1 of 1 Process Improvement Jobs in Lutterworth

Head of IT Product Support you will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer journey and contributing to the overall success of our company. Shifts … Monday to Friday Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high … for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services More ❯