Problem Analyst
luton, bedfordshire, east anglia, united kingdom
OptumUK
to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact … a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), you’ll play a key role in our technical support team—investigating complex issues, identifying root causes, and collaborating with development teams to deliver permanent solutions that improve patient care. What you’ll do: As a Problem Analyst, you’ll play a vital role in our technical support … team, acting as a key escalation point for complex issues and driving long-term solutions that improve patient care. You’ll work proactively to identify recurring problems, analyse trends, and collaborate with development teams to implement permanent fixes. Your insights will help shape support processes and ensure our teams are equipped with the latest knowledge and tools. Key responsibilities include More ❯
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