23 of 23 Remote/Hybrid WFM Jobs in London

experience working with external payroll providers. Background in: Payroll & T&A vendors (e.g. UKG, Replicon, Legion, or similar), or Consulting firms specializing in payroll, workforce management, or HR systems, or In‐house payroll transformation roles in international organizations. Technical & Functional Skills Deep understanding of payroll‐relevant T&A data ...

Consumer Products, Energy & Utilities, Telco & Media,Financial Services industriesExperience in working on integrated Contact Centre solutions and services in terms of technology,operational delivery, WFM, Learning, Reporting & Analytics and Quality. Process Improvement methodologies.Experience improving customer journeys to improve CX outcomesExperience of RFI/RFP processes and effective solution/proposal ...

Products, Energy & Utilities, Telco & Media,Financial Services industries* Experience in working on integrated Contact Centre solutions and services in terms of technology,operational delivery, WFM, Learning, Reporting & Analytics and Quality. Process Improvement methodologies.* Experience improving customer journeys to improve CX outcomes* Experience of RFI/RFP processes and effective solution ...

HAVE Experience with other CCaaS platforms (e.g. NICE, Amazon Connect, Five9, Twilio). Relevant Genesys Cloud certifications. Experience integrating contact centre platforms with CRM, workforce management and core insurance systems. Experience within a consulting or systems integrator environment. ...

monitor sign-off. Hold regular team meetings and one-to-one sessions with your Fraud Specialists, giving timely, fair and constructive feedback. Support our workforce management team on agent schedules and work closely with the wider Fraud Operations Team Leaders to manage peak weeks. Take escalated calls to offer further ...

change for Workday implementations within large and complex organisations. Deep understanding of organisational change management methodologies. Strong experience delivering change across HR, Payroll, Talent, Workforce Management, or Finance functions. Demonstrable success driving user adoption and business readiness for enterprise system implementations. Experience conducting stakeholder analysis, impact assessments, and change readiness ...

consolidate fragmented health data, analyse patient costs, identify health inequalities, improve workforce planning, and deliver better-informed clinical and operational decisions. They also provide workforce management software that supports the scheduling and management of care teams. Part of a global technology group operating in more than 50 countries and supporting ...

countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary Location ...

countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionMiratech is looking for a Workforce Management Product Manager to support the execution and continuous improvement of Workforce Management products and platforms. As part of a global customer-focused organization … process excellence to help customers get the most value from the products and services they use.Responsibilities:Support the Product Manager in executing the Workforce Management product roadmap.Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features.Help prioritize the product ...

work directly with internal stakeholders and the contractor network to ensure optimal resource allocation and project delivery. Key Responsibilities: Capacity planning and workforce management Aligning internal network of tech contractors to projects Internal stakeholder management across the business Acting as point of escalation for contract renewals& incidents Ideal Candidate: Strong ...

role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational … across a global organization. Responsibilities:Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.Participate ...

/or Talkdesk is welcomed alongside this.Strong knowledge of contact centre technologies including IVR, ACD, CTI, conversational AI, voice and digital channels, call recording, workforce management, analytics, and reporting.Experience designing integrations across CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow, Zendesk), workforce management, unified communications, and enterprise applications.Experience with cloud platforms such ...

monitoring case volumes, agent activity, and workload across Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations.Accountable for maintaining schedule accuracy in Assembled (our Workforce Management platform) - processing intraday adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.Deliver clear, timely intraday … performance, agent activity and resource risk.Key ResponsibilitiesWe are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will be the dedicated ...

United Kingdom (GB).Job Description: Business Analyst – HR & Labor Process (Europe)Position SummaryWe are seeking experienced Business Analysts with deep knowledge of local HR, workforce management, and labor regulations within European countries. The role will support large-scale HR transformation, process optimization, compliance, and workforce-related initiatives for global enterprises. … laws, labor practices, employee lifecycle processes, and stakeholder management within their respective European markets.Key ResponsibilitiesBusiness Analysis & Process ConsultingAnalyze and document current-state HR and workforce management processes.Gather, validate, and prioritize business requirements from HR, Operations, Legal, and Compliance stakeholders.Facilitate workshops and stakeholder interviews to identify process improvement opportunities.Develop business process ...

