Technical Customer Support Executive
- Hiring Organisation
- Reed
- Location
- Loose, Maidstone, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
Troubleshoot HTTPS/SSL/TLS and website security issues Investigate and resolve DNS-related problems including domain configuration and propagation Assist clients with HTML/web-based issues and general website functionality Work closely with internal technical teams to escalate and resolve complex queries Maintain accurate documentation of issues … resolutions Key Skills & Experience Strong understanding of: PKI/SSL Certificates/Encryption HTTPS and web security protocols DNS configuration and troubleshooting HTML and basic web technologies Previous experience in a technical customer support or helpdesk role Excellent problem-solving and analytical skills Strong communication skills with the ability ...