re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - WorkforceManagement (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the WorkforceManagement team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforcemanagement, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯
capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of WorkforceManagement (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … dynamic environment. Proven track record in researching information effectively and applying it to practical challenges. Driven to deliver results and achieve meaningful outcomes. Some 'nice to haves' Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued. Our values We are bold We More ❯
capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of WorkforceManagement (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … dynamic environment. Proven track record in researching information effectively and applying it to practical challenges. Driven to deliver results and achieve meaningful outcomes. Some 'nice to haves' Experience in WFM, payroll, or CRM software, alongside MS SQL, is highly regarded. Proficiency in a second language, such as French, Italian, or Spanish, is greatly valued. Our values We are bold We More ❯
branded campaigns and events. Innovation and Solution Development: Identify opportunities to enhance Sabio's service capabilities through partner technologies. Drive emerging technology initiatives, including AI/analytics, cloud infrastructure, WFM, WFO and advanced CX solutions. Governance and Reporting: Maintain and report on partner governance frameworks, including sales planning, customer bid reviews, and contractual alignment. Regularly update internal stakeholders on partner More ❯
DOE Puzzel: The Low-Down Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforcemanagement, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years' experience since our foundation in Norway, we're already in the Nordics, growing rapidly in More ❯
define their customer experience (CX) strategy. Act as a trusted advisor to senior stakeholders, providing strategic insights on how technology can address evolving customer experience needs. Optimise omnichannel support, workforcemanagement, and real-time analytics for enhanced service delivery. Identify opportunities to incorporate AI-driven automation and predictive analytics to improve CX outcomes. Migration & Delivery Management: Plan and execute CCaaS More ❯
capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of WorkforceManagement (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across More ❯
Deputy is a global SaaS remote-first workforcemanagement company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the More ❯
London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our WorkforceManagement team The Data Analyst, WorkforceManagement role sits inside the Commercial Planning & Governance team who form part of the WorkforceManagement function at Monzo. WorkforceManagement is a key part of Customer Operations, helping us to know where and when we … COps cost or headcount. Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting/dashboards for WorkforceManagement, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains. Building strong relationships … to scope and monitor the implementation of changes as well as validating that agreed business objectives were met. We'd love to hear from you if You have a WorkforceManagement/Forecasting/Operations background. You have demonstrable experience using SQL in an Operations/WorkforceManagement setting. You have experience building and maintaining dashboards in Looker. You are More ❯
across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforcemanagement solutions to take care of the most important part of their businesses - their people. Enter Sona: the next generation of AI-native, frontline workforce management. We've built an … the following apply to you: Experience as a Sales Engineer, Solution Consultant, or Technical Presales role, with a strong track record of selling technical products; You have experience in workforcemanagement or HR technology and are able to explain and confidently sell this complex product. Experienced working with complex software solutions that have multiple products. You're confident in communication More ❯
and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence WorkforceManagement QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing More ❯
Customisation Implementation of highly complex routing logic A strong understanding of contact centre reporting and KPIs Live chat/email/social messaging In-app messaging/SDK integration WorkforceManagement Quality Management Speech Analytics A strong understanding of operational needs of contact centres and proven experience delivering technical capabilities to meet these needs Benefits Natilik offers a series of More ❯
Support Engineer will be dedicated to a high-priority customer, providing expert guidance and support to their end users on the efficient and effective use of their WorkforceManagement (WFM) software solution. This role is crucial in helping the customer achieve their business objectives. Additionally, the Senior Technical Support Engineer will collaborate with various teams at NICE to ensure the … overall health and performance of the cloud-based WFM solution. How will you make an impact? Work with various NICE departments (Support and R&D) and the customer for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the More ❯
a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforcemanagement solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide! We value passion, quality, innovation, trust, and collaboration . You More ❯
other teams can use. Tooling that enables our 3,500 customer support agents to give the best possible support for customers and automating away things that distract from that. Workforcemanagement systems that ensure our customers are connected to high-quality support as quickly as possible, efficiently route customer requests to the right support person at the right time and … manage forecasting and scheduling of a 3,500 strong workforce. This role will primarily focus on our customer support tooling and workforcemanagement systems. As a Staff Engineer: A Staff Engineer at Monzo is a technical (IC) leadership position. As a Staff Engineer in the Operations collective at Monzo, you will: Partner with the Engineering Director supporting the collective and More ❯
About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforcemanagement, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed More ❯
clients reimagine payroll – from technology and process to strategy and operating model. This could suit either: A payroll SME ready to move into consulting, or A seasoned Payroll/WFM consultant ready for more complex and global work Why Join? Lead end-to-end payroll transformation and advisory engagements Partner with global clients across a mix of industries and project More ❯
City of London, London, United Kingdom Hybrid / WFH Options
JGA Recruitment Group
clients reimagine payroll – from technology and process to strategy and operating model. This could suit either: A payroll SME ready to move into consulting, or A seasoned Payroll/WFM consultant ready for more complex and global work Why Join? Lead end-to-end payroll transformation and advisory engagements Partner with global clients across a mix of industries and project More ❯
capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of WorkforceManagement (WFM), HR, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across … showcase the unique value of the Humanforce solution, aligning it with the business goals and interests of prospective customers. Some 'nice to haves' Experience in HCM solution sales (HR, WFM, Payroll, or related SaaS) is a huge plus! Our values We are bold We are all in We are customer obsessed We do what we say We are good humans More ❯
PMM WorkforceManagement Ltd is a well-established international staffing agency with multiple offices and branches worldwide. As a strategic partner in workforce solutions across Europe and the Middle East, we operate in various industrial sectors, such as Construction, Oil, Energy, and others. As part of our expansion in the healthcare recruitment sector , we are seeking an experienced Business Developer … frequent travel opportunities. If you are an ambitious professional eager to contribute to the growth of an innovative healthcare recruitment service, please send us your updated CV . PMM WorkforceManagement and its clients are equal-opportunity employers that value diversity within their teams. More ❯
a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforcemanagement solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide! We value passion, quality, innovation, trust, and collaboration . You … to a C-level leadership audience. Experience in diagnosing complex business challenges and leading the process of defining the solution. Background in a broad range of solutions, such as WorkforceManagement, HCM, Task Management, Payroll, LMS or other SaaS software. Professionalism and passion in supporting our mission to improve the work lives of the frontline workforce Be curious. Be very More ❯
a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. We develop workforcemanagement solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide! We value passion, quality, innovation, trust, and collaboration . You More ❯
money, and unleash their human potential. Our vision is to power and empower millions of businesses with our software. About Jibble Group We're a scale-up in the WorkforceManagement space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries. We launched PayrollPanda.my and Jibble.io in More ❯
money, and unleash their human potential. Our vision is to power and empower millions of businesses with our software. About Jibble Group We're a scale-up in the WorkforceManagement space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries. We launched PayrollPanda.my and Jibble.io in More ❯
London, England, United Kingdom Hybrid / WFH Options
Client Server
combined with SC Clearance? You could be progressing your career in a senior, hands-on Lead Backend Software Engineer position at a scale-up technology company with a successful workforcemanagement solution used within the government, defence and other public sector clients. As a Lead Backend Software Engineer you will take a lead role in designing and developing secure, event More ❯