Kingdom (GB). Job Description: Business Analyst – HR & Labor Process (Europe)Position SummaryWe are seeking experienced Business Analysts with deep knowledge of local HR, workforce management, and labor regulations within European countries. The role will support large-scale HR transformation, process optimization, compliance, and workforce-related initiatives for global enterprises. … labor practices, employee lifecycle processes, and stakeholder management within their respective European markets. Key ResponsibilitiesBusiness Analysis & Process ConsultingAnalyze and document current-state HR and workforce management processes. Gather, validate, and prioritize business requirements from HR, Operations, Legal, and Compliance stakeholders. Facilitate workshops and stakeholder interviews to identify process improvement opportunities. ...

Reading Business Line Tax & Legal Job Type Permanent/FTC Date published 26-Aug-2026 Req # 24817 Job description Connect to your IndustryPayroll & Workforce Management at Deloitte is all about solving our clients’ challenges. Joining our team, you will work with a diverse range of clients from large … with client stakeholders from HR and payroll, focusing on how we make the complex simple, supporting your clients across the breadth of payroll and workforce management, including supporting key alliance relationships.The team support clients across key areas such as end-to-end technology implementation services across HCM, payroll and workforce ...

THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car ...

Basic informationLocationBirmingham, London, ReadingBusiness LineTax & LegalJob TypePermanent/FTCDate published10-Jul-2026Req #23426Job descriptionConnect to your IndustryPayroll & Workforce Management at Deloitte is all about solving our clients’ challenges. Joining our team, you will work with a diverse range of clients from large UK employers to global organisations. You will work … with client stakeholders from HR and payroll, focusing on how we make the complex simple, supporting your clients across the breadth of payroll and workforce management, including supporting key alliance relationships.The team support clients across key areas such as end-to-end technology implementation services across HCM, payroll and workforce ...

LondonDesign, Engineering, Product Management – Delivery Services/Full Time/HybridDeputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. … most!The Team: You will be a member of our Delivery Services team, which includes all of the Consultants, Engineers & Architects that deliver tailored workforce management solutions to global brands in hospitality, retail and healthcare. Our key focus is designing and delivering transformative solutions that help our customers grow their ...

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved … most! The Team: You will be a member of our Delivery Services team, which includes all of the Consultants, Engineers & Architects that deliver tailored workforce management solutions to global brands in hospitality, retail and healthcare. Our key focus is designing and delivering transformative solutions that help our customers grow their ...

provide expert implementation and ongoing consulting services, translating complex customer business requirements into comprehensive, actionable solution designs.Drawing on your background in retail operations or workforce management, you will understand how SaaS workforce solutions operate on the ground. Your goal is to lead solution design workshops, deliver tailored training, and ensure … customer side (e.g., as a Payroll Assistant or Operations Manager) or with a competitor is highly desirable.Hands-on experience with timekeeping, payroll, or workforce management software products.SaaS Acumen - understanding of how SaaS workforce solutions operate "on the ground" and impact daily business operations.Willingness to travel across EMEA/APAC occasionally ...

expert implementation and ongoing consulting services, translating complex customer business requirements into comprehensive, actionable solution designs. Drawing on your background in retail operations or workforce management, you will understand how SaaS workforce solutions operate on the ground. Your goal is to lead solution design workshops, deliver tailored training, and ensure … customer side (e.g., as a Payroll Assistant or Operations Manager) or with a competitor is highly desirable. Hands-on experience with timekeeping, payroll, or workforce management software products. SaaS Acumen - understanding of how SaaS workforce solutions operate "on the ground" and impact daily business operations. Willingness to travel across EMEA ...

machine learning and optimisation systems that help Monzo provide fast, efficient and resilient customer support at scale.You’ll lead Machine Learning for our Workforce Management vertical: the organisation that makes sure Monzo has the right human support supply to meet customer demand. The team works on demand forecasting, real-time … scientists, backend, mobile and web engineers, product managers, user researchers, designers and operations specialists.ðYou’ll play a key role by...Shaping the ML strategy for Workforce Management, helping us decide where ML, forecasting and optimisation can have the biggest impact for customers and human agents.Leading the design, build and delivery ...