2 of 2 Remote 2nd Line Support Jobs in Manchester

of the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK. We are looking for a strong, passionate 2nd line IT support professional to join our IT team, based in Manchester. The primary responsibility will be to take ownership of managing the 1 st … line support team and resolving complex technical issues across Windows, Linux, and networking environments ensuring the tickets are managed efficiently and that the team continuously delivers excellent service. In addition to this you will be expected to support the 1 st line team in resolving any 2 nd line technical … Please note that this role is full time office based, we do not offer home or hybrid working. Role Responsibilities: Take ownership of support tickets and resolve 2nd line issues with confidence. Lead and coordinate 1st and 2nd line support teams, promoting collaboration and efficiency. Monitor ticket workflows to ensure More ❯

will also be monitoring the network management system to prevent future incidents occurring, alongside the other Service Desk and NOC teams. You will need to have solid technical support experience with knowledge of WAN technologies. You will also need experience of dealing with Internet Services – DSL, Ethernet, Firewalls, GPON, routing protocols. More ❯