Senior Application Support Analyst
Loughborough, Leicestershire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Blues Point Ltd
                                
                                    Senior Application Support Engineer UK (Hybrid/Remote) To £45,000 + benefits Are you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We’re looking for a Senior Application Support Engineer to join our growing product and development team. In this role, you’ll be the go-to technical expert for investigating intricate … strong technical knowledge with excellent communication skills, supporting customers directly while helping to refine support processes and documentation. What you’ll do Act as the escalation point for complex SaaS and cloud-related support issues. Perform in-depth root cause analysis and replicate issues to support the development team. Work directly with customers to resolve advanced technical queries. Support and … help improve overall product stability. Collaborate with internal teams to continuously enhance support processes. What we’re looking for 2+ years in an advanced 2nd line or 3rd line SaaS/application support role. Strong understanding of SaaS platforms and web technologies. Experience with: APIs & Testing Tools: Postman or similar Cloud Platforms: AWS (EC2, S3, RDS, API Gateway, Lambda, DynamoDB More ❯
                                
                                Employment Type: Full-Time
                                    Salary: £40,000 - £45,000 per annum
                                    Posted: