7 of 7 Remote/Hybrid Customer Service Jobs in Maidstone

Reed Business Support are delighted to be recruiting on behalf of a leading international organisation for a Technical Support Advisor to join their growing customer support team in Maidstone, Kent . This is an excellent opportunity for an individual with strong customer service skills and a passion … multiple international markets. Working within a collaborative and supportive environment, you will be responsible for investigating technical issues, providing solutions, and delivering an exceptional customer experience. About the Role: Providing technical support to customers via telephone, email, and live chat. Investigating, troubleshooting, and resolving customer queries efficiently. Supporting ...

experienced colleagues with day-to-day guidance, and escalate complex issues where appropriate. The successful candidate will play a key role in delivering excellent customer service, maintaining high levels of customer satisfaction, and ensuring compliance with company security and operational standards. Key Responsibilities • Investigate, troubleshoot and resolve … customer technical issues via telephone, email and live chat. • Provide first-line technical support to customers across multiple regions. • Act as a point of contact for junior team members, providing support, coaching and guidance. • Escalate complex technical issues to senior technical specialists when required. • Maintain professional communication with customers ...

opportunity: We are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet … design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. About us: Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity. While living in barracks ...

Field Operations Engineer - Kent Full time, Hybrid The opportunity: We are seeking a proactive engineer to be the face of Wifinity, supporting our customer sites across a territory which is roughly a 50 mile radius of Maidstone. You will deliver first-class customer support, technical solutions, and commissioning … ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence. About us: Were a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers. ...

technical issues that 1st and 2nd line teams cannot resolve. You will be hands‐on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment. You will also play a central role in projects – from onboarding new clients to delivering infrastructure improvements … ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly … responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements ...

services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to our clients, focused on exceeding expectation Key Responsibilities Using remote access software to assist our clients in resolving printing related queries (print … connection issues and concerns on ARMA (Apogee Remote Management Application) for both Printing, and PC issues directly with our clients. Ensure client satisfaction Escalate service requests that cannot be scheduled within agreed service levels. Skills & Experience Required: Understanding of basic network terminology, e.g, network routing, IP addressing, basic ...