2 of 2 Order Management Jobs in Maidenhead

Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service … insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service operations and order management procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge … Act as a change agent to implement new ways of working, ensuring adoption and sustainability. Systems & Key User Responsibilities Salesforce Service Cloud CRM : Act as key user, ensuring case management, workflows, and dashboards are aligned with business processes. Provide first-line support, testing, training, and feedback to IT for enhancements. Distributor Portal : Support portal functionality, ensuring smooth access, order More ❯

stationery Organise team socials, holidays, and events Welcome visitors, answer calls, and prep meeting spaces Coordinate office maintenance and vendor appointments Schedule IT maintenance and liaise with external vendors Order IT equipment and onboard new starters Cover basic finance admin when the Finance Manager is away Maintain our LinkedIn page and ensure the website is current Handle job board More ❯