IT Systems Support Engineer (2nd Line IT Support)
- Hiring Organisation
- Apogee Corporation
- Location
- Maidstone, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal teams and external suppliers Contribute to service improvement … FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support Experience with Microsoft Entra ID/identity management Strong troubleshooting and communication skills Desirable: Microsoft Azure or other cloud platforms Networking (switches, firewalls, wireless ...