1 of 1 Remote 2nd Line Engineer Jobs in Manchester

2nd Line MWP Engineer We’re looking for a 2nd Line Modern Workplace Engineer. as a vital member of LIMA’s Service Desk team, you will play a key role as an experienced 2nd Line Engineer, actively engaging with customers and taking ownership of technical issues. We … knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who … our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota. To be successful in this role, you have proven experience More ❯