helping them mature their capability in human-centred design, service innovation, and CX strategy . You’ll lead research that spans digital and physical channels, apply ethnographic methods to uncover deep behavioural insight, and design service experiences that connect front-stage customer touchpoints with back-stage processes and … systems. Beyond delivery, you’ll help shape frameworks and tooling that allow the client to sustain and scale research and service design long after your engagement ends. Key Responsibilities Assess a client’s current research and service design maturity, tools, and processes — identifying opportunities to evolve their capability and impact. Design and deliver multi-channel research programmes More ❯

will play a key part in their next phase of growth. Youll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. Youll be responsible for enhancing the … user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where youll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where youll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and interactive prototypes to More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

play a key part in their next phase of growth. You’ll be working closely with a cross-functional team and will take ownership of the UX requirements from research through to design. They looking for a UX Designer with experience in designing intuitive and interactive user interfaces for web-based applications. You’ll be responsible for enhancing … the user experience across all their products with the change to lead design, collaborate and drive alignment across the company. What will you be doing: Take the lead on the design process where you’ll own and drive the end-to-end design process starting with user research through to designs Be responsible for the user research and discovery where you’ll conduct comprehensive user research including interviews, workshops and surveys to build a deep understanding of their users goals and requirements Work closely with product managers, engineers and other stakeholders to turn business requirements and user insights into design concepts user flows and journey maps Create wireframes, mockups and More ❯

transformation to modernise the systems and services that support property ownership across England and Wales. As the Head of Systems Value, you will provide senior leadership that brings together user research and business analysis to drive evidence-based decision making across the organisation. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and … of Systems Value on a fixed term appointment for 2 years and possible extension to a permanent placement. Job description As the Head of Systems Value, you will combine user research and business analysis to drive evidence-based decision making across HM Land Registry. You will be responsible for building and leading a cross-disciplinary team that integrates … qualitative user insights with quantitative business metrics to inform product strategy and organisational priorities. By utilising your expertise in both research methodologies and business analysis, you will establish frameworks for connecting user needs to business outcomes, lead research initiatives through the product lifecycle and partner with executive stakeholders to influence strategic direction. You will work with More ❯

My client, who are a government funded organisation, working within the public sector are looking for an additional User Experience Research Consultant to come in and work initially on a 12 week basis fully remote. You Must have had experience of working alongside Gov.uk, please do not apply if this is not the case! You will be a … User Experience (UX) Research specialist that is passionate about research, user centered design, and building great products. An advocate of rapid iterative testing during development and upfront product discovery research. You will have created and led UX Research processes and strategy within an agile development environment, whilst working across multiple teams and platforms. From lab … based testing, diary studies, in-depth interviews, user groups, or remote evaluations, you will bring the right set of tools to solve the problem/answer the questions. Working closely with design and development teams to ensure the UX specification is successfully translated into visual design and code you must offer 3-4 years' experience working at an Agency More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS-aligned … environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS-aligned … environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad’s next “Rising Star of the Year?” Our very own Head of … UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.” Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service … maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility More ❯

sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad’s next “Rising Star of the Year?” Our very own Head of … UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.” Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service … maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

User Researcher (Active SC required) Contract Duration: Beginning October End of January (with potential to extend) Day Rate: 500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

User Researcher (Active SC required) Contract Duration: Beginning October End of January (with potential to extend) Day Rate: 500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users interact with … data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data More ❯

structured and logical approach towards understanding problems and designing inclusive, human-centred experiences. We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who's keen to develop their 'T-shaped' skills and is not afraid to take on new challenges User-centred design You understand user-centred design … the 'big picture' through to detailed interaction, visual, content and information architecture design. You're able to understand, facilitate and communicate a vision of change from both business and user perspectives. You're experienced in mapping service experiences and defining changes to meet user and business needs. You're experienced at rapid prototyping to test, iterate and validate … solution designs. You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs. You're experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs. You're also able to support and coach teams and stakeholders in the More ❯

quickly, but everyone is very friendly and will help you learn the ropes. You’ll work closely with product managers, engineers, and stakeholders from across the business to design user-friendly, intuitive experiences that help us build better tools for couriers, customers, and internal teams. This is also a hands-on role where you’ll work directly with both … customers and couriers, running user interviews, leading usability sessions, and joining courier days , where you’ll experience the product in the real world by using our app on actual jobs or riding along with couriers to see how your designs perform on the ground. You’ll be reporting to our Product Manager. We’re a remote-first team, but … there will be occasional requirements to join in-person team sessions o r user research visits. You will need to be London based. You will thrive here if you: Have solid experience designing user-centred digital products Are confident in Figma (components, variants, auto layout — the whole lot) Know how to balance UX thinking with polished visual More ❯

quickly, but everyone is very friendly and will help you learn the ropes. You’ll work closely with product managers, engineers, and stakeholders from across the business to design user-friendly, intuitive experiences that help us build better tools for couriers, customers, and internal teams. This is also a hands-on role where you’ll work directly with both … customers and couriers, running user interviews, leading usability sessions, and joining courier days , where you’ll experience the product in the real world by using our app on actual jobs or riding along with couriers to see how your designs perform on the ground. You’ll be reporting to our Product Manager. We’re a remote-first team, but … there will be occasional requirements to join in-person team sessions o r user research visits. You will need to be London based. You will thrive here if you: Have solid experience designing user-centred digital products Are confident in Figma (components, variants, auto layout — the whole lot) Know how to balance UX thinking with polished visual More ❯

quickly, but everyone is very friendly and will help you learn the ropes. You’ll work closely with product managers, engineers, and stakeholders from across the business to design user-friendly, intuitive experiences that help us build better tools for couriers, customers, and internal teams. This is also a hands-on role where you’ll work directly with both … customers and couriers, running user interviews, leading usability sessions, and joining courier days , where you’ll experience the product in the real world by using our app on actual jobs or riding along with couriers to see how your designs perform on the ground. You’ll be reporting to our Product Manager. We’re a remote-first team, but … there will be occasional requirements to join in-person team sessions o r user research visits. You will need to be London based. You will thrive here if you: Have solid experience designing user-centred digital products Are confident in Figma (components, variants, auto layout — the whole lot) Know how to balance UX thinking with polished visual More ❯